Tesla Reviews 

I was extremely disappointed with my recent Tesla lease return experience. I was charged $6,472 plus a $1,000 deductible for what I consider only minor scratches. Considering I had $10K down on a Model 3, I ended up paying for the car entirely.
Communication with the lease department was very poor — I could not reach anyone by phone, and it took two days to get a response by email. I was also told I had to cancel the return process entirely just to find out how much it would cost to buy the vehicle.
By comparison, I previously returned two BMW leases with no issues at all — the process was smooth and straightforward.
This experience with Tesla was frustrating and left me feeling overcharged, robbed, actually. I expected much better service.

Brilliant car, disappointing buying process.

Easily the best car I've ever owned, great fun to drive, comfortable and amazing boot space.

The process of buying the car was very painful though. They made it very difficult to get a car, and in the end I had to get the train 300 miles away to pick one up myself.

When I got there the wrong wheels were fitted (silver rather than black alloys). I was told that they agreed they were wrong, but if I wanted black alloys now it would be £2.5k more to swap them over.

After complaining, they eventually agreed to fit the correct alloys, and took around 6 hours to change them over (I was initially told it would be a while you wait job).

Thankfully, the car makes up for the disappointment and so it was worth the hassle, but I'd think twice next time, or buy a 2nd hand one instead

Please note that this is not a duplicate review. My husband and I both experienced difficulties and terrible service for the same scheduled appt. A little background: we have a 2014 Model S (have had it for 10 years and it's not retrofitted with any of the advanced AI/updates for current models) We have gone to many Tesla service locations across Houston and the customer service at all of them has gone downhill in the last 3 years.

The issue: driver's side handle stopped engaging and opening.

1st request: We were told that the repair could be done as a mobile repair and booked it. I took off work to be available to have access to the garage in case of inclement weather. 2 hours after the alotted repair window, we received a message on the app that the technician would not make it (no specific reason was given) and we were asked to reschedule at a repair center.

2nd request: We received updates prior to the appt on July 17 2:30pm as normal. We asked if a loaner would be available if the job would take awhile. We were told it wouldn't take long. As the service person stated the job would only take 1.5 hours to be completed, my husband decided to stay. After 3 hours, I left work early to pick him up. WHEN I WAS 5 MIN AWAY, THEY ASKED IF HE WANTED A LOANER. Keep in mind he was already sitting there for 3 hours and that option was said to be unavailable. He declined since I had already driven to pick him up.

Pickup: We went to pick up the vehicle around 2pm on July 18. Firstly, the service advisors were sitting in the guest seats when we arrived and had zero clue what was going on. Seriously, they couldn't find the record for our vehicle and once it was finally found, she said, "the key is in the console and you're good to go". Remember when I wrote above that our Model S is from 2014? That model only has a key fob. I asked if she was being serious, because if that's the case, anyone could have driven off the lot with the car. Her response, "oh no ma'am, we have it locked, it won't open." Bet, I told her to keep it "locked" and I'd go outside to get the fob. Spoiler alert, like all other vehicles these days, it was unlocked BECAUSE THE KEY FOB WAS INSIDE.

Conclusion: No manager was available for response or repercussions for this extreme lack of knowledge of their vehicles or how to properly provide any service. 0/10 recommend Tesla service. We were asked at the completion of the visit how our experience was with our loaner...you know, the one we didn't get??

Ps. Anyone want to buy a white 2014 Model S?

Bought a second hand Tesla through a non Tesla dealership. Can’t use Tesla chargers as the old user did not sign out of the car, the dealership couldn’t get any repairs done via Tesla and we can’t use the app until we get the logbook and register the app and wait three more days. Imagine being held ransom by an app. We can’t get any repairs done, even though the warranty has expired, Tesla holding us to ransom. Will never buy another Tesla.

I have had my car for not even a month when a tiny rock hit the roof glass on the throughway and cracked my roof glass. Tesla won’t fix it and asking almost 2k to fix it when I just dropped 8k to get into the car. The windshield warranty wont cover it and you have to pay out of pocket. For a car with the roof of glass there should be a warranty option for the roof glass. Not impressed nor happy. Very disappointing.

Love the app but he delivery process, not so much. a
And we haven't even gotten the car yet.

So to be fair up front, we haven’t taken delivery, so I can't say much about the car itself. For all I know it's excellent. This is entirely about the experience of ordering and trying to actually receive it, and that has been the frustrating part.

