Best EVER - they stand by their word
Great tracker and brilliant customer support. Had two faulty cards, contacted support and SpotMinders Customer Service Team were brilliant in resolving my issue.
After reviewing the issue, they stood by their Lifetime Guarantee and had replacement cards in the mail for immediate delivery. From previous experience with other companies warranty and guarantee promises, I was expecting the "brush-off". But not so, it is such a pleasure dealing with a company that fulfils their promise and Guarantee. I commend you.
A special respect to MICHELLE in Customer Service, and to KEN with the follow up ensuring all was received and in good working order.
Well done - very commendable.
Reply from Spotminders
Thank you for such a thoughtful review.
While it’s never ideal for a device to develop a fault, we’re glad the issue was assessed quickly and resolved in line with the lifetime guarantee. Standing behind the product and making sure customers are taken care of is something we take seriously.
We truly appreciate your kind words and your recognition of the support you received.
Spotminders.