TentBox Reviews 

4,996
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,593 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and exceptional customer support, noting that team members are extremely responsive, friendly, and always ready to resolve any issues quickly. Consumers also love the brilliant product design, highlighting that the tents and various accessories are robust, remarkably simple to set up, and ideal for comfortable outdoor adventures. However, some reviewers were not happy with communication, mentioning that email replies can sometimes take longer than expected or that they experienced frustrating delivery delays. A few people also felt that certain components could be improved, but overall most buyers remain extremely satisfied with their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the amazing design and robust... See more

Customer service

Users describe positive interactions with customer service, highlighting fast and professional support.... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness, product knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, friendly, and efficient... See more

Quality

People report positive experiences with quality, highlighting that products are well made with robust and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great tent- great quality! New free stander looks amazing unfortunately it came out 4 weeks after we had purchased the living pod which the only down side is there is hardly any natural lighting or... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my tentbox, super easy to install, put up & go away in. I even have the tunnel awning and that was simple and easy to attach and set up. Even accidentally trialled a thunderstorm in ou... See more

Company replied

Rated 5 out of 5 stars

Hello! Just had my first order arrived from Tentbox,and I was so surprised to see such an amazing customer service support,Lida was amazing ,she responded very fast to me dealing with my request,expla... See more

Company replied

Rated 5 out of 5 stars

Although the email reply can take some time, i find its genrally 1 email per day only the team are fantastic with resolving any warrenty problems which inevitably do happen and its good to know they s... See more

Company replied


Company details

  1. Camping Store
  2. Outdoor Sports Store
  3. Sporting Goods Store
  4. Tour Operator

About TentBox

Written by the company

JOIN THE ADVENTURE
Shop Roof Tents
How It Works
Contact Us
Join Our Community
About Us

Established in 2016, TentBox is at the forefront of the roof tent market. As a company we pride ourselves on our high performance products, and have an absolute passion for our growing community. We were founded by two brothers, Ollie and Neill Shurville, who have a love for the outdoors and wanted to make TentBoxing accessible to all.

Community

Our mission is to build an inclusive community of TentBoxers across the world. There are currently over 10,000 happy TentBoxers, and we have regular community meet-ups throughout the year.

Hassle-free camping

There is a TentBox model for every car, so you can literally turn any car into a camper. Popping up in just a matter of seconds, with an inbuilt mattress, TentBox takes all of the faff out of camping.

UK Customer Service

Our team is based entirely in the UK and have fantastic product knowledge. We’re ready to answer any question you can throw at us, and our aim is to ensure your journey to becoming a TentBoxer is as smooth as possible.

Our 5-Year Warranty

5-year extended warranty on all TentBox models.

5-year extended warranty on all TentBox models.
We're always here to help. Our awesome 5-year extended warranty covers you for defects in materials and workmanship arising under normal use of our TentBox products. Supported by our expert team, we get any issues resolved quickly and fairly, doing everything we can to keep you adventuring with your TentBox!

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,996)

1,600 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my tent box

I love my tent box. Took it to a festival for the first ever outing and it was so easy to put up and down. Additionally it was raining constantly and like a mud bath but as the tent was off the ground it stayed dry and clean.. worth every penny

9 August 2026
Rated 5 out of 5 stars

A fantastic setup for family adventures

After spending quite a bit of time researching roof tents and camping setups, I decided to go with the TentBox Lite XL together with the Living Pod. After our first trial weekend, I can honestly say I'm very happy with the decision.

The TentBox itself is incredibly easy to set up. Even on our first attempt, it took no more than around 10 minutes to open and get everything ready. The space inside is excellent for a family, and the original mattress provides a good firm base for a mattress topper, which made a huge difference to comfort.

The Living Pod gives us a fantastic amount of additional space and makes the whole setup much more practical for longer stays. It provides plenty of room for cooking, sitting, changing and storing our camping equipment.

We've now had the opportunity to test everything properly, including in warm weather, and it's been great to see how well the system works in real life. Of course, we're still learning the quickest way to set everything up and pack it away, but I'm sure that will improve with every trip.

I also want to mention the TentBox customer service, which has been excellent. When we had an issue with one of the Living Pod poles during the first setup, the team responded quickly and arranged a replacement without any fuss. The communication has been friendly, helpful and genuinely customer-focused.

Overall, we're extremely happy with our TentBox and can't wait for many more adventures. It has turned our Outlander into a very comfortable little camping setup for the whole family. ⛺🚙

Highly recommended!

7 August 2026
Rated 5 out of 5 stars

Best purchase ever!

My TentBox Lite is one of the best purchases I’ve ever made. It’s given me the chance to travel the country and go where I want, whenever I want.
It is very well made and has been through high winds, rain and heat. It’s spacious and very comfortable. It’s built for longevity!
As a single female I can highly recommend a TentBox. The safety and security you feel from being up off the ground is invaluable. Having camped for many years, this is an evolution I fully approve of.
A fantastic product that I fully recommend.

