I ordered pet food on May 6th, and the store states that orders are shipped within 72 hours! My order wasn’t even registered until May 13th and wasn’t shipped until May 18th — almost two weeks later!... See more
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Order was made 22th of August. Editing my review, since the company redeemed itself in my eyes. The order was delayed due to the logistics issues, but the support (specifically Margarita, she was amaz... See more
Company replied
They packed the toilet sand on top of my new cat litter box, and of course during transport got completely damaged. Unfortunately they don't know how to pack things. EDIT: Customer service rep... See more
Initially I receive the wrong I tems and did not have my complaint acknowledged or resolved. Since I gave the trust pilot review of 2 stars a customer service representaive contacted me with an apo... See more
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Company details
Written by the company
Zoomalia bedeutet vielfältiges Zubehör für alle Ihre Haustiere. Von Trockenfutter für Hunde und Katzen über Kaninchenställe bis hin zu Aquarienfiltern finden Sie auf der Website eine große Auswahl an hochwertigen Produkten.
Contact info
651 Rue du pays de Gosse, 40230, Saint Geours de Maremne, France
- contact@zoomalia.com
- zoomalia.com
3.6
Average
30K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered on 28 June, still waiting almost one month later
Very disappointed with Zoomalia’s handling of my order.
I placed my order on 28 June. The parcel was handed over to the carrier on 30 June, with an estimated delivery date of 13 July.
On 11 July, the tracking showed “return to sender”, with no explanation given. I immediately contacted Zoomalia. They replied and arranged a replacement shipment on 13 July. The new parcel was handed over to the carrier on 15 July, with an estimated delivery date of 21 July.
However, the tracking has shown no update since 17 July, with the parcel apparently stuck in Aichach, Germany.
On 20 July, my order page on Zoomalia’s website was updated with a “delayed” notice, along with a request that I contact the carrier myself. This is not acceptable: the carrier was chosen by Zoomalia, not by me. It is the company’s responsibility to manage issues with its delivery partners and provide a solution to the customer.
I contacted customer service again on 20 July and, 24 hours later, I still have received no response.
This is not just a delivery delay; it is a lack of proper follow-up and customer care. After almost one month, I still have not received my order, despite having contacted Zoomalia as soon as the problem occurred.
21 July 2026
Unprompted review
Ordered and paid for earth for my hens
Ordered and paid for earth for my hens, Ordered and paid for express delivery on the 3/7/26 . Express delivery is supposed to be no longer than 4 days. Told today 9/7/26 that i won't receive my order till the 15th. Wouldn't order from this company again
3 July 2026
Unprompted review
Reply from Zoomalia
Hello,
We are sincerely sorry to hear about your experience and understand your disappointment.
We regret that your order was not delivered within the expected timeframe, especially after selecting express delivery. We understand how frustrating this situation is.
Please accept our apologies for the delay. We invite you to contact our customer service team at adv@zoomalia.com, quoting your order number, so we can review your case and provide you with the most appropriate assistance.
Your feedback has been shared with the relevant teams to help improve our order processing and delivery services.
The Zoomalia Team
Delivered 50% of the order
I was ordering 2 x 12 kg of dog food. I received only 1 x12 kg dog food. When I contacted their support they just refused to accept my comment. As a proof from them, they sent a photo from their delivey department which showed a package with 2 x 12kg dog food. It waz very clear from me that the photo from them was not the package which I received because the photo showed a package with a thickness of appox. 20-25 cm, but the package I received was approx. 12 cm. thick.
I informed Zoomalia about this fact, but they still refused to accept their mistake.
So my advice to you: Avoid this company. They are a fraud company.
6 July 2026
Unprompted review
Reply from Zoomalia
Hello,
We are sorry to read about your experience and understand your disappointment.
We regret that the resolution of your claim did not meet your expectations. Our teams carefully review every report using the information available, including the preparation and shipping records, to ensure that each request is handled as fairly as possible.
If you believe that important elements of your case have not yet been considered, we invite you to contact us again at adv@zoomalia.com, quoting your order number and providing any additional information that may help us carry out a further review.
We remain committed to finding the most appropriate solution whenever possible and appreciate your feedback, which has been shared with the relevant teams.
The Zoomalia Team
Poor Customer Service from Zoomaila
I received poor customer service from Zoomalia.
