V-move Removals + Storage Reviews 

235
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the reliable and professional service provided. Customers frequently mention that the moving crews are punctual, highly efficient, and extremely careful with their personal belongings throughout the entire process. People also deeply appreciate the friendly and accommodating attitude of the staff, who consistently work hard to make relocations smooth and stress-free. Some reviewers were not happy with occasional service shortcomings, noting that a few items were unfortunately scratched or broken during transport. A few other people also felt that certain moves took noticeably longer than expected or involved higher pricing than anticipated.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient, friendly, and punctual workers who... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers report reasonable costs, fair... See more

Value for money

Clients share satisfaction on value for money, highlighting efficient and punctual service with accurate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is reliable service that works around the clock. Very efficient, no surprises. We've used for 3 moves in past 5 years and there is always a good thorough and thoughtful crew on the job. Our move... See more

Rated 5 out of 5 stars

The 2 guys,, I think there name are Gus and Guillermo were fantastic! I will definitely ask for them when i next move. they went about their business in such a professional way, not wasting any time... See more

Rated 5 out of 5 stars

Highly efficient, thoughtful and personable removalists that went out of their way to be helpful. No damage to anything. This is my second Vmove...well organised, turn up on time, seriously couldn't b... See more

Rated 5 out of 5 stars

Every part of the process with VMove was excellent and easy. I really like the email and SMS confirmations every step of the way. They were able to provide cleaning services and the removalists on the... See more


Company details

  1. #2 of 2 best companies in Transportation Service

Written by the company

We are a Sydney home and office removals business that offers quality service for your local, regional, commercial and interstate moves. We are based in Sydney’s Inner West and are located in the Summer Hill/Dulwich Hill area. Our clients range from Sydney CBD and North Sydney offices, travel agencies, colleges to families moving house and students vacating units. Our removalists are hardworking, trained professionals who will treat your belongings with the utmost care. They will not stop until the move has ended! We have built a strong customer base with repeat clients whose needs we have come to know well and we would love you to join our happy customers too.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

235 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(235)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible service

Terrible service – I would not recommend this company.

The movers had a very poor attitude from the moment they arrived. It genuinely felt as though they didn’t want to be there or do the job. They worked extremely slowly, which made what should have been a straightforward move take much longer than necessary.

When I called the office to ask if someone could speak with the team and encourage them to work more efficiently, the manager was even worse. They were rude, dismissive, and completely unprofessional, with zero regard for customer service.

To make matters worse, they failed to move all of my belongings, despite being clearly shown and told exactly what needed to be taken.

Overall, this was a very frustrating experience. I would not use this company again and would not recommend them to anyone.

9 July 2026
Rated 5 out of 5 stars

It is reliable service that works…

It is reliable service that works around the clock. Very efficient, no surprises. We've used for 3 moves in past 5 years and there is always a good thorough and thoughtful crew on the job. Our moves have also had challenging ingress/egress situations which were handled very well. Highly recommend this company.

6 July 2026
Rated 5 out of 5 stars

Excellent experience

Excellent experience! The movers were fast, careful, and very efficient. The price was reasonable with no surprises, and they made the whole moving process easy and stress-free. I would definitely use them again.

18 June 2026
Rated 5 out of 5 stars

Good movers

This is the second time we have used Vmove. Prompt, efficient. Movers were very quick helpful and polite.
Easy to book service too.
Would recommend highly.

9 June 2026
Rated 5 out of 5 stars

wonderful experience.

The 2 guys,, I think there name are Gus and Guillermo were fantastic! I will definitely ask for them when i next move. they went about their business in such a professional way, not wasting any time 'chatting' with each other.

26 May 2026
Rated 5 out of 5 stars

Five Stars from Tough Grader

My family and I have used V-move numerous times through the years and have found all aspects of V-Move's service, start to finish, worthy of the five stars and very good value. This is priceless when considering how stressful moving can be. The ultimate compliment is the number of times I have recommended V-move and received five-star feedback.

12 May 2026
Rated 5 out of 5 stars

5STARS; Efficient & Thorough

5STARS! the team were incredible - efficient, thorough, kind & worked so well to move our home. They were done in 5hrs which is so so much quicker than expected. They had helpful tips along the way too (eg airing fridge/ matress wrapping). Have already recommended to 3+ people today alone!

30 April 2026
Rated 5 out of 5 stars

Very happy with the move

Very happy with the move the guys were helpful and friendly. When problems occurred it was sorted out in a professional friendly manner. The job went over time due the many stairs and tight turns. They stuck to the quote and did not try to get extra.

13 May 2026

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