Yellow Brick Mortgages Ltd Reviews 

7,186
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,258 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently share that staff members are extremely helpful, friendly, and approachable during every single interaction. First time buyers especially appreciate how dedicated advisors patiently guide them through complicated paperwork without any pressure. Consumers frequently praise the prompt communication and highly efficient support provided throughout the entire mortgage journey. People note that professionals consistently go above and beyond to answer questions quickly and secure the best deals available. Reviewers emphasize that these dedicated efforts turn a typically daunting and stressful process into a remarkably smooth experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

People report high satisfaction with the mortgage brokerage service, noting that advisors are consistently... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt communication and clear... See more

Response time

Users describe positive interactions with response time, highlighting extremely prompt communication and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that what can initially feel like a daunting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matt at Yellow Brick Mortgages is a great adviser! He has really gone above and beyond to get everything right for us! Extremely prompt communication, consistent support and clear guidance throughout... See more

Company replied

Rated 5 out of 5 stars

Such an amazing experience with Yellow Bricks, more specifically with Richard. He provided guidance throughout the entire process, and his communication was second to none. We really feel that Ric... See more

Company replied

Rated 5 out of 5 stars

Tom was super helpful and sorted out porting and a new mortgage for us. No question was silly and we felt in super good company! We used Yellow Bricks for our first mortgage and knew we'd be using Y... See more

Company replied

Rated 5 out of 5 stars

I've been working with Gary Wood for a while now and honestly couldn't ask for a better broker. He's always helpful, always listens, and makes you feel like a priority every single time you need h... See more

Company replied


Company details

  1. Mortgage Broker
  2. Car Finance and Loan Company
  3. Finance Broker
  4. Financial Consultant
  5. Insurance Agency
  6. Life Insurance Agency

Written by the company

Yellow Brick Mortgages are a national award-winning independently owned mortgage brokerage offering whole of market advice on first charge mortgages. Established in Norfolk in 2018, they have grown fast to now over 85 authorised advisers. Built around a clear ethos of exceptional customer service and giving back to their community on every mortgage. Their customer service is validated by over 6,800 5-star reviews on Trustpilot and 1,500+ 5-star reviews on Google, being the #1 ranked finance broker in the UK on Trustpilot. Their giving back is by them donating to one of their local charity partners (£210k so far) and planting a tree (20,133 so far) on completion of every mortgage and spending over £250k on grass roots sponsorships. They are often quoted in the media including The Financial Times, The Times, The Telegraph, Mirror, Guardian, The Independent and Bloomberg. They are trusted by over 80 estate agencies to help their clients. Yellow Brick are open to all advisers who share their ethos on customer service and giving back as they do not have any targets aside from delivering exceptional customer service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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5.0

All reviews

(7,186)

1,198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Service

Yellow Brick Mortgages were recommended to me. I'm in my 70's and was very unsure about Equity Release. Matt has explained everything, looked at alternatives and has always been available to answer any questions. Emails are always actioned, further quotes supplied and I have felt supported throughout the whole process. I have received the sort of customer service that is rarely seen these days.

5 September 2026
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Reply from Yellow Brick Mortgages Ltd

Thank you Carol for your review of Matt Metcalf and Yellow Brick Mortgages. We are delighted to hear that Matt supported you so well, and used his knowledge to help you throughout the process. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Would recommend to friends and family

Mark is very efficient - he responds quickly to emails etc so we are very happy dealing with him. We have no hesitation in recommending him to friends and family.

1 September 2026
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Reply from Yellow Brick Mortgages Ltd

Thank you Mrs Sandra Lawlor for your review of Mark Swaby and Yellow Brick Mortgages. We are delighted to hear that Mark provided such a great service for you. Thank you for recommending us to others. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Jon has been absolutely amazing from…

Jon has been absolutely amazing from the very start! When we’ve found it extremely stressful no matter what time of day he has been there to sort it for us! Worth every penny!
Even giving up his time when going home to make sure we are prepared and everything has gone through as planned. This is our first time going through the mortgage process and he has made it so easy, couldn’t recommend enough!

4 September 2026
Unprompted review
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Reply from Yellow Brick Mortgages Ltd

Thank you, Chloe, for your review of Jon Barton and Yellow Brick Mortgages. We are thrilled to hear that he was there no matter what time of the day to ensure that everything went through as planned. Thank you for recommending us and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Excellent experience and Gethin Davies…

Excellent experience and Gethin Davies was amazing - would highly recommend. He guided me through a few different options as I remortgaged and I couldn’t have asked for better advice. I felt well supported and informed throughout the entire process - I’ll be using him again!