I received a ceramic bowl that was broken into many pieces. I realize that this sort of thing can happen in shipping. I asked for a replacement, but was told that this wasn’t possible and that I would have to place a new order. However, they only offered to refund the price of the bowl, excluding delivery charges. I shouldn’t have to pay the delivery charges a second time, so I’ll be shopping elsewhere.
Zoomalia should have sent me a replacement without hesitation, and without me having to pay any additional delivery charges.
Addition after Zoomalia's response - I had already contacted customer service 3 times before writing this review.
20 June 2026
Unprompted review
Reply from Zoomalia
Γεια σας,
Λυπούμαστε ειλικρινά για την εμπειρία σας και κατανοούμε την απογοήτευσή σας.
Οι διαδικασίες επιστροφής ενδέχεται να διαφέρουν ανάλογα με τον πωλητή, το προϊόν και τη χώρα προορισμού. Λυπούμαστε αν οι όροι επιστροφής δεν ανταποκρίθηκαν στις προσδοκίες σας ή δεν ήταν αρκετά σαφείς.
Σας προσκαλούμε να επικοινωνήσετε με την ομάδα εξυπηρέτησης πελατών μας μέσω της διεύθυνσης adv@zoomalia.com, αναφέροντας τον αριθμό της παραγγελίας σας, ώστε να εξετάσουμε αναλυτικά την περίπτωσή σας και να σας παράσχουμε την κατάλληλη υποστήριξη.
Τα σχόλιά σας έχουν διαβιβαστεί στις αρμόδιες ομάδες μας, ώστε να συνεχίσουμε να βελτιώνουμε τις υπηρεσίες και την επικοινωνία μας.
Η ομάδα της Zoomalia
„I received a confirmation email for…
„I received a confirmation email for order [Nr.JU2646708201], but my account website states 'no purchases to display'. I have no tracking link and customer support is not replying. Please update me on my shipment or cancel the order and refund my 200 EUR immediately.“
1 July 2026
Unprompted review
Reply from Zoomalia
Hello,
We are sorry for the concern caused by your order and appreciate the opportunity to clarify the situation.
Your order included products that were out of stock at the time of purchase. As indicated during checkout, we were unable to dispatch your order until all the items had arrived at our warehouse.
When your order was confirmed, we sent you the following information by email:
"As indicated in your shopping cart when confirming your order, your complete order will be shipped between 09/07/2026 and 13/07/2026. We will send you an email with your tracking number as soon as your parcel is dispatched."
We are pleased to let you know that the products are now back in stock and your order is currently being prepared. It will be dispatched shortly. Once it leaves our warehouse, delivery is expected within approximately 5 days, and you will automatically receive your tracking information by email.
We sincerely apologize for any confusion and thank you for your patience. We hope you will receive your order very soon.
The Zoomalia Team
Very disappointing customer support
Very disappointing customer support. Order placed 3 weeks ago. Package had not been delivered unclear as to why. Zoomalia is not responding, so have no package and no money.
23 June 2026
Unprompted review
Reply from Zoomalia
Hello,
We are very sorry to read about your experience and understand your frustration after waiting three weeks without receiving your order.
We sincerely apologize if you have not received the support you expected. This is not the experience we want to provide our customers.
Please contact us directly at adv@zoomalia.com and include your order number. Our team will review your case, investigate what happened with your shipment, and work with you to find an appropriate solution as quickly as possible.
Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this situation.
Kind regards,
The Zoomalia Team
Shocking experience selling unfit for…
Shocking experience selling unfit for purpose items for parrots, there perch nearly killed my 6 month old macaw now there refusing to refund me the money for it and keep requesting I send picture of the items to them etc which I have done but there terrible website doesn’t seem to accept them. They also expect their customers to cover the cost of returning the faulty goods. Avoid at all cost!!!
8 June 2026
Unprompted review
Reply from Zoomalia
Hello,
We are very sorry to read about your experience and, above all, to learn that your young macaw may have been injured while using the perch.
The safety and well-being of animals are extremely important to us, and we take this type of feedback very seriously.
We also regret the difficulties you encountered when submitting the requested photos. Our intention was to gather the necessary information to investigate your claim properly, not to make the process more difficult. If technical issues prevented the images from being received, we sincerely apologize for the inconvenience.
