Complete scam, didn’t receive my results and no one’s replying to me
Did not receive my results, no one responded to me. I emailed customer service, contacted via social media and filled out the form on the website. Still no reply, they took my money for the test and after I sent it off I never heard anything back. Complete scam and rip off, don’t bother using this company.
Reply from cerascreen
Thank you for your feedback, and we're truly sorry to hear about your frustration.
We want to assure you that we respond to every customer inquiry submitted through our contact form. If you've filled it out and haven't received a reply, it's possible that your message reached us during the Easter weekend, when our team was operating with limited capacity due to the holidays.
We absolutely understand how important your results are, and we’d never ignore a customer intentionally. Please feel free to reach out again, ideally including your order number or test ID, so we can look into your case immediately and provide a solution.
Thank you for your patience and understanding — we’re here to help.
Kind regards,
Your cerascreen Team