Working with Zettle is like talking to an AI-Bot, no direct answers, generic and repetitive questions and you can't get a hold of anyone when you actually need their help. On top of that they have sha... See more
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We engaged Zettle to manage our first ever sale of a property in Queensland. The task was given to Nikole Ducharme, who did a sterling job, and kept us informed each step of the way. I work in the f... See more
Company replied
Very helpful, great dealing with Zettle. Super friendly but very efficient. Great communication, they got back to me promptly. I would highly recommend.
I found Zettle through google and requested an online quote for transfer which came out more than I expected. Was surprised to get a call next day from Shanelle and negotiated the cost. Shanelle was w... See more
Company replied
Company details
- #2 of 2 best companies in Conveyancer
Written by the company
Zettle is Australia’s first fully digital conveyancing platform, revolutionising the way property transactions are managed. Designed for efficiency, speed, and transparency, Zettle centralises all essential documents, data, and communication in one easy-to-use platform. Clients can track every stage of their property settlement in real-time and complete the entire process digitally, eliminating the need for paperwork and in-person meetings. Through the app, users gain access to a network of top-tier conveyancers who provide expert guidance every step of the way. With instant chat support, secure identity verification, and transparent fixed-fee pricing, Zettle ensures a stress-free experience for buyers, sellers, and investors alike. The platform is available for property transactions in New South Wales, Queensland, and Victoria, making it a trusted choice for anyone navigating the complexities of real estate. By replacing outdated, manual processes with a seamless, technology-driven solution, Zettle delivers a smarter and more convenient way to handle property settlements. Whether you're purchasing your first home, upgrading, downsizing, or expanding your investment portfolio, Zettle simplifies conveyancing, so you can focus on what matters most. Embrace the future of property transactions and experience hassle-free conveyancing with Zettle today.
Contact info
QLD NSW VIC, Australia
- 02 8488 0684
- contact@zettle.com.au
- zettle.com.au
4.5
Excellent
69 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Working with Zettle is like talking to…
Working with Zettle is like talking to an AI-Bot, no direct answers, generic and repetitive questions and you can't get a hold of anyone when you actually need their help. On top of that they have shared confidential information to different real estate agent for different properties. Working with Zettle is frustrating Beyond belief.
17 July 2026
Unprompted review
Very helpful
Very helpful, great dealing with Zettle. Super friendly but very efficient. Great communication, they got back to me promptly. I would highly recommend.
30 June 2026
Unprompted review
Sherry was very helpful
12 May 2026
Ethel did a great job
Ethel did a great job. The friendly, helpful support and and the excellent service gives mea god feeling for recommendation
1 May 2026
A job very well done
We engaged Zettle to manage our first ever sale of a property in Queensland.
The task was given to Nikole Ducharme, who did a sterling job, and kept us informed each step of the way.
I work in the finance industry and will happily refer clients to Zettle and Nikole if they are purchasing or selling property in Queensland.
30 March 2026
Unprompted review
Reply from Zettle
Thank you so much for the great review Stephen. We are so pleased to hear that you would happily recommend Zettle! We are also pleased to hear that Nikole did a sterling job, we'll be sure to pass on the feedback.
Many Thanks,
The Zettle Team
“Stress-Free Settlement Thanks to Ethel and Zettle”
Our mortgage broker introduced us to Zettle, and we’re so glad they did. Ethel was fantastic to work with—thorough, knowledgeable, and incredibly supportive throughout the entire process. She carefully reviewed both our sale and purchase contracts, clearly explaining the special conditions and recommending changes that worked in our favour.
As we were managing a simultaneous settlement, it was a particularly stressful time, but Ethel was with us every step of the way, which made a real difference. The Zettle app was also a great tool—it kept everything organised and made it easy to stay in touch.
Ethel was not only highly professional but also very personable. She even liaised directly with our agent to assist with negotiating contract terms, which we really appreciated. We would highly recommend Zettle and Ethel to anyone navigating the property process.
