Review of Jonito Bikes


Rated 1 out of 5 stars

Disaster! Worst mtb buying experience so far.

Worst buying experience of MTB so far. Unfortunately, the bike I ordered was sent with a completely different specification than the one described. Basically, the only things that matched were the frame color, wheels, and a few smaller elements. I could have understood if the mistakes were limited to specification element's. However, the bike came with the previous generation engine. Something that an inattentive person might not even notice (EP800 vs EP801)! This is not something one would want to experience when buying a bike for 9k euros. On the plus side, I can credit the store’s contact and cooperation in clarifying this issue but offered discount was hilarious compared to amount of stress, wasted time and work. Overall, I am deeply disappointed as I had to cancel holidays reservation and pay for it! Such a situation shouldn’t happen at all.

UPDATE: Now I have to take second work day off since their shipping company didn’t show up to pick up the bike.

15 September 2023
Unprompted review