Internet often slower than promised, upgrading is not possible, cancelling contract has huge fee (50%)
I wanted to upgrade my internet to a faster internet speed. Currently, this is not possible and they didn't offer me any options - even though I know that fibre optics is available for my home - at least from other providers.
I can't cancel the contract either without paying a 50% fee for each month remaining in the contract. So now I'm stuck with the slow internet for another 7 months.
They didn't exactly try to keep me as a customer.
Reply from Internet van Budget Thuis
Dear Leonard,
We're sorry to hear you have had issues with the speed of your connection. Unfortunately, sometimes it is physically not possible to upgrade the speed of DSL, and we only offer optic fiber on the KPN network. We kindly ask you to do a speedtest and compare this to the speed which is stated on the contract. If those two differ a lot, please send us a message on Facebook or Instagram, then we'll look into it together.
Kind Regards,,
Budget Internet