Credit where it's due, buying through the app with no salesperson is exactly as nice as people say. No pressure, no back-and-forth, no sitting on a lot. I really liked that part and went in optimistic.

Then came the delivery part. We were given a scheduled delivery date, an actual date, not a vague estimate, and it has been changed and pushed back repeatedly, over and over again.

Each time, it costs us. We request time off work to be there, then cancel and re-request it when the date moves. We were told to set up insurance early to avoid delays, so we did, and now we have to call and change the effective date every single time the delivery date changes.

We paid what was due ahead of time, in good faith, and the delays kept coming anyway. Worst of all, our trade-in quote continues to slip because of how long this has dragged on, which means our agreed-upon numbers could change entirely, again, through no fault of our own.

The thing people rave about, skipping the salesperson, I'd trade in a heartbeat. I would gladly spend a couple of uncomfortable hours with the pushiest salesperson alive if it meant driving away with a car that day. Instead I've spent months managing a delivery date that refuses to stay put.

If you're ordering, I hope your experience is smoother than ours. Just go in knowing that "scheduled" may not mean much, and the convenience of the app can be undone fast by a delivery process with no accountability. I'll come back and update this if and when the car actually arrives, and I'm happy to say good things about the vehicle if it earns them.

Do not I repeat do not go to the Clermont FL location… they don’t correctly add the information then you get a letter saying the car can be repo cause THEY didn’t add the leinholder… then you call and they say all you need to do is sign the documents we just sent all you need to do is sign… AWFULLLLLLLLL CUSTOMER SERVICE 🤢

Customer service is a joke, agents simply read from scripts.
Ordered a car with stated lead time of 4-6 weeks, now being told it is 4 month.
Rang up to question this as we have been ready to purchase for a few months but were told we couldn't order more than 3 month ahead as the finance quote would not be eligible for that long.
Agent basically didn't answer the questions when I asked why we had been given this information if delivery time is longer than 3 month.

I had an accident 3 months ago and my car is still with the repairer as Tesla keep delaying the part (bonnet actuators). The worst bit is that neither myself or the repairer can talk to a person in Tesla as its all done thru email. So frustrating. Never buying a Tesla agin .. Ever..

Very great car

Terrible connectivity. Unless you have amazing Internet, you cannot use the app functions, such as viewing cameras.
The car constantly needs updating and the ipad screen is difficult to use whilst driving. Great idea, but more of an unsmart smart phone than a car.

Occasion (Model 3 Performance). After driving only 2,697 km, severe vibrations occurred while braking. Tesla Service Den Haag officially diagnosed the issue and confirmed in writing: "the brake discs are warped." Optically, the discs and pads are perfect, proving a latent defect existed at delivery.

​Instead of fixing this critical safety defect under warranty, Tesla demands €2,162.55, claiming "wear and tear"—while covering a delaminating screen for €0 on the exact same quote. Complete arbitrariness at the expense of customer safety.
​I have formally put Tesla Motors Netherlands B.V. in default. Their legal 14-day deadline expires Tuesday, July 14th at 17:00. Instead of a proper corporate response, Tesla is now using transparent delay tactics. They sent a message framing their statutory obligation as "goodwill" and demanding a redundant re-diagnosis "before July 24"—conveniently trying to push past my legal deadline while already making excuses about "dirt" to reject the claim later.

​I will not back down. If Tesla misses the July 14th deadline, the repairs will be done by an independent party, and all costs plus legal fees will be recovered through court. Buyers beware: Tesla’s "Certified Occasion" label is legally worthless when actual issues arise.

​(Reference Order: RN126809241)

Tesla in west Palm Beach and Fort Lauderdale service centers both wanted near $2,000 replace a head light on my 2020 #3. They both refused to a more current revision of the light. Insisted on using a 2017 version A when current version is K. Each version letter is an improvement over the previous letter. I bougt a current version on internet and had a body shop replace it for $125. Total cost including light $525.

I ordered my Tesla on 6th May and to be honest in the beginning (due to issues with car registration with the DVLA, I.e outside of Tesla’s control) the expected delivery date changed from June, to September and then to October/November time. As a blue badge holder and being without a vehicle after early June, I wouldn’t have been able to manage. I therefore had regular contact with Tesla customer service team to see if they could help. Every single person I spoke to was kind, friendly, demonstrated empathy for the situation I was in and really tried to help. But there was one person in particular who went above and beyond. A member of the team from Glasgow ultimately secured a vehicle for me (my exact spec) on the 28th June. Although I had to drive up to Glasgow (from the midlands) to collect it, it was definitely worth it. The member of staff demonstrated not only empathy, but also compassion, treating me more like a friend than a customer. Tesla also refunded me for my travelling costs of collecting the vehicle (as it would have been Birmingham originally).