4 April 2026
Unprompted review
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Reply from Yellow Brick Mortgages Ltd

Thank you, Amarni, for your review of Gethin Davies and Yellow Brick Mortgages. We are delighted to hear that he made you feel informed and supported throughout the process. Thank you for recommending us and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Professional and personalised

Professional, personalised service, I would use them again - no hesitation.

4 September 2026
Unprompted review
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Reply from Yellow Brick Mortgages Ltd

Thank you, Anna, for your review of David Prynn and Yellow Brick Mortgages. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Travis

We honestly can’t thank Travis enough for everything he has done for us. We have been using him for over a year, and throughout that time we have had plenty of knock-backs, mainly due to the quality of housing in our area. Travis has been there every step of the way, always available to answer our questions, explain things clearly and help us through what could have otherwise been a very stressful process. He went above and beyond to help us and managed to secure us a fantastic mortgage offer. We would highly recommend Travis to anyone looking for someone who is knowledgeable, supportive and truly cares about helping their clients as he has helped both myself and my family
Members also secure offers.

4 September 2026
Unprompted review
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Reply from Yellow Brick Mortgages Ltd

Thank you, Victoria, for your review of Travis Manning and Yellow Brick Mortgages. We are so pleased to hear that he was always available to answer your questions, that he explained things clearly and that he went above and beyond to secure the best deal for you. Thank you for recommending us and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Andy Winston at YB was superb

Andy Winston made the typically nerve jangling experience of sorting a new mortgage deal very easy. His calm manner and deep knowledge made the process quick and easy. He explained everything I didn't understand, gave me insight to market trend and handled the heavy lifting. It has been the easiest financial process to go through and I will be using him next time too. Cannot recommend highly enough.

30 August 2026
Unprompted review
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Reply from Yellow Brick Mortgages Ltd

Thank you, Vaughan, for your review of Andy Winston and Yellow Brick Mortgages. We are so happy to hear that he explained everything, that he handled all the heavy lifting and that, as a result, he made the process very easy. Thank you for recommending us and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Great service

Ashley has been brilliant from beginning to end. He's been so helpful, and talked us through everything in a language we could understand. Also incredibly patient with us, even though we're both very forgetful and kept changing our minds about everything. Honestly, couldn't fault the service.

28 August 2026
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Reply from Yellow Brick Mortgages Ltd

Thank you, Lara, for your review of Ashley Nettleton and Yellow Brick Mortgages. We are thrilled to hear that he was helpful, incredibly patient and that he talked you through everything. We look forward to helping you again in the future!

Rated 5 out of 5 stars

My family and I have used Hiren V four…

My family and I have used Hiren V four times now. He’s excellent in every sense. He’s thorough, responsive and simply gets the job done. I’d have no hesitation in recommending him to others.

3 September 2026
Unprompted review
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Reply from Yellow Brick Mortgages Ltd

Thank you, Gary, for your review of Hiren Varvadekar and Yellow Brick mortgages! We are delighted to hear that he is thorough, responsive and excellent in every sense! Thank you for recommending us and we look forward to helping you again in the future.

Rated 5 out of 5 stars

all round great compony clear and…

all round great compony clear and precisely laid out very clearly from the start fully recommended

2 September 2026
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Reply from Yellow Brick Mortgages Ltd

Thank you, Steve, for your review of Piers Taberham and Yellow Brick Mortgages. We appreciate the recommendation and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Understand all confusing terms

A huge help to explain all confusions that we had with all different terms! Use with confidence!

1 September 2026
Unprompted review
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Reply from Yellow Brick Mortgages Ltd

Thank you, Raz, for your review of Yellow Brick Mortgages! We look forward to helping you again in the future.

Rated 5 out of 5 stars

Really value Matt's help and advice

Matt always explains everything clearly and makes it all a very easy process, really value his help and advice.

2 September 2026
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Reply from Yellow Brick Mortgages Ltd

Thank you, Sally, for your review of Matt Grix and Yellow Brick Mortgages. We are thrilled to hear that he explained everything clearly and, as a result, made the process very easy. We look forward to helping you again in the future!

