Worked with TTNC for over a decade and only recently started using their VoIP services. I must say they really over deliver with this service - it was much easier to setup as expected, and at affectiv... See more
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Review summary
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Reviews shaping this summary
I only leave feedback when I strongly feel the need to do so. Caroline called today to help me configure my phone number for our charity. In all honesty, Caroline was easy to talk to and... See more
Company replied
Been using the TTNC VoiP system for several years. Recently cane to reconfigure our system and was helped through online chat by Lauren. Very very quick and helpful and patient with my low levels of... See more
Company replied
TTNC provides a great customer service, following up the product that we bought. Caroline, the representative, was kind and professional and she answered quick, easy and straight to the point our ques... See more
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Company details
About TTNC - The Telephone Number Company
Written by the company
TTNC have been supplying virtual phone numbers to businesses for the best part of 17 years now.
With customers ranging from sole traders, small and medium sized businesses to large international businesses we have the expertise to meet your needs.
Here are just a few reasons why 29,000 businesses use a telephone number service with TTNC:
- Our broad range of numbers (both UK and international)
- Advanced call management services
- A flexible approach to finding a solution that suits you
- Solutions to integrate our system with yours using our own API
Virtual Phone Numbers from TTNC
Written by the company
- Quick start
- You can set up a number in minutes. No waiting around for someone else to activate it, you're in control.
- Flexible call forwarding
- Forward calls to your mobile or landline. Add advanced features to improve your image or customer experience.
- Complete control - myTTNC
- Change where you forward your calls as often as you need to through our online control panel, myTTNC - for FREE.
- Track your calls
- If you're after real time statistics or you want to integrate your call data with Google Analytics, this comes with every number - for FREE.
- No contracts
- Buy a number from TTNC and it's yours for as long as you need it, without any fixed term contracts.
- 24/7 Support
- Our systems experts are on hand 24/7 on the rare occasion when something technical goes wrong. They'll know something's wrong before anyone else anyway (it's like a 6th sense - and because of all the alerts we have set up).
30 Day Money Back Guarantee
If for some reason you find our service isn't for you, you can walk away in the first 30 days and get the cost of any numbers and remaining call credit back.
Contact info
Mereside, Alderley Park, Congleton Road, Macclesfield,, SK10 4TG, Alderley Edge, United Kingdom
- 020 3151 1000
- sales@ttnc.co.uk
- www.ttnc.co.uk
4.0
Great
1K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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A great company TTNC are always very…
A great company TTNC are always very helpful and quick to fix any issues. I’m especially pleased with the dedication and hardworking Katie
24 August 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Good morning
Thank you for your fantastic 5-star review! We're delighted to hear that you've found TTNC helpful and responsive. We'll be sure to pass your kind comments on to Katie, who will be thrilled to hear her dedication and hard work have made such a positive impact. Thanks for your continued support!
Thank you
Ryan
Went from being a fantastic company to completely ignoring its customers.
When I first ported all of my numbers from BT to TTNC back in 2017, this company and its customer service was second to none. They could not do enough to help and support customers - every department responded to every query - often the same day.
Now, well, read the other reviews... I wondered why every time I contacted them I was being completely ignored but it seems to be a very common theme, if not the new normal.
You can no longer speak to any department on the phone. Which is odd for a telecoms company. You can leave a voicemail, but don't expect a call back.
Instead you have to email to raise support tickets - Something I've done several times between November 2025 and August 2026. Every single one has been completely ignored, including the latest which was a perfectly polite complaint to customer services regarding some services that we're paying extra for no longer working.
I have only ever had cause to contact them in the last year due to technical issues. Updates to their platform seem to result in a poorer customer experience and I have reported several things that have stopped working altogether, or no longer work as they should.
Things such as:
Softfone app no longer allows you to reject a call.
Call blocking feature not working properly.
The inability to scroll left or right on the website on a mobile device, meaning the self-service site cannot be used anymore when on the go.
Simple issues that cause businesses real-world problems.
By far the worst issue, however, is the recent loss of the ability to transfer a call since the last update. We buy expensive equipment, pay extra for features on many lines, but we can no longer do something as simple as transfer a call to another number.
These are all really basic things for a comms company. And they all worked perfectly until the seemingly needless updates, which seem to break more features each time they do them.
Support / helpdesk don't respond to tickets. Customer services still haven't responded a fortnight later.
