SOLO rent a car  Reviews 

Amazing service, they went above and beyond when I left my wallet in the car and they dropped it off at the airport at no extra charge.

The car was also fantastic & a great price.
I will be back later this year and will 100% use them again!

Excellent. A refreshing change from the hidden charges and poor service offered by most car rental companies. Straightforward pick-up and drop-off. Recommend and will use again.

Friendly staff, prompt and customer-oriented support as well as reasonable prices.
Based on my experience, I'd recommend SOLO without hesitation.

I want to make a complaint about our car pick-up and the customer service we received on 15 August 2026.
We came to your company because someone recommended you to us. We expected good service, but unfortunately, we were very disappointed with our experience on this day.
The main problem was the credit card. First, I had a card with me, but your system did not accept it as the required credit card. This was not something I could control.
I also had another credit card on my phone. All important information was there: my name, the card number and the other card details. I also had my ID, so you could check my identity. But the card was not accepted because the employee said she could not check if the credit card was really mine.
I do not understand this. With the first card, the employee wanted to use an app or a system to check if it was really a credit card. But with my digital credit card, she said it was not possible to check if the card was mine. For me, this does not make sense.
Then we had another credit card in my aunt’s name. We were told that I could not be the main driver because the credit card was in her name. Again, no other solution was offered.
We are all together on holiday and we also have the same return flight. There was no problem with paying the deposit. We were ready to give the required deposit. But we felt that the employee did not try to find a solution. Every time we gave another option, there was another reason why it was not possible.
We were also very disappointed with the employee’s customer service. She was not friendly and did not try to help us find a solution.
There was also a problem because my aunt gave her husband’s email address. My aunt does not have her own email address. Not every person has an email address, even in 2026. We do not understand why this was made into another problem.
The employee also said something like: “We do not know what will happen tomorrow, so it is not possible.” We found this answer very unfriendly and not helpful.
She also told me to be “calma.” I did not think this was appropriate. I was respectful during the whole conversation. I only explained my opinion and said that I found the process very complicated. A customer should be able to say that they do not agree with something without being spoken to like this.
The car handover on 15 August 2026 was also disappointing. The employee only gave us the key. Nobody came outside with us to check the car together.
We also want to make clear that the car already had several scratches and dents when we received it on 15 August 2026. The car was also not clean when we received it. Nobody from your company checked or documented these things together with us when we picked up the car. We do not accept responsibility for any scratches, dents or other damage that was already on the car before we received it.
The car was given to us in this condition and not completely clean.
Also, we did not receive any receipt for the deposit. We also did not receive a receipt for the payment for the additional driver. We think that we should receive a receipt or another proof for both of these payments.
We also noticed that the car has winter tyres. With the high temperatures in Spain at this time of the year, we do not understand why a rental car is given to customers with winter tyres. We do not think that winter tyres are suitable for these weather conditions, and this is another point that makes us unhappy with the condition of the car.
In general, we were very disappointed with the whole experience on 15 August 2026. We felt that nobody tried to find a solution. Instead, there was always another reason why something was not possible.
We came to your company because of a recommendation. After this experience, we will not rent a car from your company again.

Nice agency and helpful

Me han estafado y cobrado un suplemento no autorizado.
Los voy a denunciar y luchar hasta recuperar mi dinero!
********
I have been scammed and subjected to an unauthorized surcharge. I will be filing a formal complaint and will not back down until I receive a full refund.

The actual pick up and drop off were very smooth. Filled up before we left and then got invoice a week later saying they had charged my credit card for 9.37 € fuel &
19 € refueling charge
Seriously 😟

Very convenient, car was very well kept and the price was the most convenient among all the car companies, very quick with the pick up of the car.

The office is 9 minutes from Malaga airport, easy pick up and transfer. Staff very helpful and efficient.
Overall very pleased would use Solo again.

Super helpful and fast staff! The shuttle service was right on time. I got a beautiful modern, clean car for an absolute steal

Good service, easy pickup and return of the van. Clear instructions, contract and all information over email. Would definitelly use this service again, recommended!

Easy check In and check out with great service!

Fastest delivery and customer service I ever experienced in a rent a car. Will definitely repeat.

Extra charges applied without consent such as a cleaning charge and money held back from security deposit for poor reasons. Customer service was poor, it appears extra charges applied.

Great service and hospitality

Very good and helpful service. Ease of use! Car as ordered. Quick and easy service! Bonus that they gave me a unscheduled lift back to the airport

Everything easy and fast. Booked the same day, picked up in less than 15 min, mileage was decent, return was smooth, and the deposit refund happened in 3 days.
Honestly, should I need to rent a car again, I would go straight there.
Nice staff too!

The service was amazing and the staff as well. The process was very smooth and very fast.

Only one comment about the what’s app communication was a bit slow and sometimes with no response otherwise the experience in general was amazing.

Easy procedure