Yescapa Reviews 

Excellent experience. The motorhome is very comfortable, practical and functional — in 5 days we never had to plug into mains power, the solar panels handled everything.

Cleaning is simple, and the owners were always available and ready to help. They even looked after our car while we were away on the trip.

5 stars, highly recommended.

Great site with best deals

It's a useful application but they don't care about customers. An owner cancelled the reservation few hour before departure. Yescapa disappeared. not a suggestion for replacement, not a discount on the alternative rent i've found.
Also, their fee is huge. A van which you can have privately with 400€, would take 700€ on yescapa

All smooth !

Our reservation was cancelled one week before our trip. And the company is not offering any real help to get an alternative offer for a similar price. This is the worst experience possible, especially in high season. We will have to pay double our initial reservation to get something on short notice. Now we are even considering cancelling our holidays planned more than 3 months ago.

Super super expensive. I get 480 euros for rent the van, and the client has paid 950 euros.
The support is terribly slow for something we need asap. We are renting vans which can offer many many problems. No support from Yescapa, no phones, just send an email.
It's a really shame

STAY AWAY FROM THIS PLATFORM, YOU WILL LOOSE YOUR MONEY!!!

UPDATE_1: 2 days after publishing this review still NO ANSWER FROM YESCAPA. I GOT ROBBED OF MY DEPOSIT BY THE CAR OWNER; YESCAPA DID NOTHING. Their comments on trustpilot are to create an illusion that they have a support, but they don´t.

UPDATE: The booking reference number #3257347 was already stated in the review. I have updated the title with it as well. I am still waiting for your team to address the illegal €1500 deposit retention and your ignored support tickets.

We rented a campervan in Germany via Yescapa (booking #3257347) and the experience was terrible. The vehicle was in poor technical condition from day one - three locks were not working properly, the passenger seat was not properly fixed, the water pump broke down etc. We filed a formal complaint to Yescapa regarding these issues, but they COMPLETELY IGNORED IT. Renting here gives you zero guerantee that you will receive a fully functional and or safe campervan.

Upon returning the vehicle, both parties signed the official check-out protocol, confirming there were no issues with interior or equipment, with the sole esception of a damaged bumper which we fully acknowledged.

Despite this the owner retained our entire 1500€ deposit, attempting to charge us for a broken water pump - an old component that failed due natural wear and tear, which under German law §538 BGB) and under the rental agreement of Yescapa is strictly the owner´s responsibility.

Yescapa completely ignored our inquiries and provided zero assistance in resolving this clear violation of rental terms and legal standards. We are currently preparing official legal enforcement proceedings to recover our funds.

BE EXTREMELY CAUTIOUS: Yescapa offers no qiuality control, fails to protect renters from unfair claims by owners and COMPLETELY ABANDONS CUSTOMERS WHEN ISSUES ARISE.

THE DEPOSITS ARE TRANSFERRED DIRECTLY TO THE CAR OWNERS, THEREFORE THE DEPOSIT CAN BE EASILY RETAINED BY THE CAR OWNER AND YESCAPA WILL DO NOTHING ABOUT IT.

The convenience of camper van pickup in northern France a short drive from Calais was so simple and a great jump off point for going to Normandy and Brittany… software and booking process simple, selected camper van owner was brilliant and so good in communication at handover even with limited France language skills. The camper van was as described and an ideal choice for a couple and dog. Would recommend to all .. choose this camper van to make great memories 👍👍👍

Yescapa kept the full charge after we cancelled a booking because the booker didn’t have a driving licence. We immediately rebooked the exact same van under the actual driver’s name. Yescapa later admitted the profile could simply have been changed, meaning the cancellation was completely avoidable. There has been no clarity throughout the process, and getting hold of Yescapa has been near impossible. Their customer service engagement has been very poor, with little support or willingness to resolve the issue.

**AVOID – BOOK DIRECTLY WITH PROVIDER**

A group of us booked a Roadsurfer motorhome through Yescapa for £622.10. Only after payment and receiving confirmation was the person who made the booking directed to Roadsurfer’s mandatory check-in, where she discovered that the booker also needed to provide a driving licence.

As she does not drive but was booking on behalf of the group, she cancelled immediately so the actual driver could rebook. We then booked the **exact same van again** under the driver’s name. Yescapa nevertheless refused to refund any of the £622.10 because the cancellation was within 48 hours of collection.

Most frustratingly, Yescapa later confirmed that they could simply have changed the profile to the actual driver’s name. In other words, the cancellation was entirely avoidable, yet they are still keeping the full £622.10.

I accept that cancellation policies exist, but retaining over £600 for an administrative issue that Yescapa themselves say could have been resolved feels completely disproportionate. I am escalating the matter and will update this review if Yescapa or Roadsurfer resolves it.

