Review of Profibike


Rated 1 out of 5 stars

Bad communication regarding delivery times

I ordered Cangoo keewee bakfiets on the 29th July, a green colour because that one was available on the webpage where delivery was 3-10 days. I called immediately after to confirm on these dates so i can request small vacation after 2 weeks so i can spend time with my family with the bakfiets. When i called, a lady answered and said ,yes we have it on stock we just need to bring it from another shop...that turned out to be a lie🤄 because my next call after 2 weeks a young man answered and said we dont have that bike and we are waiting for delivery and that the lady shouldn't have said that, since we dont have it on stock. I suggested that they change the webpage and the delivery times because thats a lie, he acknowledged. Today i called again, and a polite lady said that we will receive it next week... and maybe 1 week for delivery....which means since you order i bike plan 1 Month to receive it. Its very frustrating when you feel like you are being lied to and make plans based on that misinformation. I have read the reviews well before i ordered and i was sincerely hoping for the best but....sorry for this review i am simply stating the truth, maybe if the situation changes i can update this review. Order number 25782

29 July 2024
Unprompted review

Reply from Profibike

Dear Teo, thank you for your review. It is true that the delivery time of the Cangoo Keewee has been delayed for several times already, unfortunately there is right now nothing we can do. The information we give you is also the information we get directly from the importer PMG, and they are not fullfilling there service at the moment, sorry for that. We will update you every time there is a change in the process and you can always call us for a solution. Best regards!