7 August 2026
Rated 5 out of 5 stars

Don't wait any longer

Anyone who's thinking of buying a tentbox, don't hesitate, your missing out. There fantastic, the freedom to go were you want, when you went, I love it 🥰 and so much fun for your kids to. I'm just sorry I didn't do it sooner. Highly recommend you buy one today and let your adventures begin🌍 ⛺️ delivery was quite quick, and customer service is excellent. Only thing you'll struggle with is where to go first 😁 so pick your colour and model and enjoy the adventures 🌞🌙🌠✨️🌠✨️🌠

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love the textbox

Absolutely love the textbox! I wanted one for so long and finally bit the bullet. The built quality is awesome so I'm more than happy to pay the premium price tag! I'm so glad I finally got one and I'll be out in it every chance I get.

7 August 2026
Rated 5 out of 5 stars

I LOVE MY TENTBOX

My little tent box has given me a new lease of life, i’m 28 and single and the freedom I have to go anywhere I want is crazy. I just did a 300 mile trip camping in it and i’m already planning my next road trip. it truly is the best purchase I think i’ve ever made and definitely the best sleep i’ve ever had!!!!
The customer service is second to none, so helpful and they reply so quick. Everyone i’ve spoken to has been so friendly, and has answered any questions I have.
I also bought 2 windbreakers to go either side so I have somewhere to sit should it be raining which has proved to be a LIFE SAVER. I’d recommend a tentbox to anyone and everyone - if you’re unsure or in 2 minds about it, JUST DO IT!!!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I purchased the freestander and the security pack , the quality is great and we are looking forward to going away with it , it’s larger than I expected so overall great product
The security pack is also really good I had a slight problem but customer service sorted my issue and were very responsive all in all 5⭐️ highly recommend.

4 September 2026
Rated 5 out of 5 stars

Fantastic customer service

I ordered the wrong size, which wasn't compatible for my make, and the response from customer service was amazing. So prompt and helpful! Thank you so much to Craig and Kai for sorting this out for me so quickly! Your support has been awesome!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

George and Kai were both very helpful…

George and Kai were both very helpful at resolving an issue I had due to damage to my living pod. No hassle at all, which was very welcome after a busy week of using my Tentbox. Thank you both.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

The TentBox is a brilliant bit of kit

The TentBox is a brilliant bit of kit. Very well made/thought through, zips are high quality and the XL lite is wonderfully spacious. The extra mattress really does add some luxury to what is an already comfortable bed!

22 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience purchasing…

I had a fantastic experience purchasing my TentBox from the North Baddesley showroom. The staff were very helpful and incredibly knowledgeable, and I especially appreciated that they were not pushy, but rather made suggestions based on personal experience and made relevant comparisons between options to help describe any differences. I bought the Lite XL along with the mattress topper, ladder steps, tunnel awning, roof bars, and thermal pack. I can’t wait to get out there and use the kit, and the team (especially Matt) have got me very hyped up for our adventures! Thanks TentBox team, you were great.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service was 5Star.

Customer Service was 5Star.
I had problems with 1st delivery date, then delivery company changing time last minute. Then the mattress was ripped. Then the gesture of safety bolts where lost. But each time. I could not fault the company . In all honesty. They went over and beyond. They where quick to respond . Hold their hands up and also take responsibility for issues not their own . Yes I was looked after and I have to say . 10 nights away and we are loving it. TB lite XL owner. I was losing faith each time . But the end result was great so inspite of all my hassle. I still gove a 5 for response

6 August 2026
Rated 5 out of 5 stars

Had an issue with a the rain cover zip…

Had an issue with a the rain cover zip which the threads came apart and they replaced it within a few days,and also when reported about water getting in in the freezer standing tent they were quick to reply and I'm assuming will be replaced when they get more stock in,

7 August 2026
Rated 5 out of 5 stars

Goodbye ground, hello Tentbox

Spent a good amount of time here checking out all tentbox had to offer. We were met by Matt who talked us through everything and obviously knowledgeable about the products. No pushy sales, no up selling just genuine chat. We did purchase a tentbox but that's beside the point will be visiting again once the accessories we would like are back in stock

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service Team

Amazing customer service! I had a large gift voucher that I was planning on using to buy the tunnel awning with, but I hadn’t realized that it expired. So I just left it in my cart and the team at Tenbox reached out and they ended up sending me the tunnel awning free of charge due to my gift voucher being expired. I couldn’t be happier with any of my experiences with their support team since I purchased my tent a few years ago.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Giving 5 stars Purley because of the…

Giving 5 stars Purley because of the the team, they helped me sort out my order , which I was not happy with, missing security nuts that I ordered, and was advised on there site the wrong roof bars which was quite the ordeal to sort out. But everything was sorted and iam happy with the product but was quite stressful.

3 September 2026
Unprompted review

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