Very professional, prompt in getting things done. Between my old van dying, going through the process of contacting vans direct, buying a new van and having it delivered only took a Cpl of weeks and t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Simply a delight to deal with listened to my requirements and made the whole process simple and very smooth Very impressed with keeping contact throughout initial order to final delivery day and ev... See more
Company replied
My husband had dealings with Simon when purchasing his new van. He’s been kept informed at every step and has since had follow up calls to make sure everything was as it should be. We turned to V... See more
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Our first time using Vansdirect was 6 months ago, WOW what service. Dealing with Glen & Talisha has made the experience of buying vans actually enjoyable. We are on our 4th deal. I only have to email... See more
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Company details
About Vansdirect
Written by the company
Vansdirect is an award-winning van leasing broker, offering competitive deals on new vans.
With a wide selection of makes, models, trims, specifications and fuel types available, we are confident that we will have the right van for your needs - whether you’re looking for a panel van, crew van, pick-up or conversion.
We also pride ourselves on offering the best prices across the market and have a price promise to reflect this. Plus, with our flexible finance arrangements, you’ll be sure to find a van leasing, contract hire or hire purchase agreement to suit your budget.
Our friendly team of industry experts are committed to providing the very best customer service and will always take the time to understand your specific requirements in order to find your perfect match. With over 20 years of experience in the trade, there’s nothing we don’t know about van leasing, and our happy customers can testify to this!
So, if you’re looking for a great deal on a new van, contact us online today to see how we can help.
If you’re already a Vansdirect customer, we would love to hear your feedback. Share your experience so we can continue to provide an award-winning service.
With a wide selection of makes, models, trims, specifications and fuel types available, we are confident that we will have the right van for your needs - whether you’re looking for a panel van, crew van, pick-up or conversion.
We also pride ourselves on offering the best prices across the market and have a price promise to reflect this. Plus, with our flexible finance arrangements, you’ll be sure to find a van leasing, contract hire or hire purchase agreement to suit your budget.
Our friendly team of industry experts are committed to providing the very best customer service and will always take the time to understand your specific requirements in order to find your perfect match. With over 20 years of experience in the trade, there’s nothing we don’t know about van leasing, and our happy customers can testify to this!
So, if you’re looking for a great deal on a new van, contact us online today to see how we can help.
If you’re already a Vansdirect customer, we would love to hear your feedback. Share your experience so we can continue to provide an award-winning service.
Contact info
Vansdirect Ltd, 6 The Courtyard, NP10 8UL, Newport, United Kingdom
- 0344 539 4125
- www.vansdirect.co.uk
4.4
Excellent
113 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
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The service was second to none both…
The service was second to none both from the sales team to the accounts.
Trevor Hammond
20 July 2026
Reply from Vansdirect
Thank you for your wonderful review, Trevor.
We are delighted to hear that you found the service second to none. Providing a seamless experience across all departments, from our sales team through to accounts, is something we take great pride in.
Thank you for choosing Vertu Motors and for taking the time to share your feedback. We look forward to welcoming you back in the future.
Kind regards,
Keith
Reply from Vansdirect
Thank you for your feedback. We’re delighted to hear that you found the team so helpful and that you had a positive experience with us.
We truly appreciate you taking the time to share your comments.
Kind regards,
Matthew
I cannot recommend Van Direct highly…
I cannot recommend Van Direct highly enough!
From the very beginning, Amanda Jenkins, my Sales Consultant, went completely above and beyond to make sure everything ran as smoothly as possible. She was constantly chasing updates on my Ford Transit Courier, keeping me informed every step of the way, and always stayed so positive and reassuring throughout the entire process. Nothing ever felt like too much trouble, and I genuinely felt that she cared about making sure I was looked after. Amanda is an absolute credit to Van Direct.
A huge thank you also goes to Emma and Zoe from the Customer Service and Finance teams. They were both incredibly helpful, professional, and so quick to respond to any queries I had. Their communication and support made everything stress-free.
I’d also like to mention the delivery driver, who I believe was called James (apologies if I’ve remembered that incorrectly!). He phoned me in the Tuesday afternoon to let me know he will be delivering my new van first thing on Wednesday morning and he was just as excited as I was! He was genuinely so happy for me, and his enthusiasm made receiving my new van even more special.
This experience has shown me that it truly takes an amazing team to make everything come together. Every single person I dealt with was kind, professional, and genuinely cared about providing outstanding customer service.
Thank you to everyone at Van Direct. I’m absolutely thrilled with my new van and will be forever grateful for everything you’ve done. You have an incredible team! ❤️🚐
Best Wishes to the team!
Stacey Evans
26 June 2026
Unprompted review
Reply from Vansdirect
Good afternoon Stacey,
Thank you for your fantastic feedback, it’s wonderful to hear you felt so well supported throughout. We’re pleased Amanda, Emma, Zoe and the wider team made everything smooth, reassuring and stress-free, right through to delivery.
Kind regards,
Dean
Reply from Vansdirect
Hi there,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you found the process so easy and that Amanda was extremely helpful throughout your experience with Vansdirect.
Your kind feedback means a great deal to the team, and we’ll be sure to pass your comments on to Amanda. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
smooth process throughout
very quick and easy to deal with, also very helpful and friendly
12 June 2026
Unprompted review
Reply from Vansdirect
Good afternoon Ryan,
Thank you for your review. It’s great to hear that everything was quick and easy to deal with, and that the team were helpful and friendly throughout — we really appreciate your feedback.