Please contact our customer service team again, referencing your case, so that we can review the situation and find an appropriate solution. We would like the opportunity to fully investigate this matter and ensure your concerns are addressed.
Thank you for bringing this issue to our attention.
Kind regards,
The Zoomalia Team
This a follow up to the answer of the…
This a follow up to the answer of the company to my complaint about a damaged parcel that could not be tracked, that was almost sent back without me knowing it, à Sheen disaster.
Two weeks after writing my review on Trust pilot ( on their site they had by miracle disappeared) about their custom service they answered in such a nice way, apologizing, telling me to offer them a second chance, giving me some contact! I was really touched.
So I did get in touch the 18th of May and since then I received no answer at all.
Today is the 9th of June.
I have to conclude that this must be the company's way to neutralize bad reviews.
When they get a bad one on an independent trusted platform they answer, saying that everything will be arranged in such a touching way, really...
So, when a potential customer is checking their reviews they see that yes they have issues but they always answer back. They are disorganised, confused and not honest towards their customers.
If I could rate them with a minus I would gave done it .
Instead of paying Google for ads they should fix what does not work with them. Real rating: - 20
9 June 2026
Unprompted review
Reply from Zoomalia
Hello,
We are sincerely sorry to read about your experience and understand your disappointment.
Our response to your initial review was genuine, and we regret that you feel let down by the lack of follow-up after your contact on May 18th. This is clearly not the level of service we aim to provide.
We would like the opportunity to investigate what happened to your request and understand why you did not receive a response. Please contact us again through our customer service channels, mentioning your Trustpilot review and the date of your previous message, so that we can locate your case and provide you with an update as quickly as possible.
We appreciate your feedback, even when it is critical, as it helps us identify areas where we need to improve.
Kind regards,
The Zoomalia Team
Scam
Scam. Don't send all products ordered, no answer to mail, no contact options on their website.
About Zoomalia's answer: why should I contact your customer service a second time when they didn't answer the first time?
Besides, as a part of this review, you got my order number. So it is really not trustworthy when you say you want to make thing right. If you wanted to make them right, you would have done so already.
18 May 2026
Unprompted review
Reply from Zoomalia
Hello,
We are sincerely sorry to read about your experience and understand your frustration.
We take comments regarding missing items and difficulties contacting our customer service very seriously, as this is not the experience we want to provide.
We would like the opportunity to investigate your case and verify what happened with your order. Please contact our customer service team again with your order number so that we can review the situation and provide an appropriate solution as quickly as possible.
We apologize for the inconvenience caused and thank you for bringing this matter to our attention.
Kind regards,
The Zoomalia Team
9 days delay on order due to their error
It’s my first time placing an order. Despite messaging customer service several times, trying Instagram messaging and Facebook messaging, I finally got an update :-
Hola:
Lamentamos esta situación.
Su pedido ha sido validado y registrado correctamente, pero ha encontrado una anomalía informática que lo ha bloqueado en nuestro sistema. Acabo de proceder a su desbloqueo.
A partir de ahora se enviará rápidamente y recibirá el número de seguimiento de DPD para poder seguir su entrega.
Que tenga un buen día,
Coralie de Zoomalia
——-
My dog urgently needs the €100 order being 2 boxes of U-40 syringes. My dog and the vet has been let down badly.
UPDATE 3 June. Syringes finally arrived today, which is 15 calendar days after the 19 May order. Product looks good and as described.
28 May 2026
Unprompted review
Reply from Zoomalia
Hello,
We are sincerely sorry to hear about your experience and fully understand your frustration regarding this delay.
We regret that a technical issue in our system blocked your order and that this was only identified after several attempts to contact our customer service team. We understand how concerning this situation is, especially when the products ordered are essential for your dog's medical care.
Please accept our sincere apologies for the inconvenience caused and for the lack of timely communication. This is clearly not the experience we aim to provide to our customers.
Your feedback has been shared with the relevant teams so that similar situations can be prevented in the future and our response times improved.
We wish the very best for your dog and thank you for bringing this matter to our attention.
The Zoomalia Team
Zamówiłam karmę 6 maja
I ordered pet food on May 6th, and the store states that orders are shipped within 72 hours! My order wasn’t even registered until May 13th and wasn’t shipped until May 18th — almost two weeks later! The package finally arrived on May 25th, meaning I waited 20 days for delivery! Terrible experience, I will never use this store again.
