You place your order online and it arrives 24 hours later! I have had one incident where my delivery did not arrive and after waiting 4 days I contacted Vape Club to advise them. In no time a g... See more
Company replied
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See what reviewers are saying
5 Stars. Been using vape club for 3 years amd everything from ordering, to buying, to shipment times has been nothing short of consistent, reliable, and speedy. They have a great (free!) automatic l... See more
Company replied
I've ordered from here for over a year now and their service is exceptional. In all this time I have had one fault y device which arrived today, quick chat to a real person through their website and... See more
Company replied
Always a very easy experience buying products with fast delivery and a great range of items to buy. An item was out of stock and they contacted me straight away to discuss option. I also had to contac... See more
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Company details
About Vape Club
Written by the company
Welcome to Vape Club. Established in 2012, we are the UK's largest online vape store offering the widest range of e-liquid and vape kits online. Discover over 5,000 e-liquids in every flavour, nicotine strength and VG/PG concentration. If you’re looking for hardware, we stock the latest and best refillable and prefilled kits, including big puff vapes. This is alongside replacement pods, coils and refills for every kit we offer.
We provide an unrivalled service to our customers, seven days a week. Place your order before 9PM on weekdays and 6PM on weekends for same-day dispatch. Spend over £20 and you’ll get free, tracked next-day UK delivery!
Our mission is to provide you with the best selection of authentic vape products at the best possible prices, with the highest level of customer service. You can reach our Customer Service team Monday through Sunday via telephone or live chat for immediate assistance, there’s also email support available too.
Contact info
27 Greenhill Crescent, Watford, Hertfordshire, WD18 8YB, Greater London, United Kingdom
- 01923479992
- info@vapeclub.co.uk
- vapeclub.co.uk
Full Range Of Vape Refills
4.9
Excellent
53K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I’ve been buying vapes from the vape…
I’ve been buying vapes from the vape club for a while now. I couldn’t be any happier with their service. Always next day delivery without fail. Order by 6pm and it’s delivered the next day. Highly recommended
30 August 2026
One of the few companies who provide…
One of the few companies who provide excellent service, great rewards brilliant delivery service and great choice, without being extortionate on price
6 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great value
Great value, excellent stock levels and super fast delivery. Highly recommended
29 June 2026
Reply from Vape Club
Hi Julie,
Thank you for taking the time to leave us a review.
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Joseph
Never failed to be next day delivery…
Never failed to be next day delivery and always been the correct order and undamaged
31 August 2026
Reply from Vape Club
Hi Andrew,
Thank you very much for leaving us a review.
We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!
Thank you so much for letting us know how we're doing, it's genuinely appreciated!
All the best,
Joseph
Everything just as I ordered with…
Everything just as I ordered with excellent delivery time!
31 August 2026
Reply from Vape Club
Hi Keith,
Thank you very much for leaving a review for us!
We know how important it is to get what you need when you need it, so we try to make sure we get our orders out to you in good time. Thanks so much for taking the time to review our services!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
All the best,
Joseph
First class service
First class service. Corrected an incorrect order ( error on my side ) by free returns. Always prompt, professional and courteous communication.
Highly recommend, there’s nothing but positivity from me !
1 September 2026
Unprompted review
Reply from Vape Club
Hi Mark,
Thank you for leaving us an awesome review!
I'm glad we were able to get the order corrected for you. We always aim to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Joseph
Reply from Vape Club
Hi there,
Thank you for taking the time to leave us a review.
Our lives are made easy by having awesome customers like yourself. I'm glad we could be of assistance and as always we shall strive to continue to offer the best service possible.
If we can ever be of any assistance, you know where to find us!
Many thanks,
Joseph
Reply from Vape Club
Hi there,
Thank you so much for leaving us a review!
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Joseph
Reply from Vape Club
Hi there,
Thank you very much for leaving us a review.
