Great service, but on phone interaction took a long time. As a client with several policies, I would have thought the process for getting a new policy should have been shorter. I think I spent 40... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
EV cars come in different battery sizes. There was no provision for entering this when making an online application. I was fortunate to get a salesperson who knew how to change the upper limit of our... See more
Company replied
After comparing several insurance providers using the same coverage options and variables, I found this provider to be the most affordable. One thing I also noticed is that pricing varies significantl... See more
Company replied
When I did eventually get through to a real person, they could not have been more helpful. Annoyingly I cannot remember her name, but she was a Pasifika lady and was a great ambassador for Tower. Plus... See more
Company replied
Company details
Written by the company
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Contact info
Level 5/136 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 379 372
- www.tower.co.nz
4.3
Excellent
4K reviews
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I called to insure my boat a little…
I called to insure my boat a little while ago and having waited and waited then was told to provide a condition report. Provided that and then told the boat cannot be insured as it’s over 30years old. The report cost me, had you said during the first call that you could not insure it I would have saved myself $250
1 September 2026
Fast and reliable.
1 September 2026
Very affordable!!!
31 August 2026
To be able to change my vehicle policy…
To be able to change my vehicle policy online easily
30 August 2026
When needing to submit a claim…
When needing to submit a claim late last year, the process was easy and straightforward. The customer care was good, keep me in the loop and on the status of my claim.
14 December 2025
Very helpful
Very helpful, answered any questions I had. And I have been with you for many years now and you have always looked after me with any concerns I may have had.
30 August 2026
Excellent and competitive pricing
30 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Tower
Hi Chris,
We're sorry to hear that you feel this way. If you have additional feedback, we can assist you with, please let us know how we can improve moving forward.
Thanks,
Tower Team
Reply from Tower
Kia Ora Tyler,
Thanks for your review and sharing your experience with us. We appreciate your feedback.
Warm regards,
Tower Team
Easy to do online quote
Easy to do online quote. Quick to get in place. Competitive pricing.
28 August 2026
Reply from Tower
Hi Lesley,
Thanks for sharing your experience with our online quote journey process! We're glad to have you onboard.
Warm regards,
Tower Team
Was quick and easy.
28 August 2026
Reply from Tower
Hi Shiva,
Thanks for your review - we're pleased to know that the process to get cover was quick and easy for you.
Warm regards,
Tower Team
Updating my Insurance online was easy…
Updating my Insurance online was easy and fast after seeing Towers Television promotion advertising with a 2 months free promotions on any new policy. It made sense to have all my Insurance with the one Company
28 August 2026
Reply from Tower
Hi Robert,
Thanks for your review. We're pleased to be able to offer you cover for all your assets, and that the 2MONTHS promotion helped make this decision for you.
Warm regards,
Tower Team
The process to insure both vehicles was…
The process to insure both vehicles was easy and fair …the Tower representative was extremely helpful and explained everything clearly.
The premiums are manageable which is important in the current economy.
28 August 2026
Reply from Tower
Hi Michael,
Thanks for your kind words! We're pleased to have you onboard with us and know that your cover was affordable for your needs.
Thanks,
Tower Team
It was really easy to get my car…
It was really easy to get my car insured and I didnt have to stress out about anything at all.
28 August 2026
Reply from Tower
Hi Sachindr,
We're pleased to hear that the process to obtain your new car insurance was easy and stress-free!
Thanks for your feedback,
Tower Team
Very easy to apply
27 August 2026
Reply from Tower
Hi Johan,
Thanks for joining Tower! We're thrilled to have you onboard and know that the process to apply was easy for you.
Warm regards,
Tower Team
Access to the website and fast…
Easy access to the website and fast response with answers and fair prices
25 August 2026
Reply from Tower
Hi Petrus,
Thank you for your review - we appreciate you taking the time to share your recent experiences with us!
Warm regards,
Tower Team
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