Topflight Reviews 

1,941
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 316 reviews, reviewers overwhelmingly had a great experience with this company. Many people enthusiastically praise the exceptional tour guides and wonderfully organized excursions that make trips incredibly informative, smooth, and deeply engaging for everyone involved. Travelers also love the friendly hotel staff, delicious food, and comfortable accommodations provided throughout their entire relaxing stay abroad. Guests often note that resort representatives are consistently available to offer helpful local tips and assistance. Some reviewers were not happy with the hotel dining arrangements and experienced frustrating issues with food quality and choices during their trips. Other people also mentioned significant disappointment regarding inconvenient seating allocations on return flights or awkward separation in hotel room placements.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable throughout their trips.... See more

Holidays

Reviewers highlight positive aspects of holidays, describing well-organised trips with excellent hotels and... See more

Service

Customers consistently note positive experiences with service, highlighting staff who are helpful and... See more

Location

Clients share ambiguous opinions on location, with many reviewers praising stunning views, lovely... See more

Quality

Customers had ambiguous experiences with quality, revealing a stark contrast in opinions. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with Topflight on our holiday to Sorrento was top class. Hotel Astoria was all we expected. Really enjoyed the excursions with well informed guides . Wendy who looked after us was... See more

Company replied

Rated 5 out of 5 stars

Everything well organised (apart from check-in delays at Dublin airport). Lovely hotel, warm and friendly hosts. Resort rep always available and ready to offer tips and ideas. Like the daily text m... See more

Company replied

Rated 5 out of 5 stars

Just back from a week in Sorrento. Top flight team from sales through to resort team were excellent. The introduction to Sorrento walk around, organised by the resort team, was a great idea and a good... See more

Company replied

Rated 5 out of 5 stars

Our holiday was excellent great tours and an outstanding tour guide in Andrea. Everything was fist class. However our hotel experience was far from a four star. We were possible unfortunate in the bed... See more

Company replied


Company details

  1. Travel & Vacation

Information provided by various external sources

We at Topflight are proud to be a fully Irish-owned company and a market leader in providing quality holidays both to summer destinations as well as having an award-winning ski programme. A fully licensed & bonded company and trusted by holidaymakers for over 40 years, you can book with confidence with Topflight.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,941)

285 reviews in the last 12 months

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Rated 5 out of 5 stars

Topflight’s A Taste of Puglia

We have just returned from a fantastic holiday in Puglia with Topflight and we really couldn’t have asked for a better experience.

From the moment we arrived, everything was very well organised. The itinerary was excellent and gave us the chance to see so many beautiful places, including Ostuni, Polignano a Mare, Matera, Alberobello, Locorotondo and Lecce. There was a lovely mix of sightseeing, culture, food and time to relax, without ever feeling too rushed.

We stayed at Hotel Relais Porta Del Sud, which was a very comfortable and peaceful base for the week. The food was excellent, with plenty of choice and quality throughout our stay. The hotel staff — friendly, welcoming and always helpful, which made our stay even more enjoyable.

A special mention must go to our Italian guide, Stefano. He was brilliant and really made the holiday for us. Stefano was extremely knowledgeable, friendly and approachable, and his passion for Puglia and Italian history and culture really came across. He had a great way of bringing the places we visited to life, while also adding plenty of humor, the occasional song and personal stories along the way. Nothing was ever too much trouble for him, and he went out of his way to make sure everyone was enjoying themselves.

We couldn’t speak highly enough of Stefano — he was a real credit to Topflight and one of the highlights of the trip.

Overall, we had a wonderful holiday and would recommend Topflight’s A Taste of Puglia tour.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

From booking

From booking, to assistance on our holiday in Sorrento by the Resort Managers we had an excellent experience with Topflight. Highly recommend!

8 August 2026
Rated 5 out of 5 stars

The hotel is in the country but a shuttle service is provided but you are on tour every second day so we did not need to go anywhere else.

We had the most wonderful week in Puglia.The hotel , Realais Porto Del Sud provided a hot meal for us on arrival at 10 .30 at night.! The rooms were very different from a boaring hotel at home very spacious and with Air Conditioning.
The food was fabulous, plenty of choice each evening , local Italian cuisine which I loved.
The tours were brilliant, and STEFANO our Top-flight representative went above and beyond for us all. He was very well informed about the area and the places he took us.He made many suggestions about the local food, "super tasty" was his favourite saying.
He sang a couple of songs also when we had a sing song and he can sing!
STEFANO is our hero!

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Puglian Adventure

A fabulous trip to Puglia made all the more memorable by the amazing Stefano. His care and guidance were so much appreciated and done with such ease. Would highly recommend this trip especially if Stefano is your guide.

4 September 2026
Unprompted review
Rated 4 out of 5 stars

July 2026

We had a wonderful holiday going with Topflight. Our hotel was excellently located however the food was disappointing and we would rate it 3 star and definitely not 4 star. Our guide Alice was lovely and very helpful.

28 August 2026
Rated 5 out of 5 stars

Booking with TF took the stress out of…

Booking with TF took the stress out of travelling, whilst the flight airline was poor the rest of the holiday was well organised, having a point of contact was excellent to Adler any queries and the wealth of knowledge excellent

24 August 2026
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Reply from Topflight

Thank you for your kind feedback.

Firstly, we’re delighted to hear that you had a great holiday and found our Resort Manager knowledgeable and helpful throughout your stay.

We’re very sorry to hear that your experience with the airline was disappointing. If you would like to provide us with some further details, please feel free to contact our Customer Services team at customerservices@topflight.ie.

Thank you again for taking the time to share your feedback. We do hope to have the pleasure of welcoming you back on another Topflight holiday in the near future.

