Disappointed with your shipping
Disappointed with your shipping! I placed my order June 29th. When I paid for my order, I presumed you would include proper shipping, if you are shipping internationally. Not the case!
I have since been notified by FedEx that additional fees are required for duties and taxes. An extra $45. Not a big deal, but it was an unexpected charge to your advertised “sale”.
I paid this, only to be told that my delivery is “lost”, likely due to the delay!!
I’m not happy!!
If you are delivering internationally, I presumed you would charge me appropriately for shipping. Hopefully avoiding delays and loss!
Reply from Winx Wheels
Dear Doug,
My name is Manny, and I am the Operations Manager of Winx Wheels. I would like to sincerely apologize for the negative experience you had with our company recently. Your satisfaction is our top priority, and we are committed to resolving your concerns promptly and efficiently regarding the shipping issue.
I have already requested your information so that we can better assist you. Once I receive your response to the email I sent you, rest assured that I will assign a dedicated representative to handle your concern and provide you with the best available solution we can offer.
Thank you for your understanding and patience. We appreciate your business, and we look forward to making things right for you.
Best regards,
Manny
Operations Manager
Winx Wheel