Love the Foot Collective. Since doing the 12week Foot Restoration program I have regained functionality of meet after years for chronic, worsening foot pain from plantar fasciitis. Can’t thank TFC eno... See more
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After having Gillian barre syndrome twenty years ago my feet have been very stiff and toes curled. After the first week using the app they have straightened I feel I have grown a shoe size. My balance... See more
Have been using the Solemate for 5 weeks now. Have had an incredible increase in stability and strength. Am immediately addicted and decided to buy the lifetime subscription. I just can't imagine it n... See more
I'm glad my friend told me about The Foot Collective. I learned a lot and am doing the exercises regularly.
Company details
- #12 of 15 best companies in Fitness Equipment Store
Written by the company
Simple tools and training to help you restore your foundation and explore the true potential right at your feet.
Contact info
79 Sellheim Street, Grange, 4051, Brisbane, Australia
- info@thefootcollective.com
- thefootcollective.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Regain the use of your feet
After having Gillian barre syndrome twenty years ago my feet have been very stiff and toes curled. After the first week using the app they have straightened I feel I have grown a shoe size. My balance is better and I have more stability on uneven surfaces.
Pain free!
Love the Foot Collective. Since doing the 12week Foot Restoration program I have regained functionality of meet after years for chronic, worsening foot pain from plantar fasciitis. Can’t thank TFC enough!!!!
I'm glad my friend told me about The…
I'm glad my friend told me about The Foot Collective. I learned a lot and am doing the exercises regularly.
Life changing experience
Life changing experience. One of the best things I’ve done for my overall health.
I initially did the Foot Restoration Program and whilst I was slightly skeptical when I began, just a few weeks in I could see the immense benefits to my overall health wellbeing and balance, not just in my feet, but also knees, hips and back. I have slowly used the program to transition to barefoot shoes and I’ve never felt better. Part way through the Foot Restoration program I purchased the SoleMate Kit because I was so excited with the newfound balance and movement that I wanted to explore that also. I would like to note here that there was no “sales pitch” to buy anything else, no prompting or emails or offers, just a genuine product that I chose to purchase based on the results from the 12 week program.
I’ve completed the 12 week restoration program now and have regained health, balance and mobility that I didn’t know was possible. I’m now enjoying the Sole Mate kit and training program, and my agility is slowly increasing with this. Balance is fun, and I’m so grateful that I began this journey to focus on foot health which has resulted in whole body wellbeing.
I no longer need supported footwear and orthotics. My toes feel like dancing every day. It’s been such an incredibly life changing journey. This is the gift I would buy for anyone whose feet/body needs extra support and strength. A program crafted from professionals in the fields with easy to follow programs, informative audio content, and simple equipment to bring it all together. Of all the things I’ve spent money on in the past years. this is truly one of the greatest investments in myself and overall health. I am so glad I overcame my initial doubt and moved forward with this program. My most sincere gratitude and appreciation to the team at the Foot Collective who have put all of this together and made it accessible. I don’t normally write reviews for things but this has been such an incredible product and experience that I felt it was important to express in case anyone else may feel slightly skeptical like I did in the beginning!
I should also add, customer service has been absolutely brilliant, supportive, helpful and helpful with super quick replies on the occasions I have reached out with a question.
If I could give more stars I would. Thank you Foot Collective!
I love this tool
I love this tool. I had ankle pain for almost a year and within 10 days of training with the sole mate my ankles feel stronger and I no longer have any pain. Incredible really!
The wild toes are helped.
Í´m satisfied with the toe spacers, toe resistance band and training tutorials. Wish I had it tjueto years ago. Exercise is the best.
Have been using the Solemate for 5 weeks
Have been using the Solemate for 5 weeks now. Have had an incredible increase in stability and strength. Am immediately addicted and decided to buy the lifetime subscription. I just can't imagine it not in my life now everyday. I practice 30 minutes a day while I cook my dinner. I have already returned to dancing and hiking after a 2 year break.
This is an absolute scam
This is an absolute scam. I purchased their solemate kit, and nothing arrived. They claimed my home doesn’t exist. Then they claimed that my home must be too new to show up for delivery people. I’ve lived here over a decade, and the house was built in 1990. That was the last I’ve heard from them. They refuse to give a refund.
Reply from The Foot Collective
The Foot Collective
I contacted The Foot Collective to say that I was considering using their product for my foot problems but was wondering if it was appropriate. I received a most helpful and detailed response with useful links related to my actual problem. There was no pressure to buy their product, just helpful advice. It was most welcome and unusual. Based on this I would recommend the company.
Essential for active people
I liked the program, specifically follow along part, instant pain relief from very next day.
Best Customer Service Ever!!
I have my kit for a few days now and it’s dawning on me how weak my feet are. The training experience has been humbling but positive because I feel empowered I’m making a necessary change for my foot health. I also want to comment on how AWESOME their customer service is. When I made my order initially, I didn’t double check my address in my hasty excitement. My shipment was sent to the wrong city!! Smh. I reached out to TFC and told them about my mistake. Not only was Liz from Customer Service so kind and understanding, but they re-shipped me my order without extra charge. I just couldn’t believe it. So kind of them and really that just made me a fan for life. What a great company - great concept and even better customer service. Thank you!
I thought it was amazing !!!!
