Hi all had an incident with Ford Pacific Maroochydore went to them with a complaint ,was ignored went to ford Australia still nil action , So just warning every one about a falt that nearly caused an acident PLEASE read below.

Hi my name is carlo and about the 14th of October 2025. I took my Ford ranger 2017 model )in for a full service, After the service about a week The intercooler popped off the turbo. I then brought it straight back to Ford where they placed it back onto the turbo ,And tightened the clamp saying somebody must’ve not tightened the clamp correctly. A few weeks later the same thing happened again. I then returned to Ford and ask them to replace the pipe or fix the problem. They said they replaced the pipe and tighten the clamp, at which time The mechanic came out and said You might be best to get an extra clamp or a bigger clamp from an independent supplier. I continued to Drive and once again the pipe came off. I then remembered the mechanic advise about The suggested clamp from an independent supplier (Repco) which cost me $15.
I replaced the old intercooler clamp with the new clamp, but Not sure if I tightened it enough, as I’m not a mechanic . A week later I was travelling down the highway doing 110 km an hour when the intercooler pipe came off again nearly causing an accident as I had no power .I was able to limp to an area where I then re-tighten the pipe. I then Decided to upgrade to a more sturdy/better intercooler pipe as I thought this would be the most safe option , which I then installed myself with proper clamps.
My ford now runs smother. (How ever the fuel gage is no longer accurate )
My complaint is that I had to get materials that were not Ford parts in order for my vehicle to be safe. I therefore would appreciate a courtesy of a sorry and maybe the money back for the intercooler pipe that I returned to you at Ford Pacific Maroochydore.
I don’t think this is unreasonable but when i returned to Ford Pacific and talk to the general manager who was not interested and did not like me approaching him, he told me that i was rude, nearly having a car accident over a clamp and intercooler pipe and i was being rude.
Sorry Is this the way Ford treats their customers.??
I Have been with Ford Pacific since early2018 when I brought the FordRanger and no one else has serviced the vehicle .I find now I have lost trust in Ford pacific and will take my Ranger to another ford dealership or somewhere else.
I’m sorry I find spending over a $1000 on a service then needing to service parts myself in order to make the vehicle safe unacceptable.
Thank you for taking my complaint.
Ford Ranger driver