This company has gone above and beyond for me. Evri have let me down with my order delayed really badly. Got in contact with this company within the hour everything dealt with new order on the way and... See more
Company replied
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Review summary
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Website is so easy to use. Ordering takes very little time Deliveries are always quick Goods always come packaged well I have been advised customer for 10 years and have never been let down... See more
Company replied
Great service. Prices are way cheaper than the shops. Great selection of flavours for my Hayati pro max. Free delivery usually arrives within 2 days of ordering. I would give it more than 5 stars... See more
Company replied
It isn't my first time buying products from this online store. Everytime I did, service was amazing, website clear and easy to navigate at, competitive prices and a lot of offers always available. De... See more
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Company details
About The Electronic Cigarette Company (UK) Ltd
Written by the company
The Electronic Cigarette Company has been here since the start in 2008. Our aim is simple; to provide customers with the greatest vape brands at the very best prices, coupled with unrivalled customer service. We stock an e-cig to suit both new and existing vapers, alongside a vast selection of e-liquid flavours from all the top brands you love. Our competitive multi-buy deals are available on virtually every single vape liquid brand we supply, and offer a great value way to stock up each month.
We also provide free top brand e-liquids with any kit purchased to help get you started, with a compelling range to choose from. If you’re not sure where to start then why not contact our friendly customer service? We’re here to help you break free from the chains of smoking with expert advice to help you choose the right kit for you. We’re available 6 days a week, and can be contacted via email, phone call or through our intuitive live chat function for real time advice.
Below are just a few reasons why you should choose The Electronic Cigarette Company:
- FREE shipping with all orders over £15
- FREE top brand e-liquids with any kit over £10
- FREE Nic shots included with any shortfill e-liquid purchase
- Great value e-liquid multi-buy deals
- Vape subscriptions available from £25 per month
- E-liquid & coil price match; if you find it cheaper we'll DOUBLE the difference!
- Customer service available 6 days a week for expert advice
With regular deals available on the website and through our weekly newsletter (make sure you sign up!), The Electronic Cigarette Company is the only online vape store you’ll need on your vaping journey.
Disposable Vape Alternatives In Stock!
Written by the company
- Starting From £5.99
- Disposable vapes were banned on 1st June 2025. We stock like-for-like alternatives on your favourite brands like Elf Bar and Lost Mary. Using prefilled pods with e-liquid, they require no setup to get started. Available from £5.99, be sure to grab your disposable alternatives and beat the ban!
- Expert Customer Service
- Our friendly Customer Service team are on hand to answer all your vaping questions. Always with you the customer in mind, our team will help you along your vaping journey.
- Coil Price Match
- We are committed to offering the best value coils online in the United Kingdom. If you find the same product at a lower price within 28 days of purchase, we will happily match it, by giving you a credit on your account for DOUBLE the difference.
- E-liquid Price Promise
- We think we offer the best value e-liquid online in the United Kingdom. So if you can find the same product cheaper within 28 days of purchase, we will match it by giving you a credit on your account for DOUBLE the difference.
- Everyday Low Prices
- The Electronic Cigarette Company stock the best brands such as Aspire, Elf Bar, Lost Mary, OXVA, VOOPOO, PIXL and more. All these e-cigarette brands have been chosen so that we can offer our customers the best possible range of vaping devices, at an extremely competitive everyday low price.
Free shipping over £15
High quality e-cigarettes and e-liquid.
Free delivery with any spend over £15.
All products come with a 28 day warranty.
Everyday low prices on e-cigarettes, accessories and e-liquid.
E-liquid subscriptions available from £25
Contact info
The Old Fire Station, Manchester Road, BB5 2BH, Accrington, United Kingdom
- 01254 269380
- info@theelectroniccigarette.co.uk
- www.theelectroniccigarette.co.uk
4.8
Excellent
22K reviews
Asks customers to review
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Lovely selection of flavours
Lovely selection of flavours and the two I got were delivered very fast, I have only tried the Pineapple and strawberry and it is very nice, they seem to last a long time. I will order again.
13 July 2026
A great service
A great deal was had, easy to use web site, plenty of choice and value. I would and have recommend this site to family/friends.
23 July 2026
Unprompted review
Good price ,easy to order fast delivery
17 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and importantly for choosing us as your preferred go to retailer for the purchase of your vaping products.
Hope you have a great rest of the week and weekend ahead.