18 March 2026
Unprompted review
Reply from Zettle
Thank you so much for the feedback Donna. We are so pleased to hear that Ethel was a great support to you during your purchase and sale! Wishing you the very best in your new home.
Thanks,
The Zettle Team
Used zettle for our home purchase
Used zettle for our home purchase. WOW! The app was excellent. Helped us with the task and timeline. And there was always a chat page open where you can directly chat with the conveyancer. Super good because we were in a different time zone. It was easy for us to leave messages and she replied in a very timely manner. Things have changed so much since the last time I bought .
2 March 2026
Reply from Zettle
Thanks for the feedback Annabel! That is amazing to hear that our app was helpful given your remote location. One of the key reasons we created it.
Wishing you all the very best.
I had an excellent experience with…
I had an excellent experience with Zettle , and in particular working with Bill. From start to finish, Bill was highly professional, responsive, and incredibly thorough in explaining every step of the process.
His attention to detail, clear communication, and prompt handling of documents made what could have been a stressful transaction feel smooth and well-managed. I always felt informed and confident that my interests were being properly looked after.
I really appreciated Bill’s patience in answering my questions and his proactive approach in liaising with the agent, lender, and other parties to keep everything on track.
I would highly recommend Zettle — and Bill especially — to anyone looking for a reliable and knowledgeable conveyancer.
20 January 2026
Reply from Zettle
Thank you so much for taking the time to share your experience with Zettle.
We’re delighted to hear that Bill was able to make the process feel smooth, clear and well-managed from start to finish. While we’ve built industry-leading technology to simplify the conveyancing journey, it’s experienced professionals like Bill who truly bring it to life, combining clear communication, attention to detail and a proactive approach to keep everything on track.
It’s great to hear that the combination of our app and Bill’s guidance helped you feel informed and confident throughout what can otherwise be a stressful transaction.
We’ll be sure to pass your kind feedback on to Bill, and we truly appreciate your recommendation. Thank you again for choosing Zettle.
— The Zettle Team
Nikole was great to deal with and the…
Nikole was great to deal with and the app made life some much easier.
26 January 2026
Reply from Zettle
Thank you for the 5-star review!
We’re so pleased to hear that the Zettle app made the process easier for you, it’s designed to keep everything clear, simple and on track throughout your transaction. Great to hear that Nikole was also a pleasure to deal with and able to support you along the way.
Thanks again for choosing Zettle, and we really appreciate you taking the time to share your experience.
— The Zettle Team
Nikole was great.
Nikole was polite, prompt and overall a pleasure to deal with. We had questions and asked for advice at different stages of the process and everything was dealt with quickly and in a kind and helpful manner. Thanks Nikole.
15 December 2025
Unprompted review
Reply from Zettle
Hi Bevan,
Thank you for taking the time to leave such a lovely review. We’ll be sure to pass your kind words on to Nikole - she’ll be thrilled to hear it.
We know property transactions come with lots of questions, so it’s great to hear you felt supported and looked after throughout the process.
Wishing you all the best,
The Zettle Team
No fuss and on time
It was very easy to work with Laura and Sherry. Any questions I had, either of them responded quickly. Their app is also very useful for keeping track of our purchase. We were kept in the loop at all times to ensure settlement occurred on time. Highly recommended, and I would not hesitate to use them again.
13 January 2026
Unprompted review
Reply from Zettle
Hi Jeff,
Thank you for such a thoughtful review.
We’re also glad you found the Zettle app useful for tracking your purchase. Buying property can be stressful, so having everything in one place makes a big difference.
Congratulations on your settlement, and thank you for choosing Zettle. We would love to help you again in the future.
The Zettle Team
Reply from Zettle
Hi Katie,
Thank you so much for the kind words, we’re thrilled to hear you found the experience easy and professional.
Our team works hard to be friendly, responsive and clear at every step, so it’s great to know that came through for you.
Wishing you all the best in your new home,
The Zettle Team
Good for institutional investors
If you are institutional property investor, Zettle would be provide a solid service. However, if you are a first home buyer, you will find that a lot of little nuances that could have been helpful, if legal conveyancer actually cared about.