I don't know what else to do but leave a review I never thought I'd have to for what was once such a fantastic company.
If the basic feature of transferring a call can't be reinstated I can't see any other option but to move all of my numbers and services away from TTNC.
In the meantime we're paying for services that we can't use effectively, and cannot get any response at all from TTNC. Someone advised contacting the ombudsman but I'm still hoping they might resolve the issues to save us all the extra hassle we don't need.
If, on the off chance anyone from TTNC reads this and decides to call, I'm available any day after 3pm or at any time via email.
5 August 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Hi,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience, particularly given that you have been a valued customer for over five years.
We completely understand how critical a reliable phone system is to the day-to-day running of your business, and we appreciate the frustration and disruption caused by the issues you've described, as well as the delays you've experienced when seeking support.
Our colleague Caroline has made several attempts to contact you regarding the concerns raised, and I have also reached out to you today via email. We are keen to investigate this matter fully; however, we do require some additional information from you to help us identify the root cause and work towards a resolution as quickly as possible.
We take your feedback seriously and would welcome the opportunity to review the issues in detail and address your concerns. Please respond to our latest email when convenient, and we'll do everything we can to assist.
Kind regards,
Katie
TTNC Customer Support Team
Such a clear online set up and the call…
Such a clear online set up and the call with Caroline to check I had everything I needed was incredibly helpful she was very insightful about what I needed and the system and how it works.
29 July 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Good afternoon
Thank you for your kind feedback. We're delighted to hear that you found the online setup clear and that Caroline's support was so helpful. Her insight and guidance in ensuring you had everything you needed is greatly appreciated, and we're pleased your experience was such a positive one.
Thank you.
Ryan
I've been a TTNC customer for over five…
I've been a TTNC customer for over five years, and until recently the service was good. Unfortunately, the level of customer support has declined significantly.
You can no longer speak to a real person and are forced to raise support tickets, which simply isn't acceptable when your phone system is a critical part of your business. We raised a ticket over three weeks ago regarding call transferring and still haven't received a response.
To make matters worse, our phones have gone down twice in the last week. During these outages, we couldn't hear callers or be heard ourselves, bringing our business communications to a standstill. The service status page showed no issues, and despite raising two more support tickets, we've had no response or assistance.
For any business, reliable phone service and responsive support are essential. Even if the issue is simple to fix, it's impossible to know because there's no one available to speak to.
This level of service is completely unacceptable. Sadly, after five years as a customer, we'll be moving our account elsewhere.
22 July 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Good afternoon
Thank you for your feedback and for being a valued customer over the past five years. We're very sorry to hear about your recent experience and understand your frustration. Caroline will be dealing with your complaint directly and will review the issues you've raised regarding support response times and service reliability. We appreciate you bringing this to our attention and are committed to investigating your concerns thoroughly.
Thank you.
Ryan
We've spent nearly £50,000 withTTNC…
We've spent nearly £50,000 withTTNC over the past 8 years. We went with them because they offered good support. They are now difficult to get hold of for urgent assistance. This left us withno phones. There appears to be no way of contacting the TTNC team or of even alerting them to issues with their system save raising a ticket and joining the queue (8 hours - so tough luck if it is over the weekend and your relying on their systems).
TTNC are not the cheapeast. Things go wrong in all businesses and its about how they deal with it. The product does generally work but when it dosn't there inability to allow customers to communicate with them and let them know of issues with their system is poor. However once they do get to your ticket (8 working hours - so not weekends) they are helpful and proactive and will do their best to resolve the issue and keep you updated.
Prior to the ChessICT takeover we were able to contact the TTNC directly so if their system had issues they could priritise reoslving them now we can't and this resulted in a poorer customer experience.
17 July 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Good afternoon
Thank you for taking the time to share your feedback. We're very sorry to hear about your recent experience and understand how frustrating it must have been when you were unable to get the support you needed.
We genuinely value your loyalty over the past 8 years and appreciate the significant trust you've placed in us during that time. This is not the level of service we strive to provide, and we're sorry that we've let you down.
Katie is currently looking into this matter and will be in contact with you directly to discuss your concerns and work towards a resolution. We appreciate your patience and the opportunity to put things right.
Thank you again for bringing this to our attention.
Ryan
Thank you for calling me back as…
Thank you for calling me back as requested. Was very happy to speak with Katie and get my number working again
16 July 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Good morning
Thank you for your lovely feedback. We're delighted Katie was able to call you back as requested and get your number working again. We'll be sure to pass on your kind words to her!