Getting your order to you in good time is one of our top priorities, so we're really happy to read this feedback you've left us!
Thanks for your custom and for your time.
Hopefully, we'll see you again soon!
All the best,
Joseph
Order in the evening,arrived the next…
Order in the evening,arrived the next day how could they do any better,very reasonable prices as well
31 August 2026
Reply from Vape Club
Hi Duane,
Thank you for taking the time to leave a review for us!
I'm thrilled your orders have arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched in a timely and efficient manner.
We look forward to assisting you in the future.
Kind regards,
Joseph
Excellent service!
31 August 2026
Reply from Vape Club
Hi Debi,
Thank you very much for leaving us a review.
We're thrilled to hear you were happy with the service you received from us! We look forward to your continued custom with us.
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Joseph
Reply from Vape Club
Hi Debbie,
Thank you for leaving us a review.
Getting your order to you in good time is one of our top priorities, so we're really happy to read this feedback you've left us!
Thanks for your custom and for your time.
Hopefully, we'll see you again soon!
All the best,
Joseph
Reply from Vape Club
Hi Cheryl,
Thank you for taking time out of your day to leave us a review.
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!
All the best,
Joseph
Excellent service
Excellent service, ordered on a Sunday and arrived the next day, Monday!
31 August 2026
Reply from Vape Club
Hi Steven,
Thank you very much for leaving us a review.
We know how important it is to get what you need when you need it, so we try to make sure we get our orders out to you in good time. Thanks so much for taking the time to review our services!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
All the best,
Joseph
Always reliable & on time delivery!
Always reliable & on time delivery, great prices & what I order has never once been out of stock, from a person who can't get out the house much this means a lot.
31 August 2026
Reply from Vape Club
Hi Lucy,
Thank you so much for taking the time to leave us a review!
We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!
If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!
Kind regards,
Joseph
Reply from Vape Club
Hi there,
Thank you for leaving us a review.
We're so glad your order arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched efficiently.
We look forward to assisting you again in the future.
All the best,
Joseph
This was the only place I could find my…
This was the only place I could find my vape oil, glad to have found them, they sent my order 24 hour tracked, will definitely be using them again, also their prices are very acceptable, great service to
31 August 2026
Reply from Vape Club
Hi Shane,
Thank you for taking time out of your day to leave us a review.
We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!
Thank you so much for letting us know how we're doing, it's genuinely appreciated!
All the best,
Joseph
Everything Good Here
I've ordered many times from this shop. They always get the order right, and the order always arrives the next day.
They have a wide range of everything. I bought a vape from them, must be about 10 years ago - still going strong.
I get all my vape and kit from them. And prices are reasonable. And there's some loyalty scheme that occasionally adds up to a little discount on an order.
17 November 2025
Reply from Vape Club
Hi Chas,
I'm thrilled you enjoyed the service you received, thank you for your feedback!
Our lives are made easy by having awesome customers like yourself. I'm glad we could be of assistance and as always we shall strive to continue to offer the best service possible.
If we can ever be of any assistance, you know where to find us!
Many thanks,
Joseph
Excellent quality and value for money…
Excellent quality and value for money vapes and etc. Customer service is exceptional and problems resolved very quickly. Would definitely recommend to anyone.
5 September 2026
Unprompted review
Reply from Vape Club
Hi Debbie,
Thank you so much for leaving us a review!
We're thrilled you were happy with the service you have received and look forward to you visiting again in the future! Thank you for the recommendation to others!
If we can ever be of any assistance, you know where to find us!
Many thanks,
Joseph
I like to phone in my order and have…
I like to phone in my order and have always received excellent service from the customer service team. I have never been let down with the next day delivery. Would highly recommend this company.
29 August 2026
Reply from Vape Club
Hi Alison,
Thank you very much for leaving a review for us.
VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.
Happy vaping! And if you should require any further assistance please do get in touch.
Kind regards,
Joseph
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