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UNIMIG Reviews 

88
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service and incredibly helpful staff who always provide prompt, friendly, and professional guidance. People also love the reliable, powerful products that make various welding tasks exceptionally smooth and efficient for everyone. Reviewers note that technical support handles inquiries quickly and resolves machine issues without unnecessary hassle. Some reviewers were not happy with minor design elements, mentioning limited settings, missing accessories, or basic component details. A few consumers also noted that certain features could be improved or that occasional follow-ups took a bit longer. Despite these specific drawbacks, users generally find the equipment dependable for everyday workshop projects and professional trades.

What people talk about most

Product

People report positive experiences with product, highlighting the amazing quality, light design, and reliable... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as extremely pleasant and... See more

Service

Customers consistently note positive experiences with service, highlighting fast response times,... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable. Reviewers frequently highlight... See more

User experience

Clients share positive opinions on user experience, highlighting how easy the equipment is to set up and use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have to give a huge shoutout to Lucas at Unimig. The customer support is absolutely unreal. I don't think I've come across better customer support from any other business out there. I don't know abo... See more

Company replied

Rated 5 out of 5 stars

I recently purchased the ENVY 250 from UNIMIG to complete my work in the trades. (I am a welder specialising in staircase hand rails for large construction contracts) From the first point of cont... See more

Company replied

Rated 5 out of 5 stars

Great products, just ran their AC TIG smart set program and you can tell it's well made. Although I have yet to put it through it's paces on the field I appreciate the tough plastic handle roll cage a... See more

Company replied

Rated 5 out of 5 stars

Great, honest, hard-working staff. Jim and Anthony were the absolute standouts for me. Jim's knowledge and ability to explain the issue and the cause and Anthony's clear communication and care for cus... See more

Company replied


Company details

  1. #1 of 2 best companies in Tool Manufacturer

Written by the company

We build welding and cutting products that outperform the competition. Disrupt the industry with us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(88)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service

Sarah was a pleasure to deal with and a great help

26 August 2026
UNIMIG logo

Reply from UNIMIG

Thanks so much for the great feedback. We’re glad Sarah was able to help and make the experience an easy one. We’ll be sure to pass this on to her.

Best Regards,
Unimig

Rated 5 out of 5 stars

Sarah Mazlin was the person who…

Sarah Mazlin was the person who responded to my inquiry .She actually took notice of my request and even though the machine was discontinued 10 years ago she managed to find information that enabled me to repair the machine
Thanks Again
Sarah

28 August 2026
UNIMIG logo

Reply from UNIMIG

Thanks for taking the time to leave a review, Mark. We’ll make sure she sees your feedback.

Best Regards,
Unimig

Rated 5 out of 5 stars

Quality products for the price

Amazing quality products for the price. Australian designed for Australian conditions!

18 August 2026
UNIMIG logo

Reply from UNIMIG

Thanks for the great review. We really appreciate the support and are glad you’re happy with the quality and value of our products.

Best Regards,
Unimig

Rated 5 out of 5 stars

Thank you for your prompt assistance…

Thank you for your prompt assistance with my minor problem

17 August 2026
UNIMIG logo

Reply from UNIMIG

Thanks for the great feedback. We’re glad we could assist quickly and get your problem sorted. We really appreciate you taking the time to leave a review.


Best Regards,
Unimig

Rated 5 out of 5 stars

10/10. The Best Service I Have Ever Recieved

Great, honest, hard-working staff. Jim and Anthony were the absolute standouts for me. Jim's knowledge and ability to explain the issue and the cause and Anthony's clear communication and care for customer satisfaction and service were second to none. I look forward to continuing work with Unimig and the amazing tools that they provide!

11 August 2026
Unprompted review
UNIMIG logo

Reply from UNIMIG

Thanks so much, Cade. Really appreciate the feedback and I’ll make sure Jim and Anthony see this. Great to hear they were able to get everything sorted and provide the level of service we aim for.

Best Regards,
Unimig

Rated 5 out of 5 stars

It was a pleasure to work with Sarah to…

It was a pleasure to work with Sarah to get my problem sorted with the part for my unimig 135 viper , it’s great to see we still have wonderful people in our world 👍

5 August 2026
Unprompted review
UNIMIG logo

Reply from UNIMIG

Thank you so much for the wonderful feedback. We’re glad Sarah was able to help get the part sorted for your VIPER 135. We really appreciate your support.

Best Regards,
Unimig

Rated 5 out of 5 stars

I have to give a huge shoutout to Lucas…

I have to give a huge shoutout to Lucas at Unimig. The customer support is absolutely unreal. I don't think I've come across better customer support from any other business out there. I don't know about you all, but I'll be coming back to Unimig again and again, not just for their quality machines, but their support is just top notch every time

4 August 2026
Unprompted review
UNIMIG logo

Reply from UNIMIG

Thanks mate, really appreciate the feedback. We’ll make sure Lucas sees this. Great support is a massive part of what we do, so it’s good to hear he looked after you.

