Tickets.lt Reviews 

Reply from Tickets.lt

Aug 25, 2026

Dear Rasa K,

Thank you very much for sharing your positive experience!

We are delighted to hear that you found a better fare through our service and that your ticket was issued within just 20 minutes. Providing competitive prices together with a fast and convenient booking experience is very important to us.

We truly appreciate your trust and hope to assist you again with your future travels.

Reply from Tickets.lt

Aug 24, 2026

Dear Aurimas Trainys,

We are truly sorry for the inconvenience and that this situation has left you with such a negative impression of our service. We understand how important it is to receive your money back after an airline cancels a flight, especially when the alternative travel option does not suit you.

In cases like this, we are required to submit the refund request to the airline for authorization. After that, we must wait for the airline’s approval and the corresponding financial settlement before we are able to return the funds to your original payment method. Unfortunately, because this process depends on the airline, it may take longer than we or our customers would like.

At this stage, we have forwarded your case to the responsible department for detailed monitoring. Please be assured that we are following it closely and will contact you as soon as we receive any update regarding the authorization or refund.

We sincerely appreciate your patience and kindly ask you to allow us a little more time to complete this process.

Reply from Tickets.lt

Aug 24, 2026

Dear Nojus K.,

We are sorry that this situation caused inconvenience and confusion.

We would like to clarify that your flight was operated as a charter flight. For this type of flight, online check-in through the airline’s website may not be available. In such cases, check-in is completed directly at the airport.

We have already sent you a more detailed explanation by email regarding your booking and the check-in procedure.

We hope that the clarification provided helps explain the situation. If everything with your flight was ultimately completed successfully, we would appreciate it if you could consider updating your review and rating to reflect the final outcome.

Reply from Tickets.lt

Aug 21, 2026

Dear Konstantin,

We are sorry to hear that you had a negative experience with our company. We would appreciate it if you could share more details about your experience and let us know what specifically influenced your rating.

Your feedback will help us better understand the situation and allow us to try to resolve it or provide you with a clear explanation.

Reply from Tickets.lt

Aug 11, 2026

Dear Paulius Zukauskas,

We are sorry that the final price caused confusion and left you with a negative impression.

The amount initially displayed during the search and booking process may correspond to specific payment conditions available for that offer. At the final payment stage, once a particular payment method is selected, the system recalculates the total according to the processing conditions applicable to that method.

This is why the final amount may differ when using Maestro, Visa, Mastercard, Apple Pay or another available payment option. The applicable total is displayed before the payment is confirmed, allowing the customer to review the final amount before completing the purchase.

We understand that a difference of €226 is significant and that seeing it only at the payment stage can be frustrating. We regret that the pricing structure was not clear enough from your perspective and appreciate your feedback.

Reply from Tickets.lt

Aug 11, 2026

Dear Dalius Palubinskas,

We are sorry that this situation caused you frustration.

We have reviewed the booking and would like to clarify that the travel dates were selected during the booking process, and the tickets were issued for the exact dates confirmed at the time of purchase.

If a passenger later requests a date change, the cost is calculated according to the airline’s fare rules. It may include the airline’s change penalty as well as the difference between the original fare and the price available for the new travel date. These amounts are determined by the airline and can sometimes be higher than the original ticket price, particularly when the new fare is significantly more expensive.

We understand that such a difference can be disappointing, but unfortunately these charges are not set by our agency.

Reply from Tickets.lt

Jul 29, 2026

Dear Kirill Voloshin,

Unfortunately, based on the information provided in your review, we were unable to identify your booking and verify the details of your case.

Could you please send us your booking reference or the email address used for the reservation? Once we receive this information, we will carefully review your case and provide you with a detailed explanation.

Reply from Tickets.lt

Jul 15, 2026

Dear Sigita,

Thank you very much for your kind feedback! We are delighted to know that Andriiana López was helpful and provided you with a positive experience. Your words mean a lot to our team, and we will be happy to share them with her.

We hope to welcome you again in the future!

Reply from Tickets.lt

Jul 13, 2026

Dear Gabriele,

We are truly sorry to hear about your experience and understand how frustrating and disappointing this situation must have been.

We would like to carefully review what happened with your booking. Please provide us with your booking number so we can investigate the case and assist you further.

Reply from Tickets.lt

Jul 7, 2026

Dear Mohamed Mousa,

Thank you for your kind feedback.

We are glad to hear that Khrystyna was able to assist you and provide a quick response via email. We truly appreciate you taking the time to share your experience.

Your feedback is very important to us.

Reply from Tickets.lt

Jul 6, 2026

Dear Vilezi,

We would like to review your case in detail and check what happened with the auto check-in service and boarding pass instructions. Please send us your booking number, the phone number used during the booking process, and the email address linked to your order.

This will allow us to identify your booking, investigate the situation, and provide you with a proper explanation.

Reply from Tickets.lt

Jun 29, 2026

Dear Artiom Jermakov,

Thank you for taking the time to share your feedback.

To help us identify your booking and investigate the situation thoroughly, could you please provide the phone number used during the booking, and the email address?

Once we receive this information, we will carefully review all the details of your case and provide you with a full explanation. If there is anything we can do to assist or resolve the situation, we will be happy to do so.

We look forward to your reply and hope to have the opportunity to restore your confidence in our service.

Reply from Tickets.lt

Jun 25, 2026

Dear Ugne Remeikyte,

To allow us to investigate this matter and clarify the nature of the WhatsApp messages you received, please kindly provide your booking number, the phone number used during the booking process, and the email address associated with your reservation.

This information will help us identify your booking, review all the details of your case, and provide you with a comprehensive explanation.

