I've been a Xolo user for year and a half. And I'm pretty grateful, I should say. There are some questions and something comes up from time to time, but overall the platform itself + the team help me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall experience is very good. When I opened my autonomo there were some inconsistencies in the application form - I had to check them thoroughly, but when anything found, the Xolo fixed that qu... See more
Company replied
Good help and admin system
Company replied
I’ve been a client as an autónomo for a year, and overall the service itself was fine. Everything worked smoothly on a monthly basis, and I didn’t have major complaints about the core service.... See more
Company replied
Company details
Written by the company
The home of modern freelancers. Xolo (formerly LeapIN) is the quickest and easiest way to launch and run a one-person freelancing business in Europe.
Contact info
Paseo de Recoletos, 5, 28004, Madrid, Spain
- hola@xolo.io
- www.xolo.io
3.9
Great
483 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I'm pretty grateful
I've been a Xolo user for year and a half. And I'm pretty grateful, I should say. There are some questions and something comes up from time to time, but overall the platform itself + the team help me feel calm and secure. I couldn't say that when I tried to deal with Spanish laws and taxes by myself or even with gestor.
25 November 2025
Reply from Xolo
Hi Alexandra, thank you so much for your kind words! ✨ We’re thrilled to hear that Xolo has helped you gain peace of mind with tax matters in Spain and that you enjoy using our platform. We truly appreciate your trust and are always here to support you!
Unexpected account termination and lack of transparency
I have been a paying customer of Xolo Business Spain S.L.U. since April 2025, using their Spanish autónomo service to manage my accounting and tax filings.
On November 4, 2025, I received an email stating that my account would be terminated on November 30 without any specific explanation. I immediately requested an official clarification and access to my data under Articles 12 and 15 of the GDPR, as allowed by EU law.
As of today, I’m still waiting for a clear and documented response. The support team has been polite, but unable to provide reasons for the decision.
I share this feedback not to criticize, but to highlight the importance of transparency, due process, and proper communication when ending a service relationship—especially for compliant EU residents acting in good faith.
I hope Xolo will review their internal processes and provide customers with transparent explanations in such cases.
(At the time of writing, I’m still awaiting Xolo’s formal GDPR response.)
10 November 2025
Unprompted review
Reply from Xolo
Hi Sergei,
Thank you for sharing your feedback.
We had already acknowledged your request for additional information. Our team is reviewing your request, and we’ll respond directly to your email as soon as possible within the timeframe you requested.
We appreciate your patience and understanding.
Regards,
Reply from Xolo
Hi, thank you for the 5 stars! We're glad to hear you're enjoying your day and Xolo. ✨
Quick signup and smooth experience
I just signed up with Xolo and was impressed by how fast everything went—the company registration was completed super quickly. The platform feels smooth with a nice UI, and even though it’s just my first days, I’m really happy so far. Their support has also been great, both via email and video call, which makes the whole process feel very reassuring.
17 October 2025
Unprompted review
Reply from Xolo
Hi Fabio, thank you so much for your feedback! It’s truly a joy to hear that your onboarding with us was smooth and that you’re enjoying the platform too. We really appreciate you trusting us and can’t wait to support you as your business grows! 🙌
Lucia
Lucia
Professional
Prompt
Overall excellent
I don't know what I'd do if I wasn't assigned to her.
FROM THE VERY START, she has always been patient, kind, and generous!
And always on top of almost everything.
If you haven't given this lady a raise yet - why not?
Or at least a constant commission of sorts.
I definitely am sticking with Xolo mostly because of hee.
16 October 2025
Unprompted review
Reply from Xolo
Hi Jimmy, this made our day! 🤩 Thank you so much! We’re so glad you had such a great experience with Lucia. She truly goes above and beyond, and it’s amazing to see that recognised. We’ll definitely make sure she knows how much you appreciate her support!
Reply from Xolo
Hi, thank you for your amazing feedback! We're delighted to hear your onboarding went smoothly. 🤩 Thank you for choosing Xolo and should you ever need assistance, feel free to reach out to us!
Estonian company formation
I have been very pleased with the process of forming my Estonian company with Xolo. I chose Xolo based on their 4.9/5 rating on the Estonian e-residency marketplace.
The onboarding process with its connection to the Estonian company formation system is a pleasure to use. I have registered multiple companies in the U.K. and U.S. previously, and the process with Xolo was the best I've been through, especially as Emmanuel kept me informed throughout the process :)
6 October 2025
Unprompted review
Reply from Xolo
Hi Sam, thank you so much for your awesome feedback! 🙌 We’re thrilled to hear that forming a company with Xolo has been your best experience yet. We’ll share your kind words with Emmanuel so he knows his support made a difference for you. We truly appreciate your trust and can’t wait be by your side as your new venture grows! 🚀
I will give it 5 star for now this site…
I will give it 5 star for now this site look great for me it's simple and friendly and pls don't ruin it like other sites instead focus on growing it more and hope it grow bigger soon
Than this
29 September 2025
Unprompted review
Reply from Xolo
Hi, thank you so much for your kind words and support! 🤩 We’re thrilled to hear you find Xolo easy to use and friendly. We promise to keep improving while staying true to what you enjoy. Your feedback means a lot, and we’re excited to keep growing together!
