Gabriel deserves a five-star review for his excellent customer service. I really appreciate him reaching out regarding my account earlier today. Most places would have let my money go to waste... See more
Company replied
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Review summary
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Natalee's extreme patience and knowledge of everything tech over a few sites. She made the effort to guide me step by step on providing the information to our company's zen dashboard, filtering step-b... See more
Company replied
I realized after a short period of time that I hadn't signed up for an account with my new and current business associates. When I called to cancel with Zen, a rep contacted me back quickly and descri... See more
Company replied
Helped me out set up the account and got our company ready to start taking payments. Gabriel M was extremely helpful, patient and knowledgeable in regards to my concerns. We're able to use the mobile... See more
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Company details
Written by the company
Are you searching for credit card processing solutions? Zen Payments is here to help. Zen Payments specializes in high risk credit card processing and has been a top merchant account provider for over 15 years. We provide a comprehensive range of merchant services for businesses across all industries, with extensive experience in processing high risk volume nationwide. Entrust us with your high risk merchant services and leverage our vast network of 15+ direct bank and processor relationships to find the ideal long-term home for your merchant account. Contact us today!
Partner With the Best
Written by the company
- Get your custom merchant account today.
- Zen Payments has extensive experience in working with and boarding merchants in low and high risk industries. We believe in equal opportunities for all businesses to thrive in the marketplace. That's why we have some of the highest approval rates in the industry, with a 98% approval rate for account services, including merchants with credit scores as low as 500.
We're Here to Help!
Contact Us for Assistance
Our customer service is always a priority, and we aim to resolve any issues or inquiries you might have.
Our support team is available to speak over the phone Monday through Friday 9:00AM to 5:00PM MST. If we are unavailable, we will get back to you as soon as possible. If you cannot reach us by phone, please send us an email or fill out our contact form. We look forward to speaking with you!
Contact info
4778 N 300 W, 84604, Provo, United States
- (877) 511-3402
- sales@zenpayments.com
- zenpayments.com
Payment Processing Made Easy
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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great experience by the team
great experience by the team, got assisted by Kolby and Jodi, Both helped the best and were so helpful through the entire process.
4 September 2026
Awesome Experiwnce
Morgan was very efficient and did an amazing job. Turn around was very fast .
Thank you so nuch
3 September 2026
Zen payments is the best
Zen payments is the best. I called them in desperation, my charge card system had disappeared on a Friday before Labor Day weekend. They had me restored and updated in a matter of minutes. These people are fantastic.
4 September 2026
Friendly customer service that took…
Friendly customer service that took care of things smoothly.
4 September 2026
Junior did a great job with answering…
Junior did a great job with answering my questions!
3 September 2026
Reply from Zen Payments
Thank you for your 5-star review!
Junior is one of our best and we're happy that he was able to answer all of your questions!
Carsen was wonderful to work with
Carsen was wonderful to work with! He has been so kind, patient, and helpful throughout all of our interactions and is always quick to respond whenever I reach out to him. I truly appreciate his support!
2 September 2026
Reply from Zen Payments
Thank you for your 5-star review!
We appreciate the feedback. We're glad you had an amazing experience working with Carsen and we look forward to working with you!
Gabe was absolutely fantastic in…
Gabe was absolutely fantastic in helping me get everything set up with Zen Payments. He was professional, patient, knowledgeable, and made the entire process quick and easy. I really appreciated his help and attention to detail. Highly recommend Gabe and Zen Payments!
2 September 2026
Reply from Zen Payments
Thank you for your 5-star review!
We're glad Gabe was able to walk you through the set up process and get your account taken care of.
Easy setup and clear communication
Easy setup and clear communication, despite me not so good with technology i was helped thoroughly to setup my account.
2 September 2026
Reply from Zen Payments
Thank you for your 5-star review!
We appreciate the feedback and we always strive to give our clients the fastest approvals possible!
Reply from Zen Payments
Thank you for your 5-star review!
We appreciate the feedback and we're glad that Gabe was able to help get your account activated!
Reply from Zen Payments
Thank you for your 5-star review!
We pride ourselves in deliver great customer support and we're glad you had an amazing experience with the team.
Always efficient
Always efficient. I advise all the merchants looking for a reputable credit card processor to use Zen Payments.
1 September 2026
Reply from Zen Payments
Thank you for your 5-star review!
We appreciate the feedback and welcome all new merchants!
Made the process simple and to the…
Made the process simple and to the point! Amazing job.
1 September 2026
Reply from Zen Payments
Thank you for your 5-star review!
We appreciate your feedback and look forward to working with you.
Reply from Zen Payments
Thank you for your 5-star review!
We're glad the team was able to assist you.
My new business failed so I had to…
My new business failed so I had to close my account. JR was exceptionally helpful and guided me through the process seamlessly. I really appreciated the waiver of the termination fee too. Thank you!
1 September 2026
Reply from Zen Payments
Thank you for your 5-star review!
Junior is one of our best, and we're glad he was able to help you close everything out. We wish you the best on your future endeavors and if you ever need assistance in the future please let us know.
Timely
Timely, and Kolby was on top of it. Working with where I’m at as well which is great
28 August 2026
Reply from Zen Payments
Thank you for your 5-star review!
We're glad that Kolby was able to get your account approved and taken care of.
Good customer service thank you
28 August 2026
Reply from Zen Payments
Thank you for your 5-star review!
We appreciate the kind words and are glad you had an amazing experience working with our customer service team.
Reply from Zen Payments
Thank you for your 5-star review!
We're glad that Junior and the Customer Service team were able to provide a great experience and assist you.
Reply from Zen Payments
Thank you for your 5-star review!
We appreciate the feedback! If you ever do have a complaint feel free to reach out to us and we'll make sure you are always taken care of.
Reply from Zen Payments
Thank you for your 5-star review!
We're glad you had an excellent experience working with our team.
Reply from Zen Payments
Thank you for your 5-star review!
Our customer service team is the best. We're glad you had an excellent experience working with them.
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