vertbaudet Reviews 

Ordered at start of April before checking shipping information. By 8th April received notification it had been shipped and incoming Courier confirmed they were awaiting package. By 18th April still no update. According to their shipping information it should have arrived by now. Emailed them and received a nonsense reply with zero care.
Emailed again and received repeated reply.
Still waiting for package 21st April. Scam company taking advantage of pregnant women. Shame on you. Items ordered are obviously desperately needed for a changing body. With no shops selling these clothes other than online. How are you taking advantage of your customer base and declining to provide a suitable and respectful update? Not even to explain where the package is.

I love the clothes but the customer support is TERRIBLE. Purchased something, few minutes after confirming the order realized I got wrong sizes for few of the items - emailed support and was told we cannot change anything in your order. Order has not been put together or let along shipped - not sure why it is so hard to exchange the sizes (they were in stock). Suggestion from CX - upon receiving it - send it back to us (pay for it myself). WTH I’m not sending kids undergarments from the US back to France to exchange a size . Completely ridiculous.

Visited this shop today at Tours and customer service was really poor. Would never buy again here. I show my memberahip number and at till ready to pay the cashier refuse to sell the items. Poor poor treatment.

My parcel has gone missing at the depot - Vertbaudet customer services are completely ignoring my emails and no one is picking up the phone when I try to call. It’s been a month since I placed the order and am no closer to receiving my parcel, or a refund.

Failed to deliver one of the items within my 2 item order, didn't reply to my email twice and when I finally got onto their customer service, he was rude and unhelpful. I then had to fill out an email form, which they purposely do so you can't edit it easily, with questions that arent even contained in the order email. Id imagine just to put you off making the complaint. Painful.

Nearly didn’t place an order based on some of the customer feedback, but I couldn’t find another company who made such lovely advent calendars for babies, so I took a chance. It was a gift for a friend and the package arrived with her in good condition, within 4 days of ordering, I was really pleased.

I wrote to the customer support first 21 October, then 3 times more and they still haven’t sent me a return label! I called to the customer service several times as well but they first promised to resolve the issue and send a label, then they didn’t answer phone calls at all. So I still have two items which is not possible to return. My order number is GE9820409011FR.

Be careful. It was my first time ordering from Vertbaudet and it’s been a really bad experience. I returned some maternity clothes and despite them receiving 3 items they have only refunded me for 1 item. They claim that the other items weren’t in the original packaging when I did send them in original packaging (basically a plastic bag). I’ve never had a company try to deny a refund on such flimsy grounds. Since then, I’ve read of many others who struggled to get refunds. ORDER FROM SOMEWHERE ELSE. if you need to return your items they will try to deny you a refund based on completely illogical and borderline illegal terms.

Order never received and returned to Vertbaudet. It has now been over a month and the refund still hasn't been processed despite them confirming the parcel was returned to their warehouse. Customer services contacted four time so far with no phone number provided.
Poor customer service!

Very fast, quality !!!! I would recommend!! My baby loves vertbaudet . The toys from Vertbaudet really entertain and teach her. I love it. Thanks Vertbaudet!

I have not recieved my order for my Grandsons activity table which i ordered over a month ago. I have now missed his birthday!! So have had to spend extra money to get him something else. emailed Vertaubet x4 now and also Evri
neither are being very helpful. Im not sure where to go from here!!

I placed an order tonight in the Black Friday sale, in my phone. I added my new address and chose to pay via PayPal. After 5 minutes I looked at the order details to find that due to some error, the delivery address was changed back to a precious address but the billing address was updated successfully. I quickly searched gow to cancel the order, however this website doesn't allow even a sinple cancellation!!!!
Their solution is to ask you return the order and ask for a refund.....BUT I NOW LIVE 4 HOURS AWAY IN ANOTHER CITY. HOW ON EARTH IS THIS SUPPOSED TO WORK?
If you try emailing them via the form on the website, you run into the same issue. Completely unreasonable when you're immediately trying to cancel.

