Brilliant framed album covers spoilt packaging , box was badly damaged,ripped open, very weak packaging on this occasion, thankfully the goods inside remained undamaged Will be ordering more very... See more
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Review summary
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Reviews shaping this summary
Good product but I required this for a birthday and didnt arrive on time
Company replied
my mug arrived well packaged and the printiong on it was clear and correct i puchased it for a birthday present and the recipient was stunned on how unique it was
Company replied
I ordered a framed poster as a gift. It did not arrive! Contacted customer services. Another poster was sent out that day and received the following day! Postage was refunded as well. Excellent serv... See more
Company replied
Company details
- Poster Store
- also in
- Live Music Venue
Written by the company
Celebrate your favorite concerts with our high-quality setlist posters and music memorabilia. Discover unique designs that capture the energy of live performances, perfect for true music fans and collectors!
Contact info
Unit A, 82 James Carter RoadMildenhall, IP28 7DE, Bury Saint Edmunds, United Kingdom
- hello@thatgig.co.uk
- www.thatgig.co.uk
3.8
Great
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service. We received the wrong item and it was quickly resolved. Great quality item easy to order and delivered on time.
24 September 2026
Unprompted review
Ordered 2 mugs for Christmas presents not dispatched
Ordered 2 mugs for Christmas presents, haven’t heard anything and was expected to be delivered on Halloween, I ordered the 23rd October and said 6-7 working days it’s now been 12 days? and still haven’t heard anything Tried to contact and still haven’t had a response!
What do I do??!!
4 November 2026
Unprompted review
Still not shipped…
I paid for priority postage over a week ago and it still hasn’t even bern dispatched.
25 October 2026
Born to be ROCK.
Excellent communication. Easy to submit a request and get a satisfactory outcome. Package very well packed. Fast shipping.
27 October 2026
Unprompted review
Poster did not arrive!!!!!
Poster did not arrive!!!!!! Tried to contact customer services and Iv had no reply on 10 days
13 October 2026
Unprompted review
Everything about my experience with The…
Everything about my experience with The Gig was top notch.
The quality, the service and the delivery. They went above and beyond and I will 100% use again. A real personal touch. Thank you.
12 October 2026
Unprompted review
Poster did not arrive!!!!!
Poster did not arrive!!!!!! Tried to contact customer services and Iv had no reply on 7 days
5 October 2026
Unprompted review
UPDATED review.
UPDATED since last review.
After a quick email exchange the items were sent again and arrived, quickly. So happy with the quality of the posters, definitely pleased with my purchase. Thanks again.
My £150+ order has yet to be delivered, it has been sent to royal mail but has not arrived with them. This should have been picked up sooner by you guys and at the moment I am out of pocket and nothing to show for it.
28 September 2026
Fast delivery great product will use…
Fast delivery great product will use again for sure
26 September 2026
replacement item also hasn’t turned up. Shocking.
I left a review further down stating my order still hadn’t been received after 9 days and no one replied to me. They have since said they’ve arranged a replacement. This was done on Saturday and once again Royal Mail haven’t updated it since. It appears the package is lost again. They informed me this would be sent with 24 hour tracking which was a lie as it states on Royal Mail that it’s been sent again with 48 hour tracking.
2 lost parcels is unacceptable. I’ve emailed you 3 times since with this info but haven’t had any reply. You seriously need to sort your customer service out as well as your courier as this has happened twice now. I should’ve been compensated the first time never mind the second time. It’s totally ruined my plans as it was a present as well. Far from satisfied.
5 September 2026
Unprompted review
Reply from That Gig
Hi David, thank you for flagging this, and we're sorry - you're absolutely right, the print you received wasn't the David Bowie Aladdin Sane album cover poster you ordered. We've now replied to your email: a replacement framed Aladdin Sane print is on its way to you free of charge, and there's no need to return the original. Apologies too that your first message wasn't answered sooner - that was our slip, not yours. Any trouble at all, reply to our email or reach us at hello@thatgig.co.uk.