26 May 2026
Unprompted review
Reply from Zoomalia
Hello,
We are sincerely sorry to hear about your experience and fully understand your frustration regarding the unusually long delay for your order.
We regret that your order was processed and shipped much later than the timeframe initially announced on our website. Waiting nearly 20 days for pet food is clearly not the experience we want to provide to our customers.
Your feedback has been shared with the relevant teams in order to improve order preparation times, shipping follow-up, and overall customer experience.
We also sincerely regret the disappointment this situation has caused and understand your decision following this experience.
The Zoomalia Team
Zoolaia's website claims it has a 30-day refund guarantee
My review was for Zoolaia; not Zoomalia.
Zoolaia's website claims it has a 30-day refund guarantee. They do not tell you that they don't honor it. The best they will do is offer you up to a 35% discount on your next purchase. They also do not tell the customer that they will need to return their items to China at the customer's expense even though the item was shipped to the customer from Los Angeles.
30 March 2026
Unprompted review
Reply from Zoomalia
Hello,
We are sorry to hear about your dissatisfaction regarding your return request and refund experience.
Please note that return and refund conditions may vary depending on the type of product purchased and the seller’s conditions. Return shipping procedures and associated costs are detailed within our return policy available on the website.
We regret if these conditions did not meet your expectations and understand your frustration regarding the return process.
We invite you to contact our customer service team directly at adv@zoomalia.com or through the contact form on our website so your case can be reviewed in detail and a suitable solution can be discussed.
Your feedback has been shared with the relevant teams as part of our continuous effort to improve customer experience and transparency.
The Zoomalia Team
Terrible service
Terrible service – Received damaged item and ignored
I received a damaged item and immediately filed a complaint online, followed by an email. I am being completely ignored on all platforms. I absolutely do not recommend this company.
I have tried reaching out through every possible channel. However, my issue is still being ignored, and it seems there is a lack of interest in communication or resolving the problem.
18 May 2026
Unprompted review
Reply from Zoomalia
Hello,
We are sincerely sorry to hear about your experience and the condition in which your item was received.
We fully understand your frustration, especially after having already submitted a complaint and an email without receiving the expected support. This is not the level of service we aim to provide, and we regret the feeling of being ignored.
We invite you to contact our customer service team again directly at adv@zoomalia.com or through the contact form on our website so that your case can be reviewed as quickly as possible.
Your feedback has been shared with the relevant teams in order to improve our response times and customer support experience.
The Zoomalia Team
No products, No refund
I ordered about 4 weeks ago. I'm waited two weeks, turns out they could not deliver the products. I was already pissed about the time past without notice (my bird needed the toys, so It was very inconvenient). Then I received a ridiculous email about the fact that they did not receive payment and if it was declared I had to contact the bank. I sent them a statement about the withdraw from my bank, no response. I give them two more days to reply. Let's see if they settle it or not. So far; would NOT recommend.
28 April 2026
Unprompted review
Reply from Zoomalia
Hello,
We are sincerely sorry to hear about your experience and fully understand your frustration regarding both the delivery issue and the lack of response concerning your payment.
We regret the inconvenience caused, especially as the products were needed for your bird and the delay occurred without clear communication. We also understand your concern after having provided proof of payment without receiving an update yet.
This is not the level of service we aim to provide, and your feedback has been shared with the relevant teams in order to improve both our communication and order follow-up processes.
We invite you to contact our customer service team again directly at adv@zoomalia.com or through the contact form on our website so your case can be reviewed as quickly as possible.
The Zoomalia Team
Im extremely happy with zoomalia.Start…
Im extremely happy with zoomalia.Start from order to delivery ,everything very good.And the most importantly is my dog loves the food with rabbit flavour and is the best for his sensitive stomach .This product was recommended by the vet but in my country is unavailable and is only zoomalia the one where I can get from .Thank you .
19 May 2026
Unprompted review
Reply from Zoomalia
Hello,
Thank you so much for your wonderful feedback.
We are delighted to hear that you are extremely happy with your experience at Zoomalia, from ordering to delivery. It is especially rewarding to know that your dog enjoys the rabbit flavour food and that it suits his sensitive stomach so well.
