Falsely claims recipient isn't at home.
Falsely claims a notification was left in the mailbox.

Sad thing is, this happens on a consistent basis. You can file a complaint and you'll receive a voucher so you get a discount for a service you don't even want to make use of, because of the issues described above.

The only thing reliable about this company is the consistency with which they screw up the most basic of services: Delivery mail.