Very well mannered and spoke clearly and helped me with the problem I was having with my bill not being received from utilita for over a month. I appreciated his help and was grateful for his assistan... See more
Company replied
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The customer representative. Lethu was absolutely brilliant at helping myself back on supply with electricity. I was very happy with the service I was received for my energy supply. Kind regard... See more
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Dave the customer services finance support assistant was friendly, compassionate, and extremely helpful. He made sure that the repayment plan that I set up was affordable and wasn't going to p... See more
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I haven't had any problems with Utilita Energy up until today that is. I have been struggling with my smart meter and my prepayment loading onto my account which left me without an electric supply. T... See more
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Company details
Written by the company
Utilita Energy is one of the UK’s leading Smart PAYG Energy suppliers. We give you everything you need to keep your home switched on - you'll see exactly how much you're spending on your electricity and gas with our smart meters and In-Home Display. Plus, our award-winning My Utilita app gives you more visibility and control of your energy usage, so you can manage your energy anywhere, anytime. Find out more at www.utilita.co.uk
Utilita Energy
Written by the company
- Take control with My Utilita
- Your energy is at your fingertips with our award-winning app - giving you even more control over your energy usage. Top-up from £2, get balance and bill updates, POWER UP, and keep on top of your usage – anytime, anywhere! Plus, access exclusive rewards and offers from Utilita Extra.
- Join in with Utilita Extra
- Enjoy extra just for being with Utilita – it’s our way of saying thank you. Utilita Extra gives you access to weekly giveaways for the chance to win vouchers for top-name brands and tickets to see some of your favourite artists. Plus, you'll also be entered into the Utilita Jackpot draw, giving you the chance to win life-changing prizes every month.
- £15 Emergency Credit & Friendly Credit Hours
- It’s just a little extra time to top-up when you need it – our smart meters offer £15 Emergency Credit and Friendly Credit hours, so you won’t lose supply from 2pm – 10am even if you’ve run out of credit.
Contact info
Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh, SO53 3QB, Hampshire, United Kingdom
- 03452 072 000
- www.utilita.co.uk
4.3
Excellent
112K reviews
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This gas engineer that came to my…
This gas engineer that came to my property Alison Cruz I believe his name was was excellent very polite extremely helpful did a Fantastick job five star worker
23 July 2026
Unprompted review
My gas power up has been pending since…
My gas power up has been pending since winter meaning I can’t power up if I need to. Twice this has apparently been escalated with the promise of a resolution within 24 hours. Twice this has not been done. Today I’m informed this is affecting every Utilita customer although I haven’t actually found anyone else who has this issue yet! Fobbed off constantly by these useless cowboys. It’s time to change supplier. This company is unreliable.
23 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My inquiry is about the date for installing a smart gas meter.
Everything went smoothly once I started talking to the employee about my issue, and he helped me resolve it; that was a great help from him.
23 July 2026
Unprompted review
Reply from Utilita
Good afternoon
We're so pleased to hear that your issue was resolved smoothly and that our employee was a great help. Thank you for your positive feedback!
Regards
Nick
Fed up with Utilita
I am getting really fed up with you Utilita, you keep sending me letters to put my direct debit down I would like it to stay at £55 a month. Please contact me as I can never get throught to you on the phone or on the chat. Many thanks
22 July 2026
Unprompted review
Reply from Utilita
Hi Angela
Great to speak with your this afternoon, really glad this has all been resolved and apologies once again for the automatic system altering your direct debit. If you have any further issues or concerns please get in touch and I'd be happy to assist.
Regards
Nick
Prompt resolution of connection & meter…
Prompt resolution of connection & meter installation
18 July 2026
Reply from Utilita
Hi Manzarul
We're happy we could provide a great experience during your meter installation. Thank you for your positive feedback!
Jacob
Hi my experience from utilita is very…
Hi my experience from utilita is very good company
22 July 2026
Unprompted review
Reply from Utilita
Hi Maria
Thank you for taking the time to share your positive experience with us. We are so pleased we've provided a good service for you.
Jacob
Informative
Informative . Didn't waffle.on talking wise.for to long.answered the questions I had.
22 July 2026
Unprompted review
Reply from Utilita
Hi Loo
We're glad we could provide clear and concise answers to your questions. We appreciate your feedback. I've sent a request for contact information via a Trustpilot email to gain some further feedback on what we could do moving forward for a 5 star review. If you could respond to this review it would be great to have a conversation.