We are also very happy that we could help you access a product recommended by your veterinarian and unavailable in your country.
Thank you again for your trust and for sharing your experience with us. We wish the very best to you and your dog!
The Zoomalia Team
Ordered a power out led for mit…
Ordered a power out led for mit scaperlight. It took 2 weeks to arive and it dident even work. It all most impossible to get in contact my the Company for returns.
11 May 2026
Unprompted review
Reply from Zoomalia
Hello,
We are sincerely sorry to hear about your experience with your order and the defective item you received.
We fully understand your disappointment, especially after such a long delivery time and the difficulties encountered when trying to contact our customer service regarding the return.
This is not the level of service we aim to provide, and we regret the inconvenience caused. We invite you to contact our customer service team directly at adv@zoomalia.com or through the contact form on our website so your case can be reviewed as quickly as possible.
Your feedback has been shared with the relevant teams in order to improve both our delivery process and customer support responsiveness.
The Zoomalia Team
Ridiculous !!
These horrible shoes are not even worth taking to Goodwill!
Horrible quality.
SCAM !
The companies that allow their advertisements need to stop !
1 May 2026
Unprompted review
Reply from Zoomalia
Hello,
We are sorry to hear about your disappointment regarding the quality of the product received.
We understand your frustration and regret that the item did not meet your expectations. Please note that Zoomalia specializes in pet products, and customer satisfaction remains very important to us.
We invite you to contact our customer service team directly at adv@zoomalia.com or through the contact form on our website so that your situation can be reviewed in detail.
Your feedback has been shared with the relevant teams as part of our ongoing efforts to improve product quality and customer experience.
The Zoomalia Team
Second order Second fail
Second order
Second fail
Friend had exactly the same issue.
If you cannot keep a delivery date DON'T CHARGE EXTRA MONEY FOR IT, THEY HAVEN'T EVEN RETURNED THE MONEY FOR THE EXTRA CHARGE.
First time I ordered Express delivery, the package arrived 1 week later, now I ordered normal, and it's the same.
Also the tracking says the package is damaged, I am not accepting dogfood where the package got damaged on the way.
14 April 2026
Unprompted review
Reply from Zoomalia
Hello Alex,
We are truly sorry to read about your experience and fully understand your frustration.
Please note that in the event of delivery delays or issues (such as a package being damaged during transport), this does not reflect the level of service we aim to provide. Regarding the extra charge for express delivery, if the service has not been fulfilled as expected, a refund of the additional cost is, of course, justified.
Regarding the package marked as damaged in the tracking, you are absolutely right to refuse it. In this case, we invite you to contact us directly so that we can offer you a suitable solution as quickly as possible (reshipment or full refund).
We would also like to review your case to ensure that any pending solution has been properly handled. Please do not hesitate to provide us with your order details so we can assist you further.
We sincerely apologize for the inconvenience caused and hope to regain your trust.
Kind regards,
Customer Service Team
Avoid this website
Avoid this website. They offered to ship my order to a local collection station for cheaper than standard delivery to my door, that was fine. When I checked the tracking info afterwards, they said the collection station couldn't accept the package. That's fine, however I also could not contact the shipping company myself - it had to be done through the seller. The seller then said they would look into the issue and respond to me. I waited 6 days, could not respond to the customer service ticket because no links in their emails are functional. They then told me they would close the ticket if I didn't respond (unusual given they said they would contact me with further information).
When I logged into their annoying proprietary contact forum I requested a refund. The order is nearly 2 weeks delayed, it was quite urgent, and the item had in fact been returned. They are now telling me I will receive a refund if it returns to them. They did not respond to multiple other questions I asked. There wasn't even a sense of being apologetic or understanding. Just don't bother with the site, they cannot fulfil the services they offer.
10 April 2026
Unprompted review
Reply from Zoomalia
Hello Brian,
We are sorry to read your feedback and understand your dissatisfaction.
In order to check exactly what happened with your order and provide you with an appropriate response, could you please provide us with your order number?
We remain at your disposal and will do our best to assist you.
Kind regards,
Customer Service Team
The aquarium I bought has a sleek
The aquarium I bought has a sleek , rimless design that looks stunning but the included filter is surprisingly loud. Lighting is too weak and the plastic lid feels very flimsy
9 April 2026
Unprompted review
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