Ordered pipe fittings and price is good, quality is good but for some reason they haven't answered the phone for two days and insist on continuing via mobile text messaging which is really really slow... See more
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See what reviewers are saying
The order process was very helpful. I have ordered a plate to cover the driveway drain cover as a cap because the existing PVC one broke and is not handling car movement. The items are self-ex... See more
Bought two of these 1.5" fire pumps around 6 years ago. Good pumps - one starts first pull every time. The new pump has just arrived and has some improvements in styling, cage design & paint fini... See more
Company replied
The cart hadn't updated some changes to quantities I had made and it just took a simple phone call to rectify and was still sent that day. Even though it was my fault for not checking the staff member... See more
Company details
- Irrigation Equipment Supplier
- also in
- Generator Shop
- Hose Supplier
- Plumbing Supply Store
- Water Pump Supplier
Written by the company
At Thornado, we believe supplying the right product is only the beginning. Our purpose is to make business easier for our customers by delivering reliable products, practical solutions, expert advice, and dependable service, all backed by a commitment to building relationships that last. We understand that every purchase is built on trust. When customers choose Thornado, they are relying on us not only for quality products but also for the support, knowledge, and service that help keep their operations running smoothly. Whether it’s industrial hoses, pumps, fittings, fluid transfer equipment, or technical guidance, our goal remains the same: helping our customers get the job done safely, efficiently, and with confidence. As industries evolve and operational demands grow, we remain committed to being a responsive and reliable partner, providing solutions that create real value and support long-term success. OUR VISION A trusted partner for industrial solutions. To be the most trusted partner in industrial solutions, empowering businesses through reliable products, expert support, and lasting partnerships. OUR MISSION Solutions that help businesses move forward. To deliver dependable products, practical solutions, and exceptional service that help our customers operate with confidence and achieve sustainable success.
Contact info
4/27 Williamson Road, 2565, Ingleburn, Australia
- 0296008883
- sales@thornado.com.au
- thornado.com.au
4.6
Excellent
418 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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OK range, quality and price but very slow communication
Ordered pipe fittings and price is good, quality is good but for some reason they haven't answered the phone for two days and insist on continuing via mobile text messaging which is really really slow. Response time typically 20 minutes.
3 February 2026
Unprompted review
Fittings purchased from eBay store
Brand-name product supplied at a very competitive price. Delivered promptly with timely advice regarding shipment
4 January 2026
Unprompted review
Reply from THORNADO
We suspect that the split is the result of an operational error. When the first failure occurred, we did not discover how you operate the pump, and we assume it is a manufacturing issue. We sent you a replacement pump unit, and the same issue occurred again.
Later, we discovered that you closed all of the outlet valves and started the engine, then opened them after 30 seconds, causing the pump casing to shatter. Not only did the pump casing crack, but the impellers were also bent. Such high pressure can only cause this. If this is a manufacturing flaw, you will see a crack line or pump leaking when you prime the pump.
Furthermore, it is quite unusual for 2 units showing the same issue when operated by the same person.
Great to deal with and fast dispatch.
20 October 2024
Quick and cheep same brand as rural…
Quick and cheep same brand as rural shop but 3rd of price
27 October 2024
Good price and arrived on time
16 October 2024
Lightning fast dispatch and delivery
Lightning fast dispatch and delivery. Great communication via email. Pleased all round.
17 October 2024
Fast post good Quality items will buy…
Fast post good Quality items will buy from you again
17 October 2024
Happy customer.
Good range of parts and competitively priced, good online service and reasonable delivery time.
16 October 2024
I Will be a return customer
Prompt and precise service. Very good to deal with, thank you.
8 October 2024
Good price ,great service
14 October 2024
Still waiting for delivery
8 October 2024
Very easy to order from and can speak…
Very easy to order from and can speak to people who understand your requirments
26 September 2024
Thornado had exactly the part I needed…
Thornado had exactly the part I needed at the best available price.
Our customer is very happy.
25 September 2024
Helpful
Thornado, was very helpful and on the ball with a problem. They kept me updated.
Thanks Thornado.
16 September 2024
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