Thank you.
Ryan
Thank you katie for getting me back…
Thank you katie for getting me back online and updating my details
16 July 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Good morning
Thank you for your lovely review. We're so pleased Katie could help get everything sorted for you. We'll make sure she receives your feedback!
Thank you
Ryan
Fantastic customer service
Fantastic customer service from Caroline today, thank you!
15 July 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Good afternoon
Thank you for your kind words! We're thrilled to hear Caroline provided fantastic customer service. We'll be sure to pass on your feedback to her.
Thank you.
Ryan
5 star service
Today I had a query and spoke to Caroline, she put me at ease straight away and resolved my issue and took the time to answer additional questions that I had. Thank you, great customer service.
16 July 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Good afternoon
Thank you for your wonderful feedback! We're delighted to hear that Caroline put you at ease, resolved your query, and took the time to answer your additional questions. We'll be sure to pass on your kind words. Great customer service is exactly what we strive for!
Thank you.
Ryan
Caroline was very helpful in answering…
Caroline was very helpful in answering all of my questions before signing up
16 July 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Good afternoon
Thank you for your lovely feedback! We're delighted to hear that Caroline was so helpful and able to answer all your questions before you signed up. We'll be sure to pass on your kind words to her.
Thank you.
Ryan
Thanks Katie for your quick response
Thanks Katie for your quick response. I find the service very efficient and if ever I need help the support so receive is always faultless
14 July 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Good morning
Thank you for your wonderful feedback! We're delighted to hear that you've found our service efficient and our support team consistently faultless. I'll be sure to pass your kind comments on to Katie. We really appreciate your support!
Thank you.
Ryan
Reply from TTNC - The Telephone Number Company
Good morning
Thank you for your kind feedback! We're delighted to hear you received excellent and timely service. We really appreciate your support. I've requested some further information regarding your review and look forward to hearing from you.
Thank you.
Ryan
Really Good company
Really Good company. Easy to deal with, friendly staff. I had an issue that was escalated to A manager, Rodney dealt with it promptly and effectively. Thanks Rodney!
14 July 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Good morning
Thank you for the great feedback! We're pleased Rodney was able to resolve your issue promptly and effectively. Your kind words mean a lot to the team!
Thank you.
Ryan
Katie gave very efficient service
Katie gave very efficient service . Thank you for solving all my issues
10 July 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Good afternoon
Thank you for your kind feedback! We're so pleased to hear that Katie provided efficient service and was able to resolve all of your issues. We'll be sure to pass on your comments to her. Thanks for choosing us!
Thank you.
Ryan
TTNC used to be a great company - not anymore !
TTNC used to be a brilliant company, great value and very responsive until they were taken over - I have been a client for nearly 10 years. But prices increases, glitches and poor service have forced me to leave. The most irritating thing about is there poor commuincations, they activley DO NOT WANT TO SPEAK TO ANYONE and when something goes wrong, have an automated AI receptionist that seems proud the URGENT problems will be deal with in 8 hours (in realisty much longer) and anyhting else within 5 working days !
I leaft the company name at the bottom of this review, so you cannot say as you have said to other reviews that you don't know who I am or which business this pertains to as you seem to state each time you get a nagative review !
13 July 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Good morning
Thank you for your feedback and for being a customer for nearly 10 years. We're sorry to hear that your recent experience has not met the standards you previously enjoyed with us. We understand your frustration regarding pricing, service levels, response times, and communication, and we take these concerns seriously.
We have located your account and a member of our team will be in contact with you directly to discuss your concerns. Your comments have also been shared with the relevant teams for review.
We genuinely appreciate your long-term support and are disappointed to hear that you've chosen to leave. Thank you for bringing these issues to our attention.
Thank you.
Ryan
My business VOIP line stopped working…
My business VOIP line stopped working over a week ago. We cannot receive client calls. I have called the support line, sent emails to support, placed several tickets and have had NO response at all. I have also left a voicemail with the AI bot.
We have been with TTNC for 10 years with quick, outstanding and helpful service.
I now have to revert to online public complaints to see if this may prompt some form of support.
It now seems this company has no humans to assist its clients with faults and there is no way to speak to a human so one is left at the whim of AI.
28 June 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Thank you for taking the time to leave your feedback. We are sincerely sorry to hear about the difficulties you've experienced, particularly after being a TTNC customer for over 10 years.