⭐ 1/5 — Be EXTREMELY careful before booking through Yescapa

I booked a Roadsurfer motorhome through Yescapa for £622.10. I received an email stating “Your booking is confirmed!” After paying, I was directed to complete the mandatory Roadsurfer check-in, which required me to add my driving licence.

The problem: I don't have a driving licence. I was booking the vehicle for our group, with another person as the actual driver.

Unable to complete the mandatory check-in myself, I cancelled so that the actual driver could make the booking correctly. Because this happened less than 48 hours before collection, Yescapa refused to refund me the £622.10 - even though we booked the exact same van AGAIN just under another person.

What makes this particularly frustrating is that Yescapa has now told me, after reviewing my complaint, that they could have changed the profile to the name of the actual driver. In other words, the underlying problem apparently had a solution — but because I cancelled rather than waiting for customer service to tell me this, they are refusing to refund any of the £622.

Their booking confirmation also states that the rental agreement is concluded exclusively with Roadsurfer and that Yescapa acts as an intermediary, which made resolving the situation even more confusing when trying to understand who was responsible.

I accept that I cancelled the reservation and that cancellation terms exist. What I find unacceptable is losing more than £600 over an administrative issue that Yescapa themselves have subsequently confirmed could have been resolved by changing the driver profile.

I'm currently escalating the matter and will update this review if Yescapa or Roadsurfer resolves it.

I consider this a robbery of £622

I booked a campervan back in Jan 2026 with Yescapa. The reviews were mainyl good but two weeks before the booking, the owner contacted me to inform me the clutch had gone but assured me that it would be repaired and that everything was fine. We proceeded to go to Madrid with only 2 nights accomodation organised only to be left homeless and stranded onthe pickup day. The owner did not offer any recompense and Yescapa neither supported us through this horrendous experience or even offered a small gesture of goodwill. I wrote to them in hope that the would be reasonable and was simply refused. This experience cost us hundreds of pounds in hotel booking and extra car booking costs and was no fault of our own. I would have hoped for better from Yescapa but they really do NOT offer any support when you are left stranded. BEST AVOIDED.

A lot to choose from, good filters, responsive customer service, great experience.

Customer support is simply useless. AI? It’s anything but intelligence. It will keep guiding you to the “knowledge base” and if it tells you “I am transferring your ticket to a human supervisor” or so… you are done. That means you will get an answer in 3 Days. And maybe that’s too late. There is no way to talk to a live rep. NO WAY. you have to talk directly with the owner to get information. And every procedure is confusing and not set in a timely manner.
If they keep going like this, Wikicampers will eat them alive.

It's a great platform when nothing goes wrong. But if an owner cancels on you, even an hour before pickup, you're completely on your own to sort it and eat whatever extra cost that comes with. Just know that's the risk before you book.
Been using Yescapa every year for our summer holiday for the last 4 years, this year the owner cancelled our campervan an hour before pickup and it showed me exactly how little they'll actually do for you when things go wrong.
We're already standing in this tiny, boiling, Portuguese village , waiting to collect the van when the cancellation email lands, No warning or anything.
I call email Yescapa no response apart from a cancellation confirmation then an email basically saying you're on your own buddy. They couldn't be bothered finding an alternative and forget about them covering any additional cost of you do find one. The link they provided to find alternative just leads back to their generic landing page.
To rub it in even more their website advertises a "guaranteed trip" but when it actually comes down to it and an owner cancels on you last minute, that guarantee means nothing. Automatic refund and radio silence otherwise.
We ended up stuck in a hostel for two nights and had to pay way more for a last minute van, all out of our own pocket.

These guys were very friendly and helpful. The van was in top condition, spotlessly clean and well equipped. I would have no hesitation recommending them or renting from them myself in the future.

Website was easy to use and we booked a caravan 6 months before the booked date, the price of the caravan was very good. Strangely, with no warning, we received a cancellation email 24h before the booked day, after already paying everything and making plans with the family. Although this is not the website's fault, this was very frustrating and ruined a family holiday. The problem of yescapa is that the website does not protect the people renting caravans, in this situation I got a refund but there was no way I could find an alternative at the same price or even another type of accomodation, the website or the caravan owner does not cover the difference of the cost of renting an alternative caravan, which other websites like booking.com and Airbnb do. Also the owner of the caravan does not get penalised for a last minute cancellation, like a bad review of a fine, so they can cancel with no consequences. I couldn't leave any review. Also to note that we have to pay a deposit in cash or bank transfer, which can be a lot of money which the owner can easily keep, the website should handle deposits, not the caravan owner. Do I recommend this website? Nope, look elsewherw

It was really awesome to be able to rent a camper from a family! At first I was nervous about renting one and having to deal with the deposit being paid to the camper owner. But the whole thing was really seamless and it felt very safe and trustworthy. I had no issues at all with getting the deposit refunded. I'd definitely use Yescapa again!

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