ThemeGrill Reviews 

260
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach. Many people highlight the exceptional customer service and quick response times, appreciating the efficient and understanding support. The service provided is often described as reliable and effective, with consumers noting the ease of use and successful resolution of various issues. However, some customers also noted occasional delays in receiving feedback or that issues sometimes required multiple exchanges to be fully understood, indicating some inconsistency in response or resolution efficiency.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers consistently praising the technical support team for... See more

Customer service

Customers had positive experiences with customer service, consistently praising the technical support team... See more

Response time

Users describe positive interactions with response times, frequently highlighting the support team's quick,... See more

Website

Clients share positive opinions on website themes, highlighting their speed, cleanliness, and ease of... See more

Service

Reviewers mention positive feedback about service, highlighting excellent and fast customer support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With these guys a number of years now and I haven't been let down yet! FIVE STARS Resurrected this WordPress template package after at least ten years - my subscription still honored by themeg... See more

Rated 5 out of 5 stars

Samir and his team really helped us out of a difficult situation we faced with our theme. It’s the first time I’ve received such excellent support, even though we were only using the free version. I s... See more

Rated 5 out of 5 stars

Excellent support and very fast responses. Samir was very helpful in all his replies, he shows great patience and understanding when answering question. He went to great lengths to ensure that the pro... See more


Company details

  1. Web designer
  2. Software Company

Written by the company

ThemeGrill (themegrill.com) is one of the leading WordPress Themes/Plugins Shop. Our themes have been loved by people all around the globe and currently, our products empower more than 400,000 sites and are getting more than 5000 plus downloads on a daily basis. Some of our popular products are ColorMag Magazine theme, Flash & Spacious multipurpose theme, ThemeGrill Demo Importer plugin. We provide quality products reinforced by a friendly support team. We currently have more than 20 free and premium WordPress classic and FSE themes. Each theme has lots of demo sites (more than 140 demos in total) that can be imported and get websites ready.


Contact info

4.9

Excellent

TrustScore 5 out of 5

260 reviews

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4.9

All reviews

(260)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very supportive

As a relative beginner to writing websites, I found the theme choice great and the customer support timely and excellent.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

ThemeGrill is excellent

ThemeGrill is excellent. Their support team is very responsive and always helpful, especially Samir. They offer great themes, and I highly recommend them.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding support and reliable plugin

Ho avuto un'ottima esperienza con ThemeGrill. Il team di assistenza è stato eccellente: veloce, professionale e molto disponibile in ogni fase. Ha fornito risposte chiare e soluzioni efficaci, rendendo l'intero processo fluido e senza stress.

Il plugin User Registration Pro è molto ben costruito, affidabile e facile da usare. È chiaro che sia lo sviluppo che l'assistenza continua sono stati curati con grande attenzione. Tutto funziona come previsto e il plugin offre esattamente le funzionalità di cui avevo bisogno.

Nel complesso, sono estremamente soddisfatto sia del prodotto che dell'assistenza. Lo consiglio vivamente a chiunque cerchi un plugin solido e un team affidabile che lo supporti.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, always very helpful, I would recommend this company and their products. I have been using Colormag for years, and it's perfect

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Absolutely Excellent and very fast support and responses. Samir was very helpful in all of his replies, he showed great patience and understanding when answering question. And helped me with all my questions. Great Guys

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support and very fast answers

Excellent support and very fast responses. Samir was very helpful in all his replies, he shows great patience and understanding when answering question. He went to great lengths to ensure that the problem I was having was completely resolved. Very highly recommended. Thanks to all of the Team

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service and fast action

Samir and his developer team acted fast when they were contacted. We had an issue with updating the theme to the latest version. We could not update without breaking the site. The developers quickly found the underlying error on our site.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

BEST Customer Service Ever

Every single time I've had any issues with the Zakra theme, I receive a VERY fast response on how to fix any issues. I will forever be a repeat customer because they're customer service sets any other company apart!

15 October 2025
Unprompted review
Rated 5 out of 5 stars

top service and availability

I am a Pro User and I appreciate very much the ThemeGrill service... human help is always qickly available via chat and the team is ready to help and find solutions for all issues. Thank you!

25 September 2025
Unprompted review

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