AVOID!! Terrible customer service. For three weeks I have been trying to return a bike because it is not the right size for me. Their phones don’t work (due to “maintenance”) and they do not reply to e-mails, other than “we are busy and this may take a long time”. Then, when after many reminders I threatened them by court, they replied “we do not know who you are, please send us your name, address, phone number etc.” I mean what? I communicate with them FROM MY PROFILE ON THEIR WEBSITE. They have all the information they need. They just do not want to take their bike back and return the money.