Very helpful over the phone. Very good quality financial products and easy to use website, with clear instruction. Happy with the interest rate (better than advertised!) and have used x3 for a car pu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Person at the call centre was English and knew what she was talking about . Only downside was having to use the customer services due to the online app blocking me even thou I only wanted to tie up my... See more
Helpful service advisor and good security checks on my account that's why it took so long to sort out. But it doesn't help when you get sent two temporary security codes together and don't know what o... See more
Great customer service. Not too hard to get through security, understood the issues quickly and dealt with them competently. Just a pity that the you have to open a new account every 12 months.
Company details
Written by the company
Looking to apply for a new credit card, a loan, or to grow your savings? Tesco Bank could help you make the most of your money. Check out our exclusive offers, helpful tools and guides and learn how to get the very best value with your Clubcard. Tesco Bank is a trading name of Barclays Bank UK PLC.
Personal Loans
Written by the company
- Looking to buy a car, make home improvements or get on top of your finances? Discover how our loans could help you. Subject to status.
Contact info
2 South Gyle Crescent, EH12 9FQ, Edinburgh, United Kingdom
- https://www.tescobank.com/help/contact-us/
- www.tescobank.com
Credit Cards
4.3
Excellent
55K reviews
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I love the offers they provide and…
I love the offers they provide and fantastic rates, however, would like a more digital experience and apple pay availabilty.
4 September 2026
While abroad my pin got blocked.
While abroad my pin got blocked.
I rung up the number online for people abroad and followed the protocol which was wrong and my pin remained blocked until I go back to the UK
4 September 2026
Excellent service and fast response and…
Excellent service and fast response and communication
2 September 2026
My card was on stop for mobile banking…
My card was on stop for mobile banking as a precaution against fraud. On phoning Tesco I found it quite easy to talk to a human being without too long a wait
2 September 2026
The gentleman I spoke with was very…
The gentleman I spoke with was very helpful and patient
4 September 2026
Very poor service?Will be closing my…
Very poor service?Will be closing my credit card once final payment goes out this month.
4 September 2026
The call dropped for several times
The call dropped for several times. Tried over 6 times to get proper information with my problem. It ended up closing my account even without proper discussion. Sadly, even with the last call attempt, problem was not properly resolved.
4 September 2026
Cannot fault the experience I received…
Cannot fault the experience I received from the Tesco Customer Service operator in helping me with my enquiry. He was really helpful whilst remaining professional and he helped me achieve my aim in resolving my enquiry. Top class advisor. Credit to Tesco and empathetic in his dealings. Built a perfect customer relationship.
4 September 2026
Vague and patronising answers to basic…
Vague and patronising answers to basic simple questions. Very poor customer experience and did not put customer in position to make fully informed choices in their best interest.
4 September 2026
Tesco fraud department phoned me about…
Tesco fraud department phoned me about a fraudulent withdrawal on my account, they cancelled it and spent an hour on the phone with me sorting everything out.
4 September 2026
Service was fast and corrected
Service was fast and corrected, very polite person and very happy
4 September 2026
The Advisor was very pleasant and treated me kindly also fulfilled all she promised to do
The Advisor was very pleasant and treated me kindly also p
3 September 2026
Wont let me withdraw from the account - Micky mouse account
Opened an account and transfers money in but sent the wrong amount by mistake. Been told I cant withdraw the money until I return a letter which could take weeks! (which is detailed in the small print) Why let me put this money in?! I need this money sooner!
4 September 2026
Unprompted review
I like to talk to people not to machines
4 September 2026
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