Got a good deal on a pair of trainers from The Sprts Edit, but delivery was slow as Evri lost them which was frustrating. Sofia from customer services was very responsive and arranged a replacement or... See more
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****Edit **** Customer services have reimbursed my delivery charge. I ordered the trainers again and am awaiting their arrival 🙏 Ordered for the first time this week. Waited on my new trainers to... See more
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Fantastic help & replacement items arranged when the courier failed to deliver. I was kept up to date all along & the matter speedily resolved! All orders are normally very efficient & goods at a good... See more
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I’ve used this company a few times now and they’ve been great. Fast shipping. Yesterday I had an issue where I noticed the shipping address had gone through incorrectly on my order. It was evening an... See more
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Company details
Written by the company
At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity. Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value. *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*
Contact info
London, United Kingdom
- support@thesportsedit.com
- thesportsedit.com
3.9
Great
948 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Waiting for refund
Waiting for refund. No response from them. Impossible to get your money back from these. I’ve had to resort to requesting a chargeback which will take up to 2 months to get my money back now. Will never ever shop here again.
Response: I’ve emailed you twice with all the info you need so how about you just refund me or at least reply to one of the emails? Don’t be fooled by their response below. They’ve been appalling
29 June 2026
Unprompted review
Reply from The Sports Edit
Hi Juliet, thank you for your patience here. We have taken some time to review your return, and we can see that your return has safely been delivered back to us, 3 days after it was shipped off and a full refund has been actioned - all without any delay or issues. We are very sorry for any confusion there.
Always here to help in the meantime,
The Sports Edit Team
They take ages to process orders
Reluctantly giving 1 star as I can’t give them 0 stars.
First order, brilliant, arrived within 48 hours of pressing the Pay button.
Second order, absolute disaster! I paid on Monday and here we are on Saturday just to find out that they didn’t even process my order until I had to prompt them on the Thursday!!
I still haven’t got them.
Also I have been told replacements are ‘coming’. They haven’t processed those either.
Waste of a full week.
On top of that, they don’t reply to your replies, you have to send a brand new email for each query you have otherwise they won’t communicate with you.
Will not be buying here again. Go to a proper sports shop people, where you can walk out with your purchase in real time.
DO NOT BUY FROM HERE
27 June 2026
Unprompted review
Reply from The Sports Edit
Hi Sarz, we’re really sorry for the frustration caused. We can see our team are doing all they can to help and are actively working on this for you. For a faster resolution, please continue replying within the same email chain so we can keep everything together.
Unfortunately, the recent UK heatwave caused unexpected delays across the shipping network. We understand how disappointing this is and want to reassure you that we’re doing everything possible to resolve this as quickly as we can.
We are always here to help,
The Sports Edit Team
Evri lost my parcel - CS resolved quickly
Evri lost my parcel, reached out to customer service and Sofia was very helpful and got new order organised and sent out for me 🤍
24 June 2026
Unprompted review
Reply from The Sports Edit
Hi Lauren, thank you so much for your kind feedback, we really appreciate it.
We’re so glad to hear our team was able to help and get this resolved for you quickly.
Always here to help,
The Sports Edit Team
PARCEL NOT DELIVERED
***The EVRI driver delivered to a neighbour round the corner. I had to go to their house and get it from them The Sports Edit customer service were great, and did their best to resolve the matter***
I received an email on a Sunday to say my order was on its way. I then got an email from EVRI to say it had been delivered, which it hadn't. EVRI doesn't recognise the tracking number provided and the link from The Sports Edit '404 can't be found' I've spent a very frustrating afternoon trying to track this parcel. Nornaly EVRI take a photograph at the door when a parcel is delivered. Because the tracking number doesn't work there is no proof of delivery. Phoned EVRI, they can't help. No phone number for The Sports Edit. I filled in the online form on their website. I sincerely hope I hear from them soon
21 June 2026
Unprompted review
Reply from The Sports Edit
Hi Anna, thank you for your review, we’re very sorry for the frustration caused by your parcel being delivered to a neighbour. However, we’re glad we were able to help you locate it quickly so you could collect it without further delay. Thank you as well for your kind words regarding our team.
