Ticketek Australia Reviews 

Please speak a little slower.

The sound quality was unbearably poor and we had to move seats. The VIP event afterwards where we paid over $300 per person was poorly organised and the possibility of having books signed by the author was not available even though this was a selling point for the event.

What a rollercoaster of emotions he took us on. Fantastic night

Brilliant night out. Dara was superb

Sherwina got back to me quickly and resolved the matter .

WORST ticket platform I have ever had to use. App did not deduct Qantas points after choosing to pay with them, just kept looping endlessly. Declined every card I had despite having funds available, then when I paid with PayPal I just got logged out with no ticket issued but money still withdrawn from card.

COULD NOT EVEN BUY 2 TICKETS TOGETHER

We had booked 5 tickets to Melb International Jazz Festival opening night to celebrate a milestone birthday and the birthday girl then had a bereavement and needed to travel interstate. We were very grateful that Ticketek and the event organisers provided a refund. This made a very difficult time a little less challenging and was greatly appreciated.

I had a problem with over purchase add ons -received assistance with a refund. So happy with this outcome!

Mary Jo was very understanding of my situation and did everything she could to help me out.

I felt really valued and respected. Great job.

I bought two tickets to Olivia Dean at the Brisbane Entertainment Centre on 13 October 2026 for $507. Ticketek required them to be "In App Ticket Only", which it says is for security and to prevent fraud.

When I arrived, both tickets showed as already scanned. Ticketek later confirmed they were scanned two hours before I got there. I had not entered the venue, and the venue gave me a Denied Entry letter. Box office staff offered to sell me new tickets for $400.

Ticketek then confirmed the barcodes were static and that venue scanners accept screenshots, so anyone with a copy of the barcode could get in. My account has two-factor authentication, nothing was transferred, and their own audit found no unauthorised login.

Despite this, Ticketek refused a refund and suggested my account might have been compromised, without any evidence. There is no customer service phone line, and it took two weeks of emails to get a final no.

I paid $507 and didn't get in. Ticketek kept the money. The matter is now with the Office of Fair Trading.

Prompt friendly service. Clear communication. Compassionate even though rules are rules. Hardship was taken into consideration and my request was processed quickly. I’m extremely grateful given the rules. Can’t thank you enough.

I thought I had previously booked tickets for Star Wars but somehow failed to complete the process. I sent a message asking when the print-at-home tickets would be sent to me and received a reply from Victoria today saying she wasn't able to find my booking. There were still some tickets available, and I was able to buy two more tickets (not in as good a position as the ones I thought I had booked previously.) I was very impressed with her prompt reply that enabled me to buy two more tickets. The fact that she was working on a Sunday afternoon surprised me, but I am very grateful that she was.

Customer care (Victoria) was
amazing! I sent an,email as I made a mistake and did a double order when I purchased tickets as my phone froze
at the end of the transaction. I ended up double purchasing the same tickets for an event next year. I didn't expect to get the error refunded as it was my problem that it froze. However they were super understanding and refunded the error.

Thank you for being so understanding, and we can't wait to attend the event next year! Amazing customer service! thank you so much!

Wonderful customer service!

I accidentally purchased tickets using an old, inaccessible email address, with the show scheduled for the following day.

I contacted Ticketek hoping for help, and was genuinely impressed by how quickly everything was resolved!

Monisah guided me through the verification process, and Ella Mae updated my account within just a few hours.

Both were incredibly helpful, professional and efficient.

It's easy to leave reviews when things go wrong, but great service deserves recognition too!

Thank you, ladies, for saving our plans! ❤️

I really enjoyed the Tame Impala concert. I found the seats comfortable and easy to see the stage from our seats.
My group and I bought some food from inside the venue before the show and found everything to be extremely salty! It was near impossible to palete. $15 for hot chips I would expect them to be edible! We had to throw them away as they were way too salty for anybody. This wasn’t a matter of personal preference. Please create a standard for how food is sold so that the consumer receives a fair product and minimise food waste, especially for the high price.

Bought (refundable) tickets to an event that we are unable to attend due to University Exam commitments that we were not aware of at the time of booking. Refund has been rejected and we are not eligible to sell them on Ticketek Marketplace. Not happy.

Ticketek honoured not one but two expired gift vouchers, extending them for another year beyond the normal 3-year period - Thanks Ticketek!

I just wanted to say a big thank you for going out of your way to help me. Ticketek have genuinely surprised me in the nicest possible way, and I’m truly grateful for their understanding and generosity. It means a lot to me, and I really appreciate everything they have done to assist me. Special thanks to staff named Angelica, you made my day yesterday, keep up the good work!