Hi Ragnar,

I'm sorry for your experience, but I can't find your order, name, email, or any indication that you have ordered from Basic Whey. Please contact us at info@basicwhey.nl so we can assist you further. We have had no failed deliveries in the past six months, so I suspect you may have the wrong company.

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You're also not responsive to our requests for information through Trustpilot. We have no way to contact you because you are anonymous, so we have to assume your review is either fake or meant for another company.