We hope you love your new purchase, and we’re always here if you need anything.
The Sports Edit Team
Standout Customer Service
I’ve used this company a few times now and they’ve been great. Fast shipping.
Yesterday I had an issue where I noticed the shipping address had gone through incorrectly on my order. It was evening and I dropped them an email, not expecting any response until at least today. I was wrong - they answered within minutes and sorted everything out for me. Jasmine was extremely helpful and it’s very refreshing to actually receive good customer service these days! I will be using them a lot more going forward, especially as I love ordering gym wear!
16 June 2026
Unprompted review
Reply from The Sports Edit
Hi Vicki, thank you so much for taking the time to leave such a kind review! We really appreciate your continued support and are delighted to hear you’ve had such positive experiences with our team. Your feedback mean a lot to us 😊.
We are always here to help,
The Sports Edit Team
All i can say about this company
All i can say about this company, is that their customer service is outstanding, i had an issue regarding a purchase and they resolved this instantly for me. I wish other companies were as efficient as them. Thankyou jasmine.
16 June 2026
Unprompted review
Reply from The Sports Edit
Hi Lisa, thank you so much for your wonderful feedback! We’re thrilled to hear our team made such a positive impression and that your issue was resolved quickly. We truly value your support and we hope to welcome you back again soon :).
Always here to help,
The Sports Edit Team
Customer service is excellent.
Customer service is excellent.
Prices are also competitive on great brands.
I would not hesitate to recommend or purchase from this company again.
1 June 2026
Unprompted review
Reply from The Sports Edit
Hi Gina, thank you so much for your very kind 5 star review! We really apreciate you taking the time to share your positive experience :).
Always here to help when you need us,
The Sports Edit Team
It this real?
It this real?
I ordered an item which never delivered to me. I am teying to contact the customer service but I can't find number.
I filled an online form twice from the website to get update about my order, no response. I found an email address and sent an email, no response. It's been weeks, but no joy of getting my parcel, getting response or refund😔
7 June 2026
Unprompted review
Reply from The Sports Edit
Hi Ashok, we are so sorry to hear that you have not recieved your order just yet. Upon review, we can see that our team are responding to your messages, we are just awaiting a response back from yourself, so we can proceed with the next steps to get this all resolved for you as quickly as possible. If you do not see our responses in your regular inbox, make sure to check you spam/junk folder just in case.
We are always here to help,
The Sports Edit Team
Superb customer service
Superb customer service - My return order of trainers was lost (my fault, I used an Amazon return QR code instead of The Sports Edit), I was helped by Waqar who could not have been more understanding and professional and helpful. Amazon returned the trainers to TSEdit and I was immediately refunded. Very happy!
10 June 2026
Unprompted review
Reply from The Sports Edit
Hi Julie, thank you so much for your kind review! I am so sorry to hear about the mix up with your return, but pleased that we were able to help resolve things for you quickly. We really apreciate you taking the time to share your positive experience.
Always here to help,
The Sports Edit Team
I had to return for a different size
I had to return for a different size, it was easy & correct size was sent out as soon as I returned.
25 May 2026
Unprompted review
Reply from The Sports Edit
Hi Lynne, thank you so much for your kind review! We really appreciate your feedback.
We are always here to help,
The Sports Edit Team
Good customer service
Got a good deal on a pair of trainers from The Sprts Edit, but delivery was slow as Evri lost them which was frustrating. Sofia from customer services was very responsive and arranged a replacement order Friday and my shoes arrived on the Monday. Thank you Sofia; great job.
8 June 2026
Unprompted review
Reply from The Sports Edit
Hi RG, thank you for your feedback, and we’re very sorry for the delay with your delivery, we understand how frustrating that must have been. We’re glad Sofia was able to help quickly and get your replacement to you so promptly. We really appreciate your support!
Always here to help,
The Sports Edit Team
Competitive price and quick delivery
Easy to order, and super quick delivery, all at a competitive price
17 April 2026
Unprompted review
Reply from The Sports Edit
Hi Nicola, thank you so much for your kind review, it really does mean a lot to us 😊.
