Took my Toyota Rav 4 in for a fault diagnosis. For clarification the car was purchased 11 months previously as approved used from a fellow Toyota main dealer with 12 months approved used warranty included.

The car was diagnosed as having a faulty catalytic converter which they claimed was an exclusion in the Toyota terms and conditions. The repair bill was £2500 and diagnostic fee of £270.

On questioning they simply stated i had the service based additional warranty which excluded the catalytic converter. Wouldn't acknowledge the T&C's on the Toyota GB website said otherwise. They also wouldn't escalate the matter and simply washed their hands like a £2500 repair was common practice on a 5 year old 47000 mile car.