Rated 5 out of 5 stars

As first time buyers the process of…

As first time buyers the process of getting a mortgage was very intimidating but with support from Ben at Yellow Bricks he has empowered us and given us the knowledge to move ahead and give us peace of mind. Would recommend to anyone!

2 September 2026
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Reply from Yellow Brick Mortgages Ltd

Thank you, Jordan, for your review of Ben Godden and Yellow Brick Mortgages and congratulations on the purchase of your first home! We are delighted to hear that he empowered you with his support and that he provided you peace of mind. Thank you for recommending us and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Second time using Yellow Brick to sort…

Second time using Yellow Brick to sort out a mortgage. Tony was flexible around times for calls and talked through options all the way. Answered any questions we had really quickly. Would absolutely recommend and use again.

1 September 2026
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Reply from Yellow Brick Mortgages Ltd

Thank you, Nicola, for your review of Tony Baxter and Yellow Brick Mortgages. We are so happy to hear that he was flexible and that he answered any questions you had in good time. Thank you for recommending us and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Hiren was absolutely amazing at dealing…

Hiren was absolutely amazing at dealing with all our needs for purchasing our first home. He made the process less stressful and explained everything to us in terms we understood and was efficient in replies. We could not have asked for a better mortgage advisor and we will definitely be recommending Hiren to all friends and family. Thank you so much Hiren!

30 April 2026
Unprompted review
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Reply from Yellow Brick Mortgages Ltd

Thank you, Shazia, for your review of Hiren Varvadekar and Yellow Brick Mortgages. We are thrilled to hear that Hiren made the process of buying your first home as straightforward and stress free as possible. It’s great to know that he took the time to explain everything clearly throughout. Congratulations on purchasing your first property! Thank you for recommending us to others and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish from Claire. She explained everything clearly, communication was brilliant throughout, and she always kept us updated. Nothing ever felt like too much trouble for her, and any questions we had, she answered quickly and honestly.
We really felt that she took the time to understand our circumstances and find the best option for us, rather than simply treating us like another application.

1 September 2026
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Reply from Yellow Brick Mortgages Ltd

Thank you, Em, for your review of Claire Creed and Yellow Brick Mortgages. We are delighted to hear that Claire was so helpful throughout the whole process, explained everything clearly, and kept you updated every step of the way. It’s wonderful to know that she took the time to understand your circumstances and find the best option for you. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Good experience in using Yellow Brick

Good experience in using Yellow Brick, thank you Tommy for your professional assistance.

1 September 2026
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Reply from Yellow Brick Mortgages Ltd

Thank you, for your review of Tommy Choy and Yellow Brick Mortgages. We are so pleased to hear that you had a good experience. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Very helpful

Richard Lambert was very helpful. Recommended the best remortgage deal and couldn't beat it looking elsewhere.

1 September 2026
Unprompted review
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Reply from Yellow Brick Mortgages Ltd

Thank you, for your review of Richard Lambert and Yellow Brick Mortgages. We look forward to helping you again in the future!

Rated 5 out of 5 stars

We can't thank Simon enough for his…


We can't thank Simon enough for his help. Not only did he secure us a competitive new mortgage rate, but he also helped us access a five-year interest-free loan to fund renewable improvements to our home. His advice was clear, professional, and tailored to our circumstances throughout. Simon went above and beyond to ensure we understood all our options and made the whole process smooth and stress-free. We would happily recommend him to friends and family looking for expert mortgage advice. ⭐⭐⭐⭐⭐

1 September 2026
Unprompted review
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Reply from Yellow Brick Mortgages Ltd

Thank you, Dale, for your review of Simon Farenden and Yellow Brick Mortgages. We are thrilled to hear that he was clear, professional and that he went above and beyond to ensure the process was smooth and stress-free. Thank you for recommending us and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Ben Bayat - ultimate professional.

Ben Bayat was my mortgage advisor with Yellow Brick Mortgages, the ultimate professional and a really likeable bloke, his knowledge and future thinking was always fantastic and I would recommend him to anyone. Thank you again Ben, 5 star service from start to finish.

1 September 2026
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Reply from Yellow Brick Mortgages Ltd

Thank you, for your review of Ben Bayat and Yellow Brick Mortgages. We are delighted to hear that he was professional and that his knowledge and future thinking were always fantastic. Thank you for recommending us and we look forward to helping you again in the future!

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