When I first joined this company they…
When I first joined this company they were excellent. Unfortunately as it's nearing the end it has become the worst energy company I've had the misfortune to deal with.
My smart meters stopped communicating over 2 months ago. Each time I contacted Bulb CS I was fobbed off with promises of "it's being looked in to", "we are aware of the problem" "It's been escalated" etc etc. None of which were true. They just spun it out until they transferred me to Octopus energy a few weeks ago.
Thankfully Octopus believe in providing a proper customer service unlike the appalling reps at Bulb. I was initially sad when I heard Bulb had folded but, after months of extremely poor service, the sooner someone flicks the light switch to the "off" position and the bulb goes out permanently the better off any remaining Bulb customers will be.
Reply from Bulb
Hey Nick.
Thanks for taking the time to leave us a review.
Firstly, we would like to apologise for the issues you have been facing with your smart meter, we can see that you have not had the smart experience that we would want you to have with Bulb.
This is most likely due to a connection issue with the Communications Hub (comms hub) which sits on top of your electricity meter. This hub is the part of your meter setup that sends readings to Bulb and to your in-home display. Your in-home display may be repeatedly restarting because of this. We can request for your comms hub to be remotely rebooted, which usually helps re-establish the connection.
As you have now migrated over to Octopus, we are still happy to take a deeper dive into your case on connecting your meters. I’ve sent you a request via Trust pilot to ask for your account details. As soon as we get these, we can review your case further.
All the best
Suki