Review of Capital on Tap USA


Rated 1 out of 5 stars

Seemingly shady practices

I received a mailing here in the US for a business account. I've heard of We Bank, the company issuing the card so I apply. I go through the process, link my business account via Plaid and get "approved". I generate a virtual card and low and behold it's declined twice the next day with a decline message "account not active". I call and get some call center, not the actual financial company I apy with. They inform me of an email that was sent. I look and I'm being asked for color PDF copies of bank statements for 90 days...vie email.
I have no issue providing details, normally, but the whole process in the US of linking banks via Plaid is that they have full access to my balance and transaction history. Why then the need for statements? OK. But via email? No. No place to upload in the portal...you know, like most other banks. Needless to say, I tell them to cancel the application because I'm not emailing anything. I get another email telling me to download all my statements and redeem points and my account will be closed in 10 days. The account that was never opened because my apication wasn't complete due to said bank statements. Shady as hell. I've now been issued a new checking and debit card number by my bank because this story seems off to them also. They also revoked Plaid access for me since I opted to link future accounts as well. Watch out for this place if you're in the US. Seems maybe OK in the UK but not sure what they are up to here.

19 August 2025
Unprompted review