Vectra Reviews 

I rarely leave reviews, but my experience with Vectra has been one of the most frustrating consumer experiences I have encountered in Poland.

Before signing the agreement, specific information regarding the notice period was confirmed to me, which played a decisive role in my decision to proceed, particularly as a foreigner navigating contracts in a language I do not fully master. Once the contract was signed and I attempted to rely on the information I had been given, I was met with a completely different position and held to terms that contradicted my understanding at the time of entering the agreement.

What has been most disappointing is not only the contractual dispute itself, but the way it has been handled. Months of complaints, appeals and follow-ups have led to little more than generic responses, delays and a feeling that customer concerns are treated as obstacles to be managed rather than legitimate issues deserving fair consideration.

As a customer, I expected transparency, consistency and good faith. Instead, I have spent months trying to resolve a matter that could have been addressed much earlier through honest communication and a willingness to acknowledge the circumstances under which the agreement was concluded.

I would strongly encourage prospective customers, particularly foreigners or anyone relying on verbal assurances during the sales process, to obtain every important representation in writing and verify every contractual detail independently before committing to a long-term agreement.

For me, trust is the foundation of any service relationship, and unfortunately, my experience with Vectra has significantly undermined that trust.

Servers are down 10 times in 2025. When i want terminate my contract and bring modem staff tell me "You don't need to pay anything after this time".
But few week later i receive sms, i need to pay for next month after i give modem back and "terminate" contract.

The service technician cancelled on me three times leaving me without internet for a week, though I work fully from home. The customer service agents keep giving me false information and are untrustworthy. Stay away from this company!

high latency pings up to thousands all the time. 4 days of disgusting quality, no internet. the technician changed my router and the issues still stay.
DO NOT RECOMMEND

The worst support in Poland. Unresponsive, outdated, with some late 90s processes.
You verify the identity with the bot, the agent wants to verify it further. No one in the company is able to update the customer, when it is the company that dropped the ball TWICE. No outbound calls, no outbound emails. Yeah, in 2025, nobody in Vectra, at any position, knows how to send an email.
Their tech team had to be presented with hard data twice, that the issue lies on their end. Without it? "All's good", checked only remotely, with no info on the closed case.
Responding to an official complaint email? Verify yourself. Yeah, you heard me right. Even though they did not respond to the questions, they just threw a few PLN discount, which I DID NOT ASK FOR, and did not address anything. Utterly incompetent, and simply the people who are responsible for their support team DO NOT THINK. PRL-like experience.

They're not letting me cancel the rolling internet contract. Their in-person shops refuse to do it, they don't pick up the phone, and their email refuses to do it as well!

Internet keeps breaking up and the worst, you cant reach customer service for technical problems

Support doesn't work at all. I canceled my contract on the internet 7 months ago through the app and they still send me the bills!!! I wrote to the support and they still didn't help me. It's just impossible to cancel the contract. It seems like in their opinion I have to take a vacation especially to go back to Poland to cancel the contract!!!