Tiramisu Cake UK Reviews 

86
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious taste and exceptional quality of the desserts, noting that the protective packaging keeps everything perfectly chilled and fresh upon arrival. Many people also highlight the exceptionally helpful staff and smooth, timely delivery services for memorable celebrations like weddings and birthdays. However, some people mentioned issues with the delivery process, noting that packages occasionally arrived late, slightly damaged around the edges, or faced unexpected transport delays. A few reviewers were quite frustrated when deliveries ultimately failed or appointments could not be fulfilled as initially promised by the courier.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that the dessert is consistently creamy,... See more

Quality

Consumers find quality to be exceptional, expressing immense satisfaction with the delicious taste and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages frequently arrive on time... See more

Order

Users describe satisfaction with their order experiences, often placing them for weddings, birthdays, and... See more

Staff

Customers had positive experiences with staff, highlighting that team members are genuinely lovely, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The tiramisu tasted great, we ordered originally as it had no alcohol. However, the actual taste once we received the product was nothing short of top! The price is incredibly fair. The pick up went... See more

Rated 5 out of 5 stars

Delivered promptly and tasted delicious! The team were also very accommodating with all our questions so we were even able to stencil our own pic on the cake which made for great fanfare at the event!... See more

Rated 5 out of 5 stars

I ordered one original and one Pistachio to be sent to my tiramisu loving best friend for her birthday and she absolutely LOVED them and has said how delicious they were!! Even her husband who is not... See more

Rated 5 out of 5 stars

I ordered a semi large tray for 17-20 people for my wife’s 30th birthday. Everyone enjoyed the tiramisu. It was such good flavour. The tiramisu came very well packaged. Tin packaging with ic... See more


Company details

  1. Dessert Shop
  2. Online Food Ordering Service

Written by the company

TiramisuCakeUK is a Great Taste Award–winning dessert brand, redefining tiramisu in the UK through precision, craftsmanship, and a refined alcohol-free recipe. Each tiramisu is prepared fresh to order using carefully sourced ingredients — rich mascarpone, fresh British cream, real eggs, and freshly brewed coffee — delivering a clean, balanced flavour with no shortcuts. Our desserts are presented in elegant, reusable tins and crafted to create a luxurious experience, whether for gifting, celebrations, or personal indulgence. UK Delivery
 We deliver chilled across the UK using trusted courier partners. Every order is carefully packaged to maintain quality during transit. Our products are made fresh and remain best enjoyed within their chilled shelf life upon delivery. Weddings & Events
For weddings, events, and time-sensitive occasions, we provide dedicated hand delivery. This ensures maximum freshness, controlled handling, and precise timing — the standard required for once-in-a-lifetime moments. At TiramisuCakeUK, we don’t just deliver dessert — we deliver a complete, award-recognised experience from preparation to arrival. Trusted by a growing community of customers across the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

86 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(86)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yummy

Arrived really well packaged. The tiramisu was 10/10 and beautifully presented in a tin. I bought as an alternative to a traditional birthday cake. It was such a lovely treat and went down really well! Would definitely recommend! 🤎

2 September 2026
Rated 5 out of 5 stars

Amazing tiramisu for wedding

I ordered a large tray of tiramisu plus 25 tiramisu glasses for our wedding. All our guests loved the taste. The owner was very responsive to our messages and requests, including letting us do the cocoa dusting ourselves to make the cake-cutting session more interesting. The cakes were delivered successfully in great condition. Many thanks to Tiramisu Cake UK.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Delicious Tiramisu for our wedding

Delicious Tiramisu for our wedding! We ordered a large tray and then 8 smaller ones for guests to enjoy. Lots of compliments from guests about how delicious it was! Stayed fresh overnight for our wedding in the morning. Thanks so much :)

20 August 2026
Unprompted review
Rated 5 out of 5 stars

The cake was delicious it arrived on…

The cake was delicious it arrived on time and
We all enjoyed it. Delicious and would definitely order from this company excellent
10/10.

11 August 2026
Unprompted review
Tiramisu Cake UK logo

Reply from Tiramisu Cake UK

Thank you so much, Ilinka! 🤍 We’re so happy to hear that you loved the tiramisu and that everything arrived perfectly on time.

It means a lot to us, and we can’t wait to make another one for you! ☕️🤎

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect! Communication was great, delivery was smooth and tiramisu was delicious!

The frosting was slightly smudged by the time it arrived to us, but I’m unsure when this happened

15 August 2026
Unprompted review
Tiramisu Cake UK logo

Reply from Tiramisu Cake UK

Thank you so much, Amy! 🤍 We’re delighted to hear that you loved the tiramisu and that everything went smoothly.

Thank you as well for mentioning the slight smudge — we really appreciate the feedback and will take extra care with this going forward.