This place has horrible service and…
This place has horrible service and racist.
Trump supporters
25 September 2025
Unprompted review
Reply from Xolo
Hi, thank you for leaving your review. Xolo stands firmly against discrimination, and we’re committed to providing services to everyone, regardless of background, beliefs, or political views. We take allegations of discrimination very seriously and would like to investigate this matter further. Please contact us at support@xolo.io so we can understand what happened and find a solution together.
Neverever
after shut down my account with no reason then still send adv to my email
25 September 2025
Unprompted review
Reply from Xolo
Hi, we’re sorry to hear about your disappointing experience! There can be several reasons behind account closure, and if you’d like to discuss your case further with our team, please contact support@xolo.io. We do hope you find a solution and wish you the best in your ventures!
Honestly shocking. Find somewhere else or do it yourself
Wow, where to start? Xolo does the most basic box-ticking for you and charges a premium for it. They don’t alert you to crucial deadlines. They don’t translate essential documents. They just stick numbers into forms and leave you to deal with the fallout.
Spend 20 minutes on the Spanish Tax Authority website (it’s mostly available in English) and you’ll save yourself money, stress, and disappointment.
In my case, they submitted my Renta without clearly explaining how the payment would be collected. The result? A 20% interest hit on my annual tax bill. Painful and completely avoidable.
Xolo is not a real solution. It’s an eye-wateringly expensive waste of time.
22 August 2025
Unprompted review
Reply from Xolo
Hi Conor, thank you for sharing your thoughts. We’re sorry to hear about your recent experience with us. Our goal is to provide clear guidance and support with tax matters in Spain, and it seems our communication on the tax payment method wasn’t as clear as it should have been. While we do inform users about tax payment details via email and on the platform, we’ll review how we can highlight this important information. We truly value the feedback you've shared. If you have further questions or concerns, we’d be glad to help!
Don't do it, choose another
They might be the most well known for this service but they are the worst provider. I would recommend choosing anyone else. In the long run they don't care about their customers, they are rude, and the price is not competitive. Don't trust them because they will stab you in the back later.
10 March 2025
Unprompted review
Reply from Xolo
Hi, thank you for taking the time to share your thoughts! We’re sorry to hear about your experience and that our service didn’t meet your expectations. Top-notch support and fair pricing are the cornerstones of Xolo, and we would like the opportunity to learn more about what happened and how we can make things right again. Please reach out to us directly at support@xolo.io so we can discuss this further. We’d love a chance to earn back your trust.
Hello my name is Nicolas Lagios (you…
Hello my name is Nicolas Lagios
I have been working with Xolo for the last 3 years as a freelancer without the need to have my own company. Xolo helps me send invoices for a small fee. The security and control are at an excellent level. The customer support team is amazing.
Thank you Xolo for our collaboration.
31 July 2025
Unprompted review
Reply from Xolo
Hi Nicolas, thank you so much for your kind feedback and for being a valued part of Xolo for the past three years! We're thrilled to hear that our solution and support team have made your freelancing journey smoother and more secure.
We truly appreciate your trust, and here’s to many more years of success to come! 🎉 If there’s ever anything you need, just let us know!
Disappointing in the long run — not suited for foreigners in Italy
At first, Xolo seemed like the perfect solution: everything online, in English, and designed for freelancers navigating Italian bureaucracy. They helped me set up my company, which was smooth and efficient.
But once the service actually started, things became far more complicated. While they say they handle your taxes, in reality, you’re mostly given step-by-step guides to do things yourself. Navigating the Agenzia delle Entrate website is tough even for Italians — doing it alone as a foreigner is incredibly stressful.
Despite paying a fairly high subscription (which ends up costing more than a local accountant when you add it up yearly), you’re still responsible for all the admin work yourself. If you miss an email or forget a step, it’s entirely on you. Support is kind and professional, but only available in limited time slots, and not always quickly.
After two years, I’ve switched to a traditional accountant. The cost is the same or even less, and everything is handled for me — no stress, no missed filings. Honestly, if you’re a foreigner in Italy, don’t be afraid to use a local accountant. Many will communicate in English or work with translated documents, and the service you get will be far more complete.
I appreciate the friendly Xolo staff, but the overall experience just isn’t worth the hassle. I wouldn’t recommend this service for anyone who wants peace of mind with their taxes.
24 July 2025
Unprompted review
Reply from Xolo
Thank you for sharing your experience! We’re glad to hear your onboarding went smoothly, though we’re sorry to learn that Xolo’s ongoing service didn’t fully meet your expectations.
