Hi Iris!

Thanks so much for your review and I am sorry for this delay. Checking your order and today is working day 10, but I totally agree this should have been delivered by now. Unfortunately, there have been some small delays with parcels across Europe due to the ongoing storms.

Good news is your parcel updated on Friday, stating it is in the local depot and will be sent to your delivery point in the next few days. We will of course follow up with the courier, and be in touch via email if we are to have any more news.

If you are to experience any further delays like this in the future, I would recommend reaching out to us first to see if we can rectify the issue. We always do all we can to get parcels delivered in a timely manner, but we can not always monitor the tracking of all parcels. However, we can certainly raise any issues escalated to us.

I am confident the parcel will arrive soon, but in the meantime we will keep you in touch with any updates via email :)

Thanks so much!
Owen