It was a pleasure being part of your celebration! 🤎

Rated 1 out of 5 stars

I booked a cake for my wedding a month…

I booked a cake for my wedding a month in advance, and the company was messaging me on the day of my wedding chasing me for the payment for the delivery. I have highlighted to them that it's my wedding day, and they were still sending me the link to complete the payment. Truly disappointing.

15 August 2026
Unprompted review
Tiramisu Cake UK logo

Reply from Tiramisu Cake UK

Hi Lizzy,

We’re sorry to hear that you were disappointed, but we feel it’s important to clarify the circumstances surrounding your order.

Your order was placed and confirmed as Collection, with no delivery service selected or delivery charge paid at checkout. Although a delivery address and requested date appeared within the order details, the fulfilment method selected at checkout was Collection.

As part of our normal process for collection orders, we contact customers to confirm approximately what time they intend to collect, so that their order can be prepared and ready for them. It was during this communication that it became clear you were expecting the order to be delivered rather than collected.

Once you confirmed that you required delivery, we could have simply followed the original booking and asked for the order to be collected. However, knowing it was your wedding day and understanding the inconvenience this would cause, we instead rearranged our schedule and accommodated a same-day hand delivery at very short notice.

The payment link sent afterwards was solely to arrange this additional delivery service. It was not an outstanding payment on your original order.

We fully appreciate how important and busy a wedding day is, which is precisely why we made the additional arrangements to ensure your order reached you rather than leaving you to organise an unexpected collection.

We hope this clarification provides the full context of what took place.

TiramisuCakeUK

Rated 5 out of 5 stars

Fantastic Tiramisu Tray for Wedding

Communication was great via email with Nada, we prebooked a wedding tiramisu tray to be delivered outside of London. It arrived on the day and it stayed perfect in the fridge till it came out in the evening. It tasted amazing, everyone finished it.

31 July 2026
Unprompted review
Tiramisu Cake UK logo

Reply from Tiramisu Cake UK

Thank you so much, James & Kassandra! 🤍 It was an absolute pleasure being part of your wedding day.

We’re so happy the tiramisu arrived perfectly and, most importantly, that everyone loved it and finished it! 🥰

Wishing you both a lifetime of happiness together! 🤎

Rated 5 out of 5 stars

I purchased this Tiramisu ALHAMDULILAH

I purchased this Tiramisu ALHAMDULILAH, intending to gift my family. My cousin who is fond of tiramisu, highly praised the tiramisu and enjoyed it. The company and in particularly, Hakim ALHAMDULILAH was helpful and courteous. Thank you.

3 August 2026
Rated 5 out of 5 stars

Great experience and creative cake.

Great cake. We had so many people comment on how amazing it looked and what a great idea it was.

And in terms of taste I personally had about 4 servings so that tells you all you need to know.

31 July 2026
Tiramisu Cake UK logo

Reply from Tiramisu Cake UK

Thank you so much, Mike! 🤍 Four servings might be our favourite compliment yet! 😂

We’re so happy the tiramisu was such a hit with you and your guests, both in looks and taste. It was a pleasure being part of your celebration, and thank you for choosing us! 🤎

Rated 5 out of 5 stars

in addition to the tiramisu being…

in addition to the tiramisu being absolutely delicious, i also want to point out the team’s generosity - there was a delivery snafu on the day i was meant to receive my tiramisu, and the team replaced and hand delivered it for free to the location of my celebrations, acting quickly and staying in touch throughout. thank you for the tiramisu and for saving the day!

14 July 2026
Unprompted review
Tiramisu Cake UK logo

Reply from Tiramisu Cake UK

Thank you so much, Medha! 🤍 This truly means a lot to us.

Things don’t always go perfectly, but making sure our customers are looked after is incredibly important to us. We’re so glad we could put things right quickly and make sure the tiramisu reached your celebration — and even happier that you loved it!

Thank you for trusting us and for such a lovely review. 🤎

Rated 5 out of 5 stars

5 Stars

5 Stars – Absolutely Outstanding!

We ordered our wedding reception cake from Tiramisu Cake UK, and it exceeded all of our expectations. The cake looked absolutely stunning and tasted just as incredible. Our guests couldn't stop complimenting both the design and the flavour—it was one of the highlights of our reception.

A special thank you to Nada, who was fantastic throughout the whole process. Communication was excellent, everything was handled professionally, and the whole experience was smooth from start to finish. The care and attention to detail that went into creating our cake was truly exceptional.

We couldn't have asked for a better experience and will definitely be using Tiramisu Cake UK again for future celebrations. I wouldn't hesitate to recommend them to anyone looking for a beautiful, high-quality cake and outstanding customer service.

Thank you again, Nada and the team!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience! I made an order for my wedding and unsure on how to store such a large batch I emailed them for support. They responded really fast and let me know they could deliver on the day. Everyone at my wedding loved it and kept going for seconds! Everyone was able to get a big portion whilst still having some left over

20 June 2026
Unprompted review

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