Our goal is to ease the administrative burden and support freelancers in staying compliant in Italy. That said, some matters still require direct involvement from freelancers themselves. We’re continuously working to improve our support and processes to help users navigate the complexities of the Italian tax system more effectively, so your feedback is truly appreciated.
We also sincerely value your kind words about our support team. We wish you all the best with your new accountant, and thank you again for the time you spent with Xolo.
all goods heheh
21 June 2025
Unprompted review
Reply from Xolo
Hey John, thank you for sharing your feedback! We're so glad to hear Xolo is working well for you. 🙌 If there's anything you need, just let us know!
It helped me because it is in english
16 July 2025
Unprompted review
Reply from Xolo
Thank you so much for your 5-star review! 🌟
We're really glad to hear that having everything available in English made the process easier for you. If there's ever anything else we can support you with, we're just a message away at support@xolo.io 😊
Renta report
Renta report. Xolo makes every effort to avoid processing it, when you buy this service.
When buying, I'm completely questioning, and I indicate that my case is difficult. Xolo started any movement on my report only 2 weeks before the deadline. With huge delay, 0 interest, and everything done just to skip the client. My question was ignored, and I need to repeat it 2 or 3 times during the email thread. Answers were as minimal as possible.
But 7 days before the deadline, they informed me about a hidden fee to include my wife and child in to renta report. I'm asking for any proof of documentation from the official website, cause it's missing here, and they can't provide it.
To include my wife and my child in renta report, they insist that both need to have an active subscription with them. So again, 2 family members, without any economic activity, must have an active subscription with Xolo to be joint in the main renta report. Without any proof, without any official documentation. 5 days before the deadline and my report still didn't made ....
16 June 2025
Unprompted review
Reply from Xolo
Hi Max, thank you for taking the time to share your feedback! We're sorry to hear about your experience with the Xolo Renta service and understand how frustrating this situation has been for you.
We take the filing of annual taxes very seriously and have a well-defined process in place to ensure accuracy and compliance. That is why we aim to uphold the highest standards, particularly regarding our timing and clarity procedures.
About the inclusion of family members in the Renta report, we understand your concern and recognise how important transparency is. Our approach is based on guidance from the Spanish tax authorities, and it’s crucial to obtain the necessary tax information about dependents for a joint filing. As such, an additional one-time fee offered at a discount and access to the Xolo platform are required to process the return jointly. That said, we acknowledge this requirement should have been communicated from the outset.
We are happy to see that we have been able to address the concerns raised in our support channel. We truly appreciate your feedback, and rest assured that we will review our processes to ensure clearer communication going forward.
Not very customer friendly
Not very customer friendly. They try to minimize the work they have to do, and for every little extra they have a gigantic list of extra charges.
19 June 2025
Unprompted review
Reply from Xolo
Hi, thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, especially regarding the support you received. We strive to be user-focused, provide clear communication, and ensure fair pricing to everyone. We understand that additional charges can be frustrating, and we’re committed to making sure all essentials are included in the service price. If you’d like to discuss the matter further or share your thoughts directly, please don’t hesitate to reach out to us at support@xolo.io.
super lengthy proccess not suitable for digital age
Don't waste your time with this service. Your invoice will be approved within 24 hours or 1 business day. If you have a client waiting to make a payment, good luck waiting for approval.
15 May 2025
Unprompted review
Reply from Xolo
Hi Ilyas, thank you for sharing your feedback. We’re so sorry to hear about your frustration with the Xolo Go service. In some cases, the invoices need to go through a review, which can take up to one business day. We understand this may feel like a delay when time is of the essence, but it's in place to ensure compliance standards are met. That said, we appreciate your input as we’re always looking for ways to improve. If you have any concerns or if there’s anything we can do to help, please reach out directly to our support team. Thank you again for your patience and understanding.
By any means don’t use this service
By any means don’t use this service. Super lengthy registration process and horrible response time. After all of this they will deny your attempt to invoice customers and ask millions of questions. Everytime you send in a invoice request they take 1 day to approve it. And takes 1 week to transfer money from a Swedish account to their garbage German account. And to get charged almost 6% for this garbage service is a true joke. Choose smart and choose something else because this is extreme unprofessional service considering it’s 2025.
14 April 2025
Unprompted review
Reply from Xolo
Hi, we're sorry to hear about your experience with Xolo! We reviewed your case, and our team provided prompt and accurate support throughout your onboarding and invoicing process. Due to the nature of the service, Xolo is obligated to follow certain compliance rules, which can sometimes feel demanding but are essential for security and transparency. Please also note that transfer times may vary depending on payment types, especially for cross-border transactions. We truly regret any inconvenience you experienced, and we appreciate your feedback as it helps us improve! If you'd like to discuss this further with our team or need assistance, don't hesitate to contact us.
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