Kind regards,
Dean
Great service
3 June 2026
Reply from Vansdirect
Good morning,
Thank you for your review. It’s great to hear you had a positive experience and received such good service — we really appreciate your feedback.
Kind regards,
Dean
Customer Service is Second to None
Customer service is second to none. Always ensuring satisfaction with all aspects of the ordering to the receiving of the vehicles.
4 June 2026
Unprompted review
Reply from Vansdirect
Good afternoon Darren,
Thank you for your fantastic feedback. It’s great to hear you experienced such high levels of customer service throughout, from ordering right through to receiving your vehicles. Ensuring everything meets expectations is what we aim for, so it’s wonderful to know this was reflected in your experience.
Kind regards,
Dean
Fantastic service from start to finish
Fantastic service from start to finish. We recently purchased a new vehicle from Vans direct and all the staff were extremely pleasant and helpful. Simon in particular was brilliant at finding a vehicle that met my requirements.
3 June 2026
Unprompted review
Reply from Vansdirect
Thank you for your fantastic review.
We’re delighted to hear that you received great service from start to finish and that our team made your experience such a positive one. It’s especially pleasing to know that Simon was able to find a vehicle that perfectly met your requirements—he’ll be thrilled to receive your kind feedback.
Providing a helpful and enjoyable experience is what we strive for, so your comments really do mean a lot to us.
Thank you again for choosing Vans Direct.
Kind regards,
Keith
Excellent service
Good communication, efficient and veey friendly and helpful staff. Really enjoyed the experience and cant wait for my new vehicle.
5 June 2026
Reply from Vansdirect
Thank you for your wonderful feedback.
We’re really pleased to hear that you found our team friendly, helpful, and efficient, and that the communication throughout your experience met your expectations. It’s great to know you enjoyed the journey with us.
We’re just as excited for you as you await your new vehicle, and we’re sure you’ll love it!
Thank you again for choosing us.
Kind regards,
Keith
First time leasing a van from…
First time leasing a van from Vansdirect and I cant recommend highly enough. Conan dealt with my initial enquiry very quickly and then Lorna always kept me updated and was a pleasure to deal with. Vansdirect are now at the top of my list for all future vans I require.
5 June 2026
Unprompted review
Reply from Vansdirect
Thank you for taking the time to share your fantastic feedback following your first experience leasing with Vansdirect.
We’re delighted to hear that Conan was able to handle your initial enquiry so promptly and that Lorna kept you well informed throughout the process. Providing a smooth and supportive customer journey is something we pride ourselves on, so it’s great to know both made such a positive impression.
It’s especially rewarding to hear that we’re now at the top of your list for future van requirements — we truly appreciate your trust and look forward to supporting you again.
Kind regards,
Keith
Brilliant service again 👏👏👏
2 June 2026
Reply from Vansdirect
Thank you for your kind feedback. We’re delighted to hear you had another brilliant experience with us.
Your continued support means a lot to the whole team, and we look forward to seeing you again in the future.
Kind regards,
Keith
Fantasic customer service and support…
Fantasic customer service and support from the start. Very helpful and friendly staff.
29 May 2026
Unprompted review
Reply from Vansdirect
Thank you for your wonderful feedback. We’re really pleased to hear that you received fantastic customer service and found our team helpful and friendly throughout your experience.
Your kind words mean a lot to us, and we’re glad we could support you from the very start. We look forward to welcoming you again in the future.
Kind regards,
Keith
Reply from Vansdirect
Thank you for your lovely feedback. We’re so pleased to hear that you had a positive experience with our team.
Providing a friendly and welcoming service is very important to us, so your kind words are truly appreciated.
We hope to see you again in the future.
Kind regards,
Keith
Our van broke down in February this…
Our van broke down in February this year and eventually managed to get it booked in at the Citroen dealership Stalantis Turburn Road Birmingham on the 30th March for the warranty work to be completed together with a DPF issue
To date as from today the 26 May the van is still at this dealership and works still not completed
No feedback whatsoever from vans direct and no response or reply to our emails and phone calls
We have ended up hiring another van for now 9 weeks whilst our van is stuck at the dealership
Please keep away from vans direct for your next vehicle as a total shambles of a company and despicable service
We have emailed vans direct customer service and to date still no reply or response
11 February 2026
Unprompted review
Carl Thorne great guy
Carl Thorne great guy, easy straight forward job done all sort within minutes, no call waiting or ring you back
20 May 2026
They gave us a brilliant service from…
They gave us a brilliant service from start to finish I had no problems. I would use them again
21 May 2026
From the Start it was very quick and…
From the Start it was very quick and very helpful. Thank you
20 May 2026
Unprompted review
Great Service Great value would buy…
Great Service Great value would buy another vehicle again 5 Star Thanks
26 May 2026
Great prices and easy to deal with
Great prices and easy to deal with
Simon and the team are excellent
1 May 2026
Reply from Vansdirect
Hi Ben
Thank you for your great feedback. We're really pleased to hear you found the prices competitive and the whole experience easy to deal with. It’s fantastic to know that Simon and the team provided excellent service throughout — your kind words will mean a lot to them.
Kind regards
Dawn
Electric van
Vans direct attended our AGM and was impressed with the information given especially in regards going from Diesel van to fully electric
18 April 2026
Reply from Vansdirect
Hi Philip
Thank you for your lovely feedback. We're delighted to hear that Vans Direct made such a positive impression at your AGM. It’s great to know that the information provided — particularly around transitioning from diesel vans to fully electric — was helpful and informative.
Supporting customers through that shift is increasingly important, so it's fantastic to hear it was well received.
Your kind words are truly appreciated.
Kind regards
Dawn
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