The packaging and price
29 August 2026
Reply from That Gig
Thanks so much, Rebecca! Really glad the packaging and price hit the mark - we work hard to keep our framed prints and setlist posters affordable and safely wrapped for the journey. We hope your poster has found a great spot on the wall - enjoy it, and thanks for choosing That Gig!
I haven’t received my product despite…
I haven’t received my product despite it being due 3 days ago. Emailed the company 3 times but the haven’t replied.
29 August 2026
Reply from That Gig
Hi Mckenm, we're really sorry - your parcel stopped moving in the delivery network, and your emails weren't answered as quickly as they should have been. That's on us. It's now been put right: a replacement framed setlist poster was printed and dispatched with Royal Mail on 8th September, and we're refunding your postage for the trouble. Thank you for your patience with us - if you need anything else at all, we're at hello@thatgig.co.uk and we'll look after you.
Good product but I required this for a…
Good product but I required this for a birthday and didnt arrive on time
25 August 2026
Reply from That Gig
Hi Julius, thank you for the 4-star review and the kind words about your poster - we're really glad you're happy with it. We're sorry it didn't arrive in time for the birthday; prompt delivery for a special occasion matters, and we're always working to improve our dispatch and Royal Mail timings. If we can help time a future order, just email hello@thatgig.co.uk. Thanks for choosing That Gig!
I ordered a framed poster as a gift
I ordered a framed poster as a gift. It did not arrive! Contacted customer services. Another poster was sent out that day and received the following day! Postage was refunded as well. Excellent service! Would definitely use again. Poster was fab! Very Happy.
30 July 2026
Unprompted review
Reply from That Gig
Hi Pauline, thank you for the excellent 5-star review! I'm sorry the first poster went astray, but I'm really glad we could get a replacement out that same day, with your postage refunded too. Turning a hiccup into a happy ending is what we aim for at That Gig - thanks so much, and enjoy your poster!
Customer service is Nonexistent
The product itself is nice. However, the customer service is AWFUL. I tried reaching out a couple different ways for help on an order ( chat and email) and have never received any type of response.
30 June 2026
Reply from That Gig
Hi Jen, thank you for the kind words on the product, and I'm sorry the customer service let it down - unanswered chat and email is exactly what we're working hard to fix at That Gig. If your query is still open, please email hello@thatgig.co.uk and we'll make sure it's picked up properly this time. Apologies, and thank you for the honest feedback.
Simple, stylish memoir of a gig
Bought an A3 poster of the Metallica setlist from a recent concert as a birthday present for my son who was there. He loved it. Dispatched and delivered promptly, was in great condition when it arrived and looked good.
29 June 2026
Reply from That Gig
Hi, thank you for the 5-star review! An A3 Metallica setlist poster from a gig your son was at - what a birthday gift, and we're so glad he loved it. Prompt dispatch and great condition on arrival are just what we aim for at That Gig. Thanks for choosing us!
A reminder of happy times
It’s perfect and looks perfect on my bathroom wall far better than I expected.More purchases to follow.
25 June 2026
Reply from That Gig
Hi James, thank you for the 5-star review! We're delighted it looks even better than expected on your wall - and we can't wait for those next orders at That Gig. Cheers!
Ordered a couple of "gig " mugs
Ordered a couple of "gig " mugs. They're really fab, well made, good quality. Definitely recommend 👌 xx
31 May 2026
Reply from That Gig
Hi Helen, thank you for the 5-star review! Really fab, well-made gig mugs are just what we aim for at That Gig. Thanks for the recommendation - enjoy them!
Extremely pleased with my order
Extremely pleased with my order. Quick delivery and well packed!! Will deffo be purchasing from here again. Thank you!:)
5 June 2026
Unprompted review
Reply from That Gig
Hi George, thank you for the 5-star review! Extremely pleased is exactly what we hope for at That Gig - quick delivery, well packed, and you'll be back. Brilliant; thanks so much and see you next time!
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