19 December 2025
Unprompted review
Reply from Zettle
Hi Enis,
Thank you for taking the time to share this - it’s important feedback.
You’re right that first-home buyers often need more guidance than experienced or institutional investors.
Zettle was built to make property transactions simpler and less stressful, especially for people going through it for the first time - so we’re sorry this wasn’t your experience. Your comments have been shared with our conveyancing and support teams so we can keep improving how we explain the process and support buyers through the finer details. Thanks again for taking the time to share your feedback.
The Zettle Team
Purchasing a home is stressful
Purchasing a home is stressful, At first i was unsure about using an online portal, however Ethel and zettle took away that stress, answered all our questions straight away and made the transaction as stress free as possible.
10 December 2025
Reply from Zettle
Thank you so much for sharing this! We know buying a property can feel overwhelming, and it means a lot to hear that Ethel and the Zettle app helped make things easier. A big part of why we built Zettle is to take the stress out of conveyancing - giving clients a safe, secure digital space where everything is clear, tracked and easy to manage.
We’re thrilled that the online portal gave you confidence throughout the process and that your questions were answered quickly along the way.
Thank you for trusting us with such an important milestone.
Great service
Quick, easy and efficient service. They explain everything clearly and nothing is too much. Second time we used Zettle and would recommend them to anyone.
4 December 2025
Reply from Zettle
Hi John, thanks so much for coming back to Zettle and for taking the time to leave this review. We’re genuinely thrilled to have you with us again and even happier to hear the experience was smooth and clearly explained. We really appreciate the recommendation and hope everything is going well with the new place.
Conveyancer is very professional and patient
This app is very easy to use. My zettle conveyancer (Ethel)also guide me from start to end. She is very professional and patient to answer all my questions.
27 November 2025
Reply from Zettle
Hi there, thank you for your lovely review. We’re so glad the Zettle platform felt easy to use and that Ethel was there to guide you through each step. Clear, simple and well supported is exactly the experience we want for every client. Wishing you all the best in your new home!
Great service and very helpful
Great service and very helpful. Purchasing a new property from interstate could have been quite challenging and stressful, but Sherry helped make the process quite easy and prompted me in areas that I had not considered.
4 November 2025
Reply from Zettle
Hi Melanie, thank you for your lovely review. Buying interstate can definitely add a few extra layers to the process, so it’s great to hear Zettle helped make everything feel simple and well supported. We’re so glad it all came together smoothly for you and hope you’re enjoying your new home!
Outstanding service and technology. Look no further.
Excellent communication and very knowledgeable team. Loved the app. Made a stressful process much easier. Thank you Zettle!
13 November 2025
Reply from Zettle
Hi there, thank you for such an amazing review. We’re so glad to hear you found the team supportive and the app easy to use. That’s exactly what Zettle is here for, to make property transactions simple, transparent and stress-free. We really appreciate your feedback and love knowing the platform made a difference. Wishing you all the best in your new home!
Seamless, professional and easy to use
Sherry was fantastic to work with. She made everything as seamless as possible, nothing was too hard for her to deal with and she adapted to change very quickly, always working things out that needed to be. Everything was stress free for us as sellers because of this. The platform/app was also great to use! Made everything clear and concise. Would absolutely use this company again in future because of our experience.
3 November 2025
Unprompted review
Reply from Zettle
Hi Lauren, thanks so much for the lovely review. Selling can be a bit of a rollercoaster, so we’re really glad Zettle helped make things feel easy and organised. Great to hear the platform and team gave you that sense of clarity and confidence too. And we love that you’d use us again in the future! That’s the best kind of feedback. Wishing you all the best as you settle into your new home.
Eric was easy to deal with and willing…
Eric was once again easy to deal with and willing to provide guidance in completion of the Form 2 Disclosure Statements.
29 September 2025
Unprompted review
Reply from Zettle
HI Calvin & Marais, thank you for the great feedback. We’re glad the process felt easy and well supported. The Form 2 process can be detailed, so it’s great to hear Zettle made it simple and straightforward to complete.
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