I ordered a mattress on the French website 7 weeks ago (for pick up at one of their delivery locations). It was due to be delivered the next week. It never showed up. Customer service apologised initially and reassured me that the product would be delivered the next week. I have not heard from them since despite several attempts to contact them.

Jolie collection à la fois moderne mais aussi agréable à porter, allure décontracte mais chic

Best quality at best price! These clothes wash super well and the morphologik trousers fit my skinny son perfectly. Been a loyal customer for 10 years. Verbaudet honestly cant be beaten!

In Dec 2023, my mom gave me money to buy dresses on Envie de Fraise as a Christmas present. I placed the order, found the dresses didn't fit, and went to the website to process the return. However, Vert Baudet had bought Envie de Fraise. The original website ceased to exist and Vert Baudet did not have a record of my order. I contacted Vert Baudet's customer service on January 7th for help, and they gave me Envie de Fraise's customer service email so I could get the return label and get my refund.

I received a response from Envie de Fraise on Jan 9th, and they sent me the return label and told me my refund would be processed once the package was returned. I shipped the package and waited. After not hearing a response for two weeks, I followed up a few times but never received a reply. So I contacted Vert Baudet again for help.

Vert Baudet then told me that any orders placed on EDF before Dec 31st no longer existed, and since they didn't have access to EDF's data, they could not process any returns/refunds, and that from Jan 1st EDF ceased to exist. If this is true, it's a complete breakdown in communication. I contacted Vert Baudet on Jan 7th and was told to message EDF, and received a reply from them (and a return label!) AFTER Jan 1st. So it was only after I sent my package that I did not receive any further help. I was not offered store credit, or any kind of compensation.

The kicker is that Vert Baudet is still selling these dresses from EDF, so not only will they not pay me back, they've kept the inventory! Making this effectively theft. Now I have to tell my mom that the Christmas gift money she sent me has been spent, but I don't even have the dresses to show for it. Absolutely awful customer experience.

At no point was I told that this would happen -- no communication from EDF or Vert Baudet that I would cease to hear from the original retailer. I made the purchase in good faith that my refund would be honoured. And when you buy a company, you accrue their debts too, so I find it extremely unreasonable that Vert Baudet will not find a way to make this right.

A disappointing and frustrating experience all around.

Update...I was told to move my review as it was not part of the UK and now I am being told to move it back to the UK section. This company can not even get feedback correct

Zero help! multiple emails that get generic replies.
They are no help and don't want to help.

Order number: GE4789420397FR

Ordered on the 07 of November, still not dispatched on the 15th. Asked for it to be cancelled as it was taking so long and I got the product elsewhere.

Got a generic reply saying they are sorry and will ship as soon as possible (even tho I just asked for it to be cancelled) my reply back went unanswered.

Called customer service who said they cant see the mails that its e-global and they can't do anything that They suggested that I refuse the delivery but I explained as I am working it will just be left at the door. I now will need to pay to return this item.

Then got a mail 2 days later that it was dispatched.

Rang customer care again today waited on hold to be told no English speaking rep available that she only spoke Spanish and hung up on me.

They purposefully seem to make it hard as any message regarding delivery goes to e-Global who customer care say they can't see. Phone number also doesn't work as after waiting you will be hung up on.

I don't advise ordering from this company!!

!!Moved from the UK section!!

EDITED ON 12th of October,
After placing the review here I received an email from VertBaudet apologizing and telling me that they have issued a refund of the missing item + shipping charges. Few days later I received the refund.

ORIGINAL COMMENT
I placed an order of two bathrobes for my kids on August 31, but received only one on September 17. I sent an email immediately enquiring about the missing item and they replied the next day asking me whether the package looked to be opened or tampered with. I told them NO, the package was a sealed bag that barely fit one bath robe. Since then there is no response. It’s been 12 days since their first and only email, I sent so many emails but NO RESPONSE!
Very disappointing experience!