Always very good, competitive prices and exemplary customer service agents when you need to speak to an actual person. Website is easy to use and pricing is very transparent....whats not to like ?... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy booking experience No hard sales at the pick up desk as full insurance is provided by Zest except more cover was needed for medical insurance for other parties . I feel this could have been cle... See more
Company replied
Our experience dealing with Zest was excellent! Customer service, care and communication was very very good. Clear emails and updates, along with quick in-person phone calls when dealing with a bookin... See more
Company replied
We booked our hire car after comparing other people's experiences on local facebook groups. We are happy that these reviews were accurate in their description of the level of service provided. Pr... See more
Company replied
Company details
Written by the company
Zest Car Rental is a leading car hire broker, based in the UK. We provide worldwide car hire with excellent customer service.
Zest Car Rental - Car Hire Made Simple
Written by the company
- Excess Protection as Standard
- By including insurance to cover your excess, or negotiating no excess with rental providers, we keep you protected when others don’t.
- Keeping Things Simple
- From easy-to-understand terms and a simple booking process, you’ll find car hire with us straightforward and stress-free.
- The Best Service
- We hand-pick only the best rental providers, so you don’t have to. This is backed up by our 24/7 customer service should anything go wrong.
- Which? Recommended Provider
- We've achieved the coveted Which? Recommended Provider accolade. The first and only car hire broker to achieve such status. We've also topped the Car Hire Brokers chart for the past 6 years.
Contact info
Nelson House, NR19 1DJ, Dereham, United Kingdom
- +44 (0)1362 852288
- info@zestcarrental.com
- zestcarrental.com
4.8
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
it was an easy pick p and then return…
it was an easy pick up and then return for us and staff were very pleasant and friendly
18 July 2026
Reply from Zest Car Rental
Hi Barbara Hotti,
Thanks for taking the time to leave positive feedback. We're so glad to hear you found both the pick-up and return process easy and that our staff were so pleasant and friendly.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Anthony Murphy,
Thanks for taking the time to leave positive feedback. We're so pleased to hear you consistently receive excellent service from us.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Kpr,
Thanks for taking the time to leave positive feedback. We're so glad to hear that you found the process seamless!
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Grahamino,
Thanks for taking the time to leave positive feedback. It's great to know we could get the child seat refund sorted for you.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Faro Airport car hire with Zest
I’ve used Zest on many different occasions out of Faro airport, and the experience has always been excellent.
18 July 2026
Unprompted review
Reply from Zest Car Rental
Hi David G,
Thanks for taking the time to leave positive feedback. We're delighted to hear that your many experiences renting from us out of Faro airport have consistently been excellent.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Ms Anonymous ,
Thanks for taking the time to leave positive feedback. We're delighted to hear everything was perfect with your rental!
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Mr Philip Clarke,
Thanks for taking the time to leave positive feedback. We're delighted to hear that you found our booking process simple and the paperwork straightforward.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Tweedale Education Partners Lt,
Thanks for taking the time to leave positive feedback. We're delighted to hear you found our car rental service offered great value for money and that you enjoyed your car.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Michael Belcher,
Thanks for taking the time to leave positive feedback. We're so pleased you found our service to be first-class.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Simply brilliant all round!…
From the time of booking online right through the whole rental process the support from Zest was exceptional. We never use anyone else for car rental as the basic prices and great value top up insurance which covers all eventualities is very good. Don’t look anywhere else!
19 July 2026
Reply from Zest Car Rental
Hi Brian Blanchflower,
Thanks for taking the time to leave positive feedback. We're delighted to hear you found our support exceptional throughout your rental process and appreciate our great value top-up insurance.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Easy online booking process and overall…
Easy online booking process and overall very impressed.
19 July 2026
Reply from Zest Car Rental
Hi Md,
Thanks for taking the time to leave positive feedback. It's wonderful to know you found our online booking process easy and were very impressed with your experience.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Easy booking process and helpful and…
Easy booking process and helpful and polite on the phone if needed. Very good 👍
19 July 2026
Reply from Zest Car Rental
Hello Ian,
Thanks for taking the time to leave positive feedback.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Tom Holohan,
Thanks for taking the time to leave positive feedback. We're delighted to hear you had such an easy and quick pickup experience onsite in Faro.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Have used this company for several…
Have used this company for several years
Always super efficient and if you have to contact them always a human being to answer your call and resolve any problems
18 July 2026
Reply from Zest Car Rental
Hi Roger Clayton,
Thanks for taking the time to leave positive feedback. We truly appreciate your loyalty over several years and are delighted to know you value our efficient service and the personal touch of our customer support team.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Nelli,
Thanks for taking the time to leave positive feedback. We're delighted to hear you found our booking process easy and thorough.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hello Mr Gill,
Thanks for taking the time to leave positive feedback.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Stranded with family despite following all the instruction…
Despite following all the instruction and calling them that my flight will be delayed there was no help in communicating to the supplier. They asked me to contact Centauro at Mallorca that my flight is delayed which i did but Centauro did not pick up phone so informed that I can not reach to the end supplier and emailed the same. Ended up as a stranded family at midnight to 4 am in the morning. The emergency number at zest was also not picked up at around midnight by them. Zest also refused to pay for the taxi charges. Overall horrible experience !!
27 June 2026
Unprompted review
Reply from Zest Car Rental
Dear Customer,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about the distress and inconvenience your family experienced due to your delayed flight.
As outlined in our correspondence, out-of-hours collections require direct telephone confirmation with the local desk so they can make arrangements to stay open past their standard 23:00 closing time. As this is a standard procedure for Centauro, we make sure to include these details directly on the collection information provided prior to travel, ensuring customers have all the necessary information to make arrangements in advance. While we regret that the local office was difficult to reach and that emergency assistance could not assist further at that hour, we were unable to cover additional transport costs as these procedures were not successfully completed. We can confirm that a refund for the unused day was processed back to your payment card.
We are truly sorry for the frustrating start to your trip, and we hope to have the opportunity to provide you with a smoother experience in the future.
Kind regards,
Zest Car Rental
Great price and great service
Great price, great service before, under and after rental. No problems at all. I will use Zest again.
18 July 2026
Reply from Zest Car Rental
Hi Ole Puggaard,
Thanks for taking the time to leave positive feedback. We're so pleased to hear you had such a smooth experience, finding our prices great and our service excellent from start to finish.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Really informative
Great to talk to someone who guides you through the various hire car options
Have used them on many occasions
18 July 2026
Reply from Zest Car Rental
Hi Simon Freedman,
Thanks for taking the time to leave positive feedback. We're so pleased to hear you appreciate our team's guidance in helping you choose the best car hire options, and that you've chosen us on many occasions.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reliable choices
Gives a good choice of reliable car hire companies and offers reasonable prices plus the option of a second driver without extra cost.
18 July 2026
Reply from Zest Car Rental
Hi Gerry,
Thanks for taking the time to leave positive feedback. We're thrilled you found our prices reasonable and especially valued the benefit of a second driver at no extra cost.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
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