We fully appreciate how critical your phone service is to your business and the frustration caused when you're unable to receive customer calls. We also understand your concerns regarding support and the perception that you were unable to speak with someone directly when you needed assistance most.
Your comments have been noted and taken seriously. While our AI services are designed to improve responsiveness and ensure customers can log issues quickly, they are intended to support, not replace, the service provided by our support teams.
Unfortunately, we're unable to identify your account from this review. Please update your review with your company name or contact us directly so we can locate your account, investigate what has happened and review any outstanding tickets or communications as a priority.
We value your long-standing relationship with TTNC and would welcome the opportunity to understand the situation better and work towards a resolution.
Regards
Mike
Non-Existent Urgent Customer Support
Our phonelines have been down for a full week. We can't call out, and customers cannot call us. Extremely damaging to our business reputation that we have built based on our customers being able to contact us with ease, but they cannot get through!
No support whatsoever! You call the main office line, it's an automated voicemail service that tells you someone will respond if it's urgent in 8 hours. 8 hours for emergency business support is abhorrent in 2026!
I managed to call an emergency support line, and got through to a really patronising and arrogant woman who told me that she wasn't sure how I managed to call that number and that it's out of hours support only, and that during the day, they can't do anything and that I should contact the main office number (and leave a voicemail).
Absolute joke of a company. I will be moving my business telephone lines elsewhere with immediate effect.
6 July 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and understand the significant impact that being without phone service for an extended period can have on your business.
The level of service you describe falls well below the standards we aim to provide, particularly when dealing with critical business communications. We also apologise if any interaction with our team left you feeling frustrated or unsupported.
As we are unable to identify your account from this review, we would welcome the opportunity to investigate this matter fully. Please update your review with your company name or contact our support team directly so we can locate your account, review what has happened and ensure the appropriate action is taken.
We take feedback like this seriously and appreciate you bringing these concerns to our attention. We hope to have the opportunity to better understand the situation and work towards a resolution.
Kind regards
Mike
Terrible customer service
Terrible customer service. There isn't any. Can't get hold of anyone when there's a problem, so it's important to think whether to use this company or not. Our business doesn't function properly right now as TTNC have gone AWOL and our phone system is down.
29 June 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience and the impact this has had on your business.
We understand how critical your phone system is, and it's understandably frustrating when you're unable to get the support you need during an outage. Providing reliable communications and responsive customer service is extremely important to us, and we apologise that your experience has not met those expectations.
Unfortunately, we're unable to identify your account from this review. If possible, please update your review with your company name or contact our support team directly so we can investigate this matter as a priority and understand what has happened.
We take all feedback seriously and would welcome the opportunity to resolve the issue and restore your confidence in our service.
Regards
Mike
Our TTNC phone system broke over the…
Our TTNC phone system broke over the weekend. I put a ticket into them 9:00 on Monday morning, plus left answer phone messages, and haven't had anything back from them. The phone system is vital to our business. We have been with TTNC for over ten years.
29 June 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience, particularly given how critical your phone system is to your business and your long-standing relationship with TTNC.
An outage is understandably frustrating, and we appreciate the impact this can have on your operations. We take reports such as this very seriously and would like to investigate what happened, including the response to your ticket and voicemail messages.
Unfortunately, we're unable to identify your account from this review. If possible, please update your review with your company name or contact our support team directly so we can locate your account and look into this matter as a priority.
We value your business and welcome the opportunity to understand what happened and put things right.
Regards
Mike
Unsatisfactory logging into portal
This company for some years provided excellent service, but lately it has become almost impossible to connect to their portal. The chat is now operated via AI. When requesting help from a live person, the AI issues a ticket so good luck in getting a fast response.
It has got to a stage where I am now unable to add futher telephone numbers in a speedy manner as my work demands.
14.07.2026 Ths issues have been satisfactorily resolved.
1 July 2026
Unprompted review
Reply from TTNC - The Telephone Number Company
Good morning
Thank you for updating your review and for giving us the opportunity to resolve the issues you experienced.
We're delighted to hear that the matter has been satisfactorily resolved and that your experience has improved. We genuinely value your feedback, as it helps us identify areas where we can do better and ensures we continue to improve our services and support.
We appreciate your patience throughout the process and are grateful for your continued trust in us. If there is ever anything further we can assist with, our team will be happy to help.
Thank you once again for your updated review and continued support.
Ryan
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