Many Thanks
Mick
The Electronic Cigarette Company
Very well packaged and on time.
17 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and for choosing us as your preferred go to retailer for the purchase of your vaping products, really is very much appreciated by us all within the TECC team.
Have a great rest of the week.
Many Thanks
Mick
The Electronic Cigarette Company
Personal service
I had issues ordering on line, so this review mainly is for the very polite phone service.
Imran was polite and friendly, very efficient and engaging. My order was processed within minutes and dispatched the same day. As always with this company amazing job done. Thank you and I will keep on ordering from you very soon. 🤗
17 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us this review, great to know that you are accustomed to receiving high standard of service and aftersales support, I will be sure to pass on your complimentary feedback to Imran.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
The Electronic Cigarette Company is the…
The Electronic Cigarette Company is the only place I buy my products from. Best value and the staff are always really friendly and helpful. Delivery is always super quick. It’s a gem of a place. I highly recommend ☺️🤗
7 June 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and for choosing us for the purchase of your vaping products. Really is very much appreciated by us all within the TECC team.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review and your kind words, great to know that you are very happy with the standard of service you are receiving when interacting with us.
If you believe we have fallen short on any area that might have prevented us receiving the full 5 star rating please let us know as we are always happy to take on board any feedback for future developements.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks for the review, the 5 stars and most importantly for continuing to choose us as your preferred go to retailer for the purchase of your vaping products.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Great value & service
Made my first purchase and was very satisfied. Great offers/value for money and superfast delivery. Will definitely buy again
23 May 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time out to share your own personal feedback, great to know that you are very happy with the competitive pricing and rapid delivery of your chosen vaping products.
Hope you have a great rest of the week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for this review, the 5 stars and for choosing us as your preferred retailer for the purchase of your vaping essentials, great to know that you are receiving your items very promptly, just as we expect for you.
Hope you have a great rest of the week.
Many Thanks
Mick
The Electronic Cigarette Company
The Joyetech EV10 M Pro is rubbish
The Joyetech EV10 M Pro is rubbish. The second one I bought after losing the first has already stopped working even if I change the pod.
You can only fill the pod half way or the liquid leaks everywhere. More time filling.
The pod cannot be filled inside the unit without sliding the top off completely-unlike the photo.
it is difficult to guage how far to fill the pod.
I now have to buy a new unit and it will not be the Joyetech EV10 M Pro.
Service from TEC great as always
16 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Afternoon
Sorry to hear that you ran in to troubles with your device, our experienced customer services team is always on hand to provide as much help and support necessary to try and resolve any issue or provide a resolution.
Thanks for your complimentary feedback about the service you have become accustomed to receiving from us, much appreciated.
Have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Great product and great delivery time…Titan X
Great product and great delivery time and great price
16 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks for the review, the 5 stars and importantly for choosing us as your preferred go to retailer for the purchase of your vaping products.
Hope you have a fantastic rest of the week.
Many Thanks
Mick
The Electronic Cigarette Company
Brilliant service
Brilliant service. Easy shopping process. Good prices. Orders dispatched quickly. Kept fully notified of progress. Prompt delivery. Happy bunny!
15 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to write us this review, nice to know that you had an enjoyable experience when shopping with us for your chosen vaping products.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much and what a great word to summarise the overall service you have received when shopping with us for your chosen vaping products. It is always nice to receive and read positive comments like this, really appreciated by us all within the TECC team.
Hope you have a fabulous week ahead.
Many Thanks
Mick
The Electronic Cigarette Company
Really quick service thanks for the pen…
Really quick service thanks for the pen website easy to use I will continue order vapes this way
15 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for the review, the 5 stars and most importantly for choosing us for the purchase of your chosen vaping products.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Quick delivery and top product and…
Quick delivery and top product and extras. Will order again.
15 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for sharing your own personal feedback with us, nice to know that you are very happy overall and to read that you are receiving your vaping products very quickly which is exactly what we expect for you.
Hope you have a great remainder of the week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and for choosing us as your preferred go to retailer for the purchase of your vaping products.
Hope you have a lovely rest of the week.
Many Thanks
Mick
The Electronic Cigarette Company
Fast efficient service always
15 July 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for the review, the 5 stars and for continuing to use us as your preferred go to retailer for the purchase of your vaping essentials.
Hope you have a fantastic week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us this review and for your kind words, really great to know that you are very happy overall with the competitive pricing and rapid delivery of your vaping products.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
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