I have bought books before. This is the first time I buy something else. I will not be buying from Momox in the future.
I ordered a pair of black shoes, according to the description they are in very good condition and look like new on the photos.
What arrived were very clearly brown shoes, dirty, a damaged inside sole. I contacted them immediately, sent photos. State is debatable, yes, but the colour just isn't. Black is not brown. They refuse to send a prepaid return label and expect me to take on the costs involved in returning their mistake.
When buying online and under EU rules, if the goods you buy turn out to be faulty or do not look or work as advertised, the seller must repair or replace them at no cost when possible (source: europa.eu)
I will amend/add to this review according to how this situation evolves.

11/02: they have agreed to refund shipping costs. They remain inconsistant in their emails saying the information provided isn't sufficient but must be official (we sent an invoice by the shipping company), in response to that they change their story that it actually means the items have to arrive with them which is obvious.

18/02: refund for the shoes has arrived but not for the shipping despite their assurance. These kinds of experiences are exhausting.

24/02: refund for shiping costs received. It's only taken 2 of us 15+ emails to get there. Then we wonder why everyone is on edge all the time.