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The WineStore Reviews 

990
•
TrustScore 4.5 out of 5

4.7

Wine Store
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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the carefully selected, secure packaging that ensures orders always arrive in pristine condition. Consumers also highlight the wonderfully smooth ordering process, helpful professional advice provided by the staff, and the fantastic availability of high-quality international wines. Many buyers express deep satisfaction with the overall reliability, care, and consistent punctuality shown during every purchase. Some reviewers were not happy with delivery experiences, noting occasional problems such as missing advance notification calls, damaged bottles upon arrival, or orders that faced unexpected delays.

What people talk about most

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting quick arrival times and... See more

Product

Consumers find product to be positive, highlighting great selections of high quality wines and professional... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that everything from purchase to... See more

Service

Reviewers highlight positive aspects of service, praising outstanding reliability and care. Consumers are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time buying wine in South Africa to ship to the UK. In the past it used to be the odd bottle in a suitcase. I was delighted to be presented with a simple price list at the wine pr... See more

Rated 5 out of 5 stars

My order was delivered quickly and everything was securely packaged—not a single item was damaged. On top of that, we received a heartfelt, personalized message from the store owners, which was a wond... See more

Rated 5 out of 5 stars

We have been using the WineStore for about two years and have always found them to be efficient and quick when it comes to delivery. A great selection of South African wines available 🤓

Rated 5 out of 5 stars

So happy to have found Diemersdal to buy in Luxembourg. Clean fast delivery packaging is well selected. We will be frequent buyers!

Company details

  1. Wine Store
  2. Liquor Store
  3. Wine Wholesaler and Importer

About The WineStore

Written by the company

- Online Shop für deutsche & südafrikanische Weine 🇿🇦
- Freier Versand ab 120€ Bestellwert 🚚
- Telefonische Beratung 📞

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

990 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.7

All reviews

(990)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Personal suggestions for purchases…

Personal suggestions for purchases based on previous ordering.
Direct communication with proprietors.

27 August 2026
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Reply from The WineStore

Thank you for your kind feedback! We’re pleased to hear that you appreciate the personal recommendations and direct communication with our team. Providing a personal service is very important to us, and we look forward to helping you discover more great wines in the future!

Best wishes,
The WineStore Team

Rated 5 out of 5 stars

Very quick response to the order

Very quick response to the order. We gave a restricted date for delivery which was met with on time delivery to the UK.

26 July 2026
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Reply from The WineStore

Thank you very much for your kind review! We’re delighted to hear that everything went smoothly and that we were able to accommodate your requested delivery date. We hope you enjoy the wines and look forward to assisting you again in the future!

Best wishes,
The WineStore Team

Rated 5 out of 5 stars

An exceptional experience with The…

An exceptional experience with The WineStore. Saskia van Zyl and Margaux Lategan were incredibly professional, kind and responsive, handling every issue with genuine empathy and efficiency. Their customer service was outstanding, and they have definitely gained a loyal customer.

6 August 2026
Unprompted review
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Reply from The WineStore

Thank you for taking the time to share such lovely feedback! Saskia and Margaux will be very happy to hear your kind words. It’s wonderful to know that you felt well looked after throughout your experience with us, and we’re especially grateful to have you as a loyal customer. We look forward to welcoming you back to The WineStore again soon!

Warm regards,
The WineStore Team

Rated 5 out of 5 stars

First time buying wine in South Africa for home delivery

This was my first time buying wine in South Africa to ship to the UK. In the past it used to be the odd bottle in a suitcase.
I was delighted to be presented with a simple price list at the wine producer with all tax and delivery included. This made it so much simpler and removed the risk of extra costs for import.
The winestore gave me good information regarding order confirmation and then a few days afterwards information about delivery.
This was a great experience which I will be happy to repeat.

4 July 2026
Rated 5 out of 5 stars

I would like to sincerely thank you for…

I would like to sincerely thank you for our excellent cooperation. Every order has always been processed smoothly, professionally, and delivered on time. I have never experienced any problems when ordering wine from your company. It has truly been a pleasure working with you.

Thank you very much for your outstanding service, reliability, and care. I sincerely appreciate it and look forward to many more orders in the future.

26 June 2026

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