Regards
Nick
Excellent customer service every time
Excellent customer service every time. Choose them for PAYG ease of use
22 July 2026
Unprompted review
Reply from Utilita
Hi Holly
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive excellent customer service and find our PAYG system easy to use.
Regards
Nick
It has taken months to resolve an issue
It has taken me 11months to resolve the problem on my account I have sent in the paperwork they requested multiple times over the months and no one had saved it to my records
18 July 2026
Reply from Utilita
Hi Samantha
Thank you for speaking with me this afternoon, I'm very sorry to hear about your experience and understand how frustrating it must have been to spend 11 months trying to resolve an issue on your account. I sincerely apologise for the delays and for the inconvenience caused by having to submit your paperwork multiple times and as discussed I've sent you a message with my departments email if you need any assistance moving forward.
Regards
Nick
Great customer service!
Utilita are always quick to provide with support and the customer service team are always understanding of the situation and give the best options available to me.
22 July 2026
Unprompted review
Reply from Utilita
Hi Michael
We're so pleased to hear that our team is always quick to provide support and understanding. Thank you for your positive feedback!
Regards
Nick
I woke one morning to no hot water…
I woke one morning to no hot water needed a new gas meter called utilita new meter in place by evening was happy with that and to top it off a cheque for £40 because they were late .nice one. Because I am pay as you go I now needed a new electric meter to to connect gas to my smart meter.Called twice and spoke to Zeanda both times she was very friendly and helpful and easily sorted my problem.Thank you Zeanda for your help
22 July 2026
Unprompted review
Reply from Utilita
Hi Barbara
We're so pleased to hear about your positive experience! It's wonderful that your gas meter issue was resolved quickly, and we appreciate your kind words about our team member's friendly and helpful assistance in sorting out your electric meter.
Regards
Nick
Needed help with my payment to my…
Needed help with my payment to my prepayment meter and the lady i spoke to Nandi Ndlovu was so helpful in sorting it out quickly and ensuring that all my details were up to date, very kind and caring person
20 July 2026
Reply from Utilita
Hi Alison
We appreciate you sharing your positive experience. We're so pleased to hear that our team member was helpful in sorting out your payment quickly and ensuring your details were up to date. We're glad they were kind and caring.
Regards
Nick
Very good happy with the members of…
Very good happy with the members of staff she helped a lot.
21 July 2026
Reply from Utilita
Hi Hevar
We are so pleased to hear you had such a positive experience and that we were able to help you so much. Thank you for your feedback!
Jacob
I rang a few times in 1 day
I rang a few times in 1 day, everyone was very helpful, understanding and helped me deal with a problem I had quickly, Thankyou very much for your help.
21 July 2026
Reply from Utilita
Hi Elizabeth
We're so pleased to hear that our team was consistently providing a helpful service. Thank you for your kind words!
Jacob
Very friendly and helpful customer services
Good customer service they my you feel that they actually listen to you instead of trying to talk over you or down to you .
Great Utilita energy keep it up ! 👍
21 July 2026
Reply from Utilita
Hi
We're so pleased to hear that our customer service team made you feel listened to and respected. Thank you for your wonderful feedback and for recognizing our efforts! We'd love to know what else we could do to make your experience a 5-star one.
Jacob
Reply from Utilita
Hi Martin
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us.
Jacob
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and informative and asked relevant questions.
21 July 2026
Reply from Utilita
Hi Deborah
We appreciate you taking the time to share your feedback. We're so glad to hear that we provided such a great experience for you.
Jacob
Reply from Utilita
Hi Inna
Thank you for taking the time to share your positive experience. We are delighted to hear that we consistently resolve your requests promptly.
Jacob
They lady I spoke to (Tania H) was very…
They lady I spoke to (Tania H) was very friendly, polite, and very helpful with my request, she talked me through everything, and the problem was solved.
21 July 2026
Unprompted review
Reply from Utilita
Hi Georgina
We're so pleased to hear that Tania provided such a great experience in guiding you through everything. Thank you for your wonderful feedback!
Jacob
A human
The lady i spoke to was incredibly helpful, was so nice to deal with a person. Wish more companys worked this way. Excellent Utilita Energy.
21 July 2026
Unprompted review
Reply from Utilita
Hi Bernard
We're so pleased to hear that our team provided such a positive and helpful experience. Thank you for your wonderful feedback and kind words!
Jacob
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