I thought it was amazing !!!!
Thanks guys.. just loved it
Non existent support
Easy to get to speak to someone pre-sales. Impossible post-sales (go figure). Noone got back to me despite saying 24 hour turnaround on messagebank. 2 weeks later - still nothing. Ordered this product for my partner with balance issues as a result of a traumatic brain injury. He did 2 x modules and then I found him swallowing Voltarin because his feet were so sore- this is why I was trying to contact them. Finally connected with someone in support via email. Told them the problem. Guess what - no response. So my experience with this company (apart from the big sell) was far from impressive. I would imagine this product is not supposed to cause foot pain where there wasn't any pain to begin with. 👎
Reply from The Foot Collective
Great product - highly recommend
Great product, and love the instruction videos you get through the app.
3 weeks in and loving it
I have only followed 3 weeks of the lowest level of training that comes with the equipment and my balance and foot health has already really improved
The worst manipulative customer service ever! edit: surreal experience of flagging review to TP , private emails of trying to make take it down and at the end - even threat
UPDATED
What started as one of the sloppiest , most unprofessional customer service I ve ever experienced , MONTHS after spinned out into completely surreal experience of personal harassment.
Summed up:
1) order made on December 27 2025.
2) 9 days later, I hadn't heard from them at all. I hadn't even received confirmation that the product had shipped. I had in mind their policy of " 2 days of processing " and also "3 to 7 delivery for North America". Even though this was pretty urgent for my upcoming workshop, and even though Christmas time has already passed and so did Boxing Day so there was no more reason for a dely - I still generously gave them 9 days before I even inquired about shipping (let alone delivery).
3) They responded, "It seems there are no tracking updates so tracking must be slow; we'll check and let you know," The link they provided me only then clearly showed to anyone who has spent a day in customer service of that kind, that they made an electronic lable at shipping company (online ) - but they never actually physically handed them any parcel! so the tracking wasn't "slow"; it was nonexistent simply because there was nothing to be tracked!
Instead of thanking me for helping them figure out their own mistake, apologizing for the delay it caused, and sending package - they instead tried to blame the shipping company and make me wait some more until they figure out what to do
4) I complained about their informal and dismissive conduct toward a rightly frustrated customer and I asked if they want me to wait further to at least me show me ANY proof they handed over an actual parcel because delivery company has no sign of it! If they did hand over the parcel - they must have proof of it . It was simply question of receipt EVERYONE gets after handed over the parcel (even if parcel later gets lost). They did not have any proof of such kind!
5) Instead Ms Tamarah Kay answered as the apparent head of customer service and experience. Obviously lacking expertise, instead of handeling their mistake as a professional she started lecturing me on how I as a cutomer should take their behavior and simply wait. I again asked for proof of handing parcel in a first place! Never got it - Instead Tamarah Kay , head of customer service and experince , in a hit and run manner - refunded and BANNED me from ordering ever again.
6) Appalled and shocked at who would go such a distance just to cover for a mistake , I then came here on Trust Pilot and shared my experience.
7) months after, the company tried to take down my comment on TrustPilot. When the TP made an investigation and, to their credit, decided to put it back because company not liking the comment is not a good enough reason and would defeat the purpose of TP as platform,
8 ) the company founder then reacher out to me via my email asking me to "simply delete the comment” obviously trying to influence an independent customer review simply because people mentioned in it are "like family to him".
Basically justifying the horrible customer service on the bases of the apparent entitled nepotism while completely undermining and ignoring my experience or right to share it. The audacity! Mind you NONE of them at any point even offered basic apology - yet they did everything to take down the comment!
9) When I refused to take down the comment, the founder then stated that they have "proof that I did receive my package ".
So on June 29 2026 after 6 months and after not one but 2 emails by the founder asking me to take down the comment with zero accountability or apology offered, he now sent me "proof that they ve sent my parcel". "The proof" he had audacity to send is that they send it in February - one full MONTH noy only of my order but full month AFTER I wrote my TP review! Obviously the plan was to say "your review is not correct we actually sent it." YET AGAIN they shamelessly tried to cover for their mistake!
The fact is that this EXACTLY PROVES the whole point of my review - they forgot to send my parcel , when I inquired about it they pretended they did, tried to cover up, attacked me and when I wrote review ONE WHOLE MONTH AFTER they sent a parcel to my old address ( I moved since ), tried to take my review down via TP & then via direct private request.
The email ended with an open (legal) threat to me!
This is beyond simple incompetence . This is deeply outrageous!
I see I am not the only one who had problem with customer service but I wonder if they treat every negative review this way or is it because I mentioned a name of the person who in her official and public capacity mishandled my case? Do they harass everyone who shares negative experience or is this bizarre set of interventions (from flagging review, via emails to threat ) some special exhibition of double standard: entitlement/protectionism of "like family" team vs customer disrespect
Reply from The Foot Collective
Great product
Great product. Easy delivery. No issues. I would like to see all the blogs easy to access in one central location that is not on social media
Super happy with my purchase
I am at green belt level, and I find the exercises fun, challenging and extremely captivating
Never a dull moment!
So glad I purchased the sole mate!
Great service all round
Despatch of goods was quick - that’s always important . The online tutorials, on how to use the products and different variations, were super helpful. Very happy with the quality and all the information given.
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