Tesla - you have a real star in your team here and I hope this member of staff (please see my original Tesla review for names) receives the recognition she deserves for the hard work she puts in to support her customers. I even bought her flowers and some sweets for the team in the office to say thank you.

On the day I collected my vehicle, the guy who handed over my car was also extremely friendly and helpful, ensuring my vehicle was fully charged for a 5.5 hour journey home. He even gave me and Irn Bru and some Scottish tea cakes for the journey, which was so sweet and thoughtful. Despite initially worrying about the expected delivery date of the vehicle, I knew this was out of Tesla’s control, which is why I have still given 5 stars for my experience. The staff are genuinely there to help you and on the whole, I don’t think I’ve ever received such excellent customer service from across a company.

As for the vehicle itself - it’s absolutely brilliant but I have to say, I’m soooo glad I went with the premium model!

Tesla, you should be very proud of your team, as well as your vehicles. I would highly recommend the company to anyone considering making the switch to EV.

The worst customer service. I recently have Tesla policy but needed to change to different state and they asked for so many documents including recent photos. The agents are not professional at all, they talk with demanding and so much hassles. They rejected all of the Tesla exterior photos and made me retake them and call back. Hold time is over one hour even at 6am when they first open. The worst process and customer service!

With regard to Tesla BLUEWATER. Had a Y Tesla on order. Received text for me to go and collect. On the morning of collection, and about 2hrs before received another text advising NOT to collect, as there b is a problem! They would not give any information as to the problem! Waited another 3 weeks before they advised I could collect. Throughout this time they gave NO information as to the problem! Looking online, many other people had the same situation. Have had to hire, at MY OWN COST a vehicle to cover the transport I haven't received. Tesla Bluewater have offered NO compensation or contribution for this. Totally APPALLING Customer 'Service'..

Tesla is a piece of shit that no one wants (as much as I think). Primarily, electric vehicles shouldn’t sell on price margin ratio. The emphasis places must be add on products and features subsidized and maintained by partnering organizations. Especially the technical content of tesla is highly undesirable, yet extreme marketing its glorious possibilities which I only find to be a google maps feature and a minimal self driving technique that probably any electric vehicles must have (electric = automatic). If a product that is regular is deemed and glorified as an absolute luxury of a one of a kind feature of the face product; then it is reasonably so to conclude unworthiness of any kind of value credited to that organization.

I am absolutely loving the car itself it’s great, and the initial pre-sales experience was fantastic. When I first showed interest, the test drives and callbacks from the store were almost instant. Sadly, the moment the order was placed, the communication completely fell apart.
Once my money was committed, I experienced weeks of zero responses to text threads that were previously active. Requested calls were never made, and my questions went entirely unanswered.
The worst part was the trade-in process. My delivery was set for June 19th. Just two weeks before pickup, I was told my trade-in car's MOT wouldn't be valid because it expired 28 days after pickup, and they required a 30-day minimum. I spent a solid week messaging support to tell them how ridiculous it was to force a full MOT on a car I was trading in especially since avoiding MOT hassle was a major reason I bought a new car in the first place.
After a week of being completely ignored, and with only seven days left until delivery, I had no choice but to put my car through the MOT, costing me over £400 in new tyres and wear-and-tear fixes. Literally right after it passed, I finally got a phone call from Tesla saying they would "look past it" and I didn't need the MOT after all. I would have much rather spent that £400 on a Tesla home charger, but instead, it was completely wasted due to their silence.
Even after picking up the car, the poor service continues. I was told I’d receive an email or app message within 10 days of pickup to enter my bank details for my deposit refund and trade-in cashback. We are now well past that 10-day window, and I have received nothing and had no replies to my inquiries.
My friend recently bought a BYD and had a seamless, communicative experience. While the Tesla vehicle is amazing, the support constantly lets it down. I’m honestly not sure I could recommend this process to anyone else over a traditional private dealer.

Late delivery, terrible customer service, and a misleading trade-in offer. This has been one of the worst customer service experiences I've ever had.

What shocked me most was reading other reviews and realizing so many customers have had the exact same issues. It's disappointing that these complaints keep happening without any improvement. I would not recommend buying based on my experience.

There were not being honest with the car I bought