Always here to help,
The Sports Edit Team
The Sports Edit - great website…
The Sports Edit is a great website selling all the greatest brands in one place and includes some of my favourite brands that don’t sell direct to the UK. The end-to-end experience was seamless and delivery very quick and efficient.
14 May 2026
Unprompted review
Reply from The Sports Edit
Hi LGL, thank you for your kind review! We’re so glad you enjoyed shopping with us, and our brand selection. We really appreciate your support!
Always here to help,
The Sports Edit Team
I requested a full refund because the…
I requested a full refund because the size was UK size, not USA size and I was charged a fee for shipping both coming and going. Full disclosure would have avoided all of this. I will never do business with this company again.
21 May 2026
Unprompted review
Reply from The Sports Edit
Dear Alice, thank you for your feedback, and we’re sorry to hear about your experience.
As a UK-based company, all of our sizing is listed in UK sizes, which is noted on our website. Our returns policy, available online, also outlines that return postage is the customer’s responsibility and that original shipping costs are non-refundable.
We’re sorry this was missed and appreciate you taking the time to share your thoughts.
We are always here to help,
The Sports Edit Team
Great trainers very supportive and very…
Great trainers very supportive and very good to walk in
I suffer with plantar fasciitis so I can now walk for about 30 mins pain free.
29 May 2026
Unprompted review
Reply from The Sports Edit
Hi Amanda, thank you so much for taking the time to share your positive experience with us! 😊 We are so pleased to hear this.
Always here to help,
The Sports Edit Team
Excellent selection of goods at great price
The Sports Edit was a great shopping experience. Great choice of goods at a really good price with free shipping. What more could you want? Definitely recommend.
7 June 2026
Unprompted review
Reply from The Sports Edit
Hi Maggie, thank you so much for your lovely review and for taking the time to share your experience with us! 😊 We’re so glad you enjoyed shopping with us and really appreciate your recommendation.
We are alway here to help,
The Sports Edit Team
Quick dispatch and quality products
7 June 2026
Unprompted review
Reply from The Sports Edit
Hi Anetta, thank you so much for your kind feedback, we really appreciate you taking the time to share it with us!
Always here to help,
The Sports Edit Team
Do not buy from these they are the…
Do not buy from these they are the worst wore trainers 4 times and they tell me it's the style and won't do anything well I'm contacting trading standards and my card issuer horrible customer service they will come back and tell me it's a retro look the trainers have been worn 4 times and fell apart I even spoke with Nike who told me that's not the look I raised this months ago I didn't wait 8 months so don't lie and make it out like we didn't come to you months ago I am now contacting trading standards
6 April 2026
Unprompted review
Reply from The Sports Edit
Dear Natalie, we're really sorry to hear this. Following a thorough review, we can confirm that your trainers are not experiencing a fault. The style features a retro finish, and after around 8 months of wear, some signs of use are to be expected.
Our assessment found that the trainers remain in good condition and are fully fit for purpose, so there is nothing to be concerned about. As such, we stand by our decision and are unable to offer any further assistance regarding this matter.
However, if you do experience or suspect a genuine manufacturing defect with the trainers in any way, we will of course be here to assist you with your concerns.
We are always here to help,
The Sports Edit Team
Excellent online shopping experience
Excellent online shopping experience. Had items I wanted on sale , plus I had earned extra points which I was able to use against purchases, so got a.very good deal. Items arrived quickly.
6 June 2026
Unprompted review
Reply from The Sports Edit
Hi Tanya, thank you so much for taking the time to share your feedback with us! 😊 We’re really pleased you had a great shopping experience and were able to make the most of our TSE Club loyalty programme.
Always here to help,
The Sports Edit Team
Good Service, Order arrived promptly.
Order arrived promptly, I had to send a couple of things back, returns process was really easy. Very competitive prices, which is always a positive. Thank you
22 May 2026
Unprompted review
Reply from The Sports Edit
Hi Sarah, thank you so much for taking the time to leave your kind feedback, it really means a lot to us!
Always here to help,
The Sports Edit Team
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