We appreciate your cooperation and look forward to your reply.

Reply from Tickets.lt

Jun 25, 2026

Dear Sofiya,

In order for us to review your case thoroughly and provide you with a detailed explanation, please kindly provide your booking number, the phone number used during the booking process, and the email address associated with your reservation.

This information will allow us to identify your booking, investigate all the details of your case, and explain the circumstances surrounding the additional charge.

We appreciate your feedback and look forward to your reply.

Reply from Tickets.lt

Jun 11, 2026

Dear Mažvydas,

We are happy to hear that everything went smoothly and that you had a positive experience with our service. Providing a simple and hassle-free booking experience is always our goal.

We truly appreciate your trust and look forward to assisting you with your future travel plans.

Reply from Tickets.lt

May 25, 2026

Dear Domantė Purtokaitė,

Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations.

We have carefully reviewed your booking and the information provided in your review. Our payment system may apply different promotional conditions depending on the selected payment method and the offers available at the time of purchase, which can affect the final amount displayed during the booking process.

Nevertheless, after an additional review of your case, we have decided to refund the difference in question to your original method of payment. Please note that the refund may take several business days to appear in your account, depending on your bank’s processing times.

We sincerely appreciate your feedback and the opportunity to resolve this matter. If you feel that your concern has now been addressed, we would be very grateful if you could consider updating your review and rating.

Reply from Tickets.lt

Updated May 18, 2026

Dear John Kaif,

We are truly sorry to hear that your experience with our service left you with such a negative impression.

We would genuinely like the opportunity to investigate your case in detail and provide you with a proper explanation regarding the Flexible Ticket service and the refund request you mentioned.

In order for us to identify your booking and carefully review all communication and case details, we kindly ask you to provide:

your booking number;
the phone number used during the booking process;
and the email address associated with the reservation.

As soon as we receive this information, we will thoroughly investigate the situation and get back to you with detailed clarification regarding your case.

We look forward to your reply so that we can assist you further.

UPD 18/05

Dear John Kaif,

Thank you for providing your identification details.

We have already forwarded your urgent request to the relevant department to process your refund request.

Please expect updates and additional information as soon as possible.

Reply from Tickets.lt

May 14, 2026

Dear Dovydas Gelmanas,

First of all, we would like to sincerely apologize for the stress, frustration, and inconvenience this situation has caused you. We completely understand how important this trip was for you and how disappointing and exhausting this experience must have been, especially considering the limited timeframe provided by the airline for the available options.

We have carefully reviewed the information regarding your booking and would like to inform you that the refund process has already been successfully completed in our system.

Please kindly note that, depending on the bank or payment provider, the final processing of the transaction and the actual crediting of the funds may sometimes take several additional business days. In order to assist you further, we have also sent you the refund transaction reference number by email, which you may use to verify the current refund status directly with your bank.

We sincerely regret the negative impression created during the handling of your case and apologize for all the inconvenience and uncertainty you experienced throughout the process. At the same time, we truly appreciate your patience and the time you took to share your feedback with us.

Once the funds are successfully received in your account, we would also be very grateful if you could consider updating your review and rating regarding your experience with us. This would mean a lot to our team.

Reply from Tickets.lt

May 5, 2026

Dear Tautvydas Turskis,

Thank you very much for taking the time to share such a detailed review of your experience. We truly appreciate your feedback, as it helps us better understand where we can improve and how we can serve our customers more effectively.

First of all, we would like to sincerely apologize that your experience with our service did not meet your expectations. We genuinely understand how stressful and frustrating such a situation can be, especially when it concerns important travel plans. Please be assured that your case is very important to us.

We have carefully reviewed all the details related to your booking and can see the full history of the situation. We are truly sorry that the process caused you delays, uncertainty, and inconvenience. Unfortunately, due to the current global situation, including external events affecting air travel, flight cancellations have become more frequent, and in some cases even alternative options may also be impacted or cancelled.

We can see that several alternative options were offered to you, and our team was actively working on arranging them. However, as a travel agency, we are required to follow specific procedures and coordinate with airline systems, which involves multiple technical confirmations and approvals. While we always strive to act as quickly as possible, these processes can sometimes take longer than expected, especially in complex situations involving repeated schedule changes.

Regarding the communication, we sincerely regret that it felt unclear or lacking urgency from your perspective. This is certainly not the level of service we aim to provide, and we understand how important timely and transparent updates are, particularly when departure time is approaching.

We also note that your final request was closed while our team was still working on it, as changes were made directly with the airline. While we completely understand your decision to act quickly in such a time-sensitive situation, direct modifications can unfortunately limit our ability to continue managing the booking on your behalf within the agency system.

We deeply regret that this situation resulted in additional stress for you and affected your overall travel experience. Please know that our team was doing everything within our scope to secure suitable alternatives, and we are truly sorry that the outcome did not meet your expectations.

Your feedback is extremely valuable to us, and we will definitely take all your comments into serious consideration to improve our processes, communication, and response times in the future.

Once again, we sincerely apologize for the inconvenience caused and thank you for bringing this to our attention.

Reply from Tickets.lt

Apr 17, 2026

Dear Bronius Jazbutis,

We would like to inform you that your ticket was issued within 20 minutes, and we have not received any prior inquiries or complaints from your side regarding this booking.

To better understand your concern and properly review the situation, we would appreciate it if you could provide more detailed information about the issue you experienced. This will allow us to carefully investigate the case and identify any areas where our service may be improved.

Your feedback is very important to us, as it helps us continuously enhance the quality of our services and ensure a better experience for our customers in the future.

We look forward to your clarification.