Send in a PS5 without any scratches. Wirkaufens team claimed that there are scratches and wanted to pay way less. Okay, so have the device send back then. What does Wirkaufens do? Just does not use the protective wrapping of the original packaging (which was put loosely in the box next to the PS5). Hence, the glossy plastic was in contact with the cardboard during shipping, got dull at the contact point and now the PS5 is not in perfect condition anymore. Very unprofessional! No reply back from customer service regarding this matter after more than a week. I used to have good experiences with this company. Very disappointing that this is over now :(

EDIT: Case was solved in an uncomplicated manner via customer support to my statifsfaction. Hence, rating changed from ** to **** Thank you wirkaufens!