Many thanks,

Amy

Rated 5 out of 5 stars

Holidays made simple

Holidays made simple

23 August 2026
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Reply from Topflight

Thank you!

We appreciate the feedback and you taking the time to send us your kind comment.

Many thanks,

Amy.

Rated 5 out of 5 stars

Sorrento with Topflight

Our experience with Topflight on our holiday to Sorrento was top class.
Hotel Astoria was all we expected. Really enjoyed the excursions with well informed guides .
Wendy who looked after us was a lady , so helpful and informative and a really nice touch was the bottle of prosecco with glasses left into our room to help us celebrate our 40th wedding anniversary.
Thank you to all involved.

18 August 2026
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Reply from Topflight

Thank you for your kind feedback.

We’re thrilled to hear that you had such a wonderful time in Sorrento with us, and congratulations again on your 40th wedding anniversary!

Feedback like this means so much to us, and we really appreciate you taking the time to share it.

We hope to see you again on another Topflight holiday in the near future.

Kind regards,

Amy

Rated 5 out of 5 stars

Well organised

Well organised. Staff extremely pleasant and helpful. Great communication about holiday and excursions.

9 August 2026
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Reply from Topflight

Thank you for your kind feedback.

We are delighted to hear such lovely comments and we hope to see you again in the future!

Kind regards,

Amy.

Rated 4 out of 5 stars

As ever fantastic holiday.

As ever fantastic holiday resort was 5star in our books. The only downside was we were unable to pre book our seats and luggage onto the flight.

17 August 2026
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Reply from Topflight

Thank you for taking the time to share your comments.

We’re delighted to hear that you had a fantastic holiday and that the holiday itself was worthy of 5 stars.

We’re sorry to hear that the inability to pre-book seats impacted your overall score. As this particular flight operates as part of a group booking with the airline, unfortunately we do not have the facility to pre-book specific seats in advance.

In terms of luggage, a 20kg checked bag is included as standard with your Topflight package. Your 10kg hand luggage allowance is also included, although this is checked into the hold at the airport at no additional charge.

We hope this helps to clarify the arrangements and, most importantly, we’re very pleased to hear that you had such an enjoyable holiday with us.

Kind regards.

Amy.

Rated 5 out of 5 stars

Every connection on time and worked…

Every connection on time and worked well. Staff available and helpful.

17 August 2026
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Reply from Topflight

Thank you for your kind comments!

We are delighted you had a great experience with us on your trip and found our staff helpful and available.

We do hope to welcome you back again in the future.

Kind regards,

Amy.

Rated 5 out of 5 stars

Top flight as always extremely…

Top flight as always extremely professional, warm and friendly. Thank you for an excellent holiday. Looking forward to next year.

17 August 2026
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Reply from Topflight

Thank you for your wonderful feedback!

We are delighted to hear you had an excellent holiday with us and we cannot wait to welcome you back next year!

Kind regards,

Amy.

Rated 5 out of 5 stars

Fabulous week in St Johann

We had a wonderful week in St Johann, Austrian Tyrol. We were highly impressed with Topflight as a Tour Operator. Everything from the online booking to our return home was a trouble free experience. The online booking was very easy to input. All the information we received prior to the holiday & during the holiday was most informative, accurate & easy to follow. Our tour guide was most attentive, knowledgeable , courteous, friendly & available if required. We had an excellent tour guide on our trips. The hotel was excellent, our trip destinations wonderful, nicely spaced out with our free days. Lots of suggestions on what to do when not on an excursion. All information was provided before it was needed & we had very few queries about anything. I have gone on many escorted tours & was so impressed with Topflight. I would highly recommend a tour with them. Also found it great value for all that was included in the trip 10/10

25 May 2026
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Reply from Topflight

Thank you for your kind feedback.

We are absolutely thrilled to hear such a raving review!

Thank you for your kind comments for our tour guide, booking system, the tours and holiday overall, we really do appreciate it.

We look forward to welcoming you back in the near future.

Kind regards,

Amy.

Rated 4 out of 5 stars

The Topflight Holiday company is a customer focused organisation provided excellent customer…

Topflight provided excellent customer service before, during and after our holiday.
The resort managers were contactable almost 24/7 and extremely knowledgeable.
The hotel Bristol lived up to the on-line descriptions and comments, a wonderful establishment.
Unfortunately our experience with Naples airport, on arrival, was a complete chaotic shambles, and our experience there for the departure home flight wasn't much better. That may put us of any holiday that uses Naples airport.

2 August 2026
Topflight logo

Reply from Topflight

Thank you for taking the time to leave such a kind review.

We’re delighted to hear that you had a wonderful holiday with us and that the Hotel Bristol exceeded your expectations.

Thank you also for your special mention of our Resort Managers. We really appreciate your lovely feedback and will be sure to pass it on to the team.

We’re very sorry to hear that your experience at Naples Airport on your journey home had a negative impact on an otherwise enjoyable holiday. While airport operations can often be outside of our control, we completely understand how frustrating this must have been. We will share your feedback with our in-resort team and relevant partners to see where improvements can be made.

Thank you again for your valuable feedback. We do hope we’ll have the pleasure of welcoming you on another Topflight holiday in the near future.

Kind regards,

Amy.

Rated 5 out of 5 stars

Speechless

We travelled to Sorrento . We had the fabulous Wendy all throughout the holiday .
Wendy was incredible and really looked after us 24 hours a day .
I normally book things myself but from now on I'll be using top-flight .

10 August 2026
Topflight logo

Reply from Topflight

Thank you for your kind feedback!

We are thrilled to hear you had a wonderful trip with us and thank you for such kind comments.

We hope to welcome you back again in the near future.

Kind regards,

Amy.

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