All a bit confusing but I gather this is the legal entity used by Australian Seniors Insurance.
They also use Hollard to handle their claims section.
I lodged a very small claim a while ago for theft of some handyman tools from my garage. I normally would not bother with a claim this small but wanted to see how it went as I had only recently moved to Australian Seniors.
Final payout took over 2 months and the whole process simply 'froze' numerous times until I emailed them for an update, which happened several times through the process. My claim was not even showing on the Australian Seniors website under my policy details.
Just a concern as to how it would go if it was ever a major and urgent claim? Hollard claimed it was slow due to their work volume but they then need a system which monitors and progresses claims as opposed to simply waiting for a reminder from the client especially as they seem to be the 'backoffice' for so many retail brands.