The Bigger Picture Reviews 

8
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Photo Lab
  2. Passport Photo Processor
  3. Photo Printing Service
  4. Photo Restoration Service
  5. Photo Shop

Written by the company

A small family run Digital printing and photo finishing business with 3 shops, Cork City, Clonakilty & Macroom. We specialise in all aspects of photo printing, film processing, photo gifts, canvas and fine art printing , framing and albums.


Contact info

3.4

Average

TrustScore 3.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(8)

1 review in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The Website is not very user friendly

This was my second time to use this website to print family photos for picture frames. The first time I was super happy with the quality of the photos I received and very impressed by their Customer Service when some of my photos arrived with white bands down each side. I understand the lovely person I spoke to back then has sadly since left the company.
My second experience has been disappointing. When placing the order, I phoned for guidance about the formatting of a 4" x 4" photo, and was told that I would learn by playing with the formatting... Based on my recollection of the advice received on the first occasion, I deselected cropping... and frustratingly received my photos with white bands down each side... This time Customer Service advised that "it is geometry...", which I don't feel is very helpful after having paid for my two prints and postage... With regard to my disappointment about having paid for my two prints and postage that "it is not about the money..." Customer Service also said, "It's is not about the money". I tend to agree, because unsure that my formatting was correct, I only chanced two 4" x 4" prints. It is however about helping customers to obtain successful results on a website that is not terribly user friendly.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend enough

Great experience in the bigger picture, lovely workers that were willing to do very awkward sized prints and had everything ready for me in no time. Highly recommend for any and all printing needs.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing store in Macroom!

Absolutely amazing staff in the Macroom store! Always so helpful and no job is too big for them. I always go here for my prints and frames. Their selection is fantastic.

19 July 2021
Unprompted review
Rated 5 out of 5 stars

Top Quality Work and Amazing Customer Service!

I’ve been getting my digital and giclee prints made up by the people at The Bigger Picture for about a year now and they never let me down! I always get exactly what I need done quickly, cost effectively and to the highest standard. Can’t recommend this company enough!

22 February 2021
Unprompted review
The Bigger Picture logo

Reply from The Bigger Picture

Hi Sean. ThNks for the 5🌟review, glad you’re happy with you prints. Look forward to seeing you again soon 😊

Rated 5 out of 5 stars

Fantastic shop with everything you…

Fantastic shop with everything you need, they helped me a lot with a photobook and a canvas. Everything turned out just perfect

22 February 2021
Unprompted review
The Bigger Picture logo

Reply from The Bigger Picture

Hi Mark.
Thanks for the 5🌟review glad you were happy with your canvas & photobook and look forward to seeing you again soon 😊

Rated 5 out of 5 stars

Amazing business!

Amazing business! The staff there are so warm and friendly and will really take the time to help you. I originally went in to get ideas for an anniversary gift for my husband (before covid) and one of the women working there struck up conversation with me. She really helped me think of and put together some cute and personal gifts which my husband LOVED. It is such a lush shop! I cannot recommend it enough. Now, I try to exclusively use their services because they are so genuinely nice and the quality of their prints/merch is phenomenal.

21 February 2021
Unprompted review
The Bigger Picture logo

Reply from The Bigger Picture

Wow. Thanks so much for the 5 Star review, glad you were happy with the service you received and look forward to seeing you once we can open up again

Rated 5 out of 5 stars

Highly Recommended

I would highly recommend The Bigger Picture for all of your photo printing needs. They are my go to place for printing my photos and getting my film developed, really fast turn around times and lovely people to deal with.

20 February 2021
Unprompted review
The Bigger Picture logo

Reply from The Bigger Picture

Hi Steve. Thanks very much for the 5🌟review, glad you’re happy with the service you get and look forward to seeing you again when we reopen😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look