Best Regards,
Unimig

Rated 5 out of 5 stars

Envy 230 AC/DC TIG & Mig welder…

The Envy 230 AC/DC TIG & Mig welder with the Bluetooth foot pedal, is working well and the warranty with the extension is up and running.
We use Trade Tools a lot but they don't seem to carry enough of the consumables items. The Welder only came with one MIG tip. We have asked Trade Tools for the Mig Starter Kit but no response. We are on the west side of Brisbane. Where else should we be looking? We would also like a few of the manuals for this welder.

15 July 2026
UNIMIG logo

Reply from UNIMIG

Hi Rob,

Thanks for the review, great to hear you’re enjoying the ENVY 230 AC/DC.

Sorry you haven’t received a response regarding the MIG Starter Kit. Please contact our team directly and we’ll help with the correct consumables and point you toward your closest stockist on Brisbane’s west side. The full machine manual is also available on our website.

Best Regards,
Unimig

Rated 5 out of 5 stars

so far very impressed with my Viper 165…

so far very impressed with my Viper 165 , test welds on scrap seem very good using stick,Mig,Tig.
Stainless mig looks good.

23 July 2026
UNIMIG logo

Reply from UNIMIG

Thanks for the great feedback, Peter! It’s great to hear you’re impressed with the VIPER 165! We hope you continue to enjoy using it.

Best Regards,
Unimig

Rated 5 out of 5 stars

I recently purchased the ENVY 250

I recently purchased the ENVY 250 from UNIMIG to complete my work in the trades. (I am a welder specialising in staircase hand rails for large construction contracts)
From the first point of contact via emails I've had nothing but an extremely pleasant experience. There was some general questions I needed answered before I decided on what machine was best for me, and honestly, thats exactly what I got.
Staff were friendly and accommodating to my needs and worries and helped guide me on everything I wanted to know.
10/10, would recommend both their products and services to anyone else.
Thank you again UNIMIG

15 July 2026
Unprompted review
UNIMIG logo

Reply from UNIMIG

Thanks for the detailed review. Great to hear our team helped you choose the right machine and made the process easy. We really appreciate the recommendation and hope the ENVY 250 serves you well for many years.

Best Regards,
Unimig

Rated 5 out of 5 stars

Had a question in regards to a spool …

Had a question in regards to a spool connection and they solved it great service

22 July 2026
UNIMIG logo

Reply from UNIMIG

Thanks for the great review, Simon! We’re glad we could help with your spool connection question and get everything sorted quickly.

Best Regards,
Unimig

Rated 5 out of 5 stars

Very prompt response

Very prompt response
Great communication

20 July 2026
UNIMIG logo

Reply from UNIMIG

Thanks for the great review, Mark! We’re glad you received a prompt response and clear communication from our team.

Best Regards,
Unimig

Rated 5 out of 5 stars

Great to deal with

Sarah was great to deal with, had a part sent out straight away. Her communication and customer service was amazing

6 July 2026
UNIMIG logo

Reply from UNIMIG

Thanks so much for the great review, Paul. We’re really glad Sarah was able to help quickly and get the part sent out straight away. We’ll pass this on to her.

Best Regards,
Unimig

Rated 5 out of 5 stars
UNIMIG logo

Reply from UNIMIG

Hi Henry,

Thank you for the 5 star review. We’re glad to hear you found our service prompt and friendly, we really appreciate your feedback.

Best Regards,
Unimig

Rated 5 out of 5 stars

Unimig Envy Multi 250

My experience was met with the utmost professionalism that I honestly thought was a thing of the distant past. Prompt answering to my querie, then followed up with instructions. Even when I couldn't get my head around the issue. I was asked for my phone number and a technician will call me. I thought oh well, but within 15-20 minutes the phone rang and a quick walk through the problem and it was solved by a very friendly and patient voice on the other end. I am extremely happy with the customer support and service i have received. Thank you Unimig.

1 July 2026
Unprompted review
UNIMIG logo

Reply from UNIMIG

Hi Paul,

Thank you for taking the time to leave such a great review. We’re really glad our team was able to help quickly and talk you through the issue. It’s great to hear everything was resolved and that you had a positive experience with our support team.

Best Regards,
Unimig

Rated 5 out of 5 stars

When i contacted Petros

When i contacted Petros, he was very helpful and communicative. His help and guidance was both helpful and respectful. His response was quick and much appreciated.

24 June 2026
UNIMIG logo

Reply from UNIMIG

Thank you for your kind review, Monica.

We’re glad to hear Petros was helpful. We’ll be sure to pass your feedback on to him.

Best Regards,
Unimig

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