Skullcandy (US) Reviews 

Employee assisting me was very effective and got me help super fast

The customer service was amazing and the AI was way more helpful than other companies using AI customer service and knew its ability so I will be ordering headphones from you guys again. Thank you so much and much love God bless

Nice treatment and good response Jarwin solve my problem 100%

It took 4 hours for my issue to get resolved with no one providing me a clear answer and just blaming each other (the other party being UPS). The only saving grace was that the last agent offered to resend my order to me at no extra cost.

The customer service was great, even I had some problems with my shipping order, they resolved fast and easy. They are respectful and they treat and speak with me very good.

Hannah was very understanding and swift in rectifying my issue.

I have been working with Rhyan B who has been giving me the run around for nearly 2 weeks. I asked to speak to a supervisor in which he responded he would have one reach out through email. 5 days later Rhyan reaches out asking what the issue is, not a supervisor! I have a factory defective right ear bud on a $17 pair of earbuds and have had to fight with Rhyan to even get a warranty claim, in which they want me to pay $10 to ship my $17 earbuds back for a claim. I have bought many Skullcandy products and never had any issues. It's a shame that a company can't just take care of one of their customer by sending out a product they have $3 in. WILL ABSOLUTELY NEVER BUY ANOTHER SKULL CANDY PRODUCT EVER AGAIN.

Update: after being told"Reply from Skullcandy (US)
2 hours ago
Thank you for sharing your feedback, and please accept our sincere apologies. You’re completely right—if you were promised a follow-up from a supervisor, that is who should have reached out. Waiting two weeks and dealing with extra friction over a defective item is not the experience we want for a loyal customer.

We want to make this right. Please reach back out to us through our Live Chat Support on our website and mention this review. A representative will be more than happy to explore other options with you to get this resolved quickly—without the unnecessary hassle."

I have since reached back out multiple times. Yet every agent including AI has told me the same thing I've heard for the past week. Nothing has been done. Nobody can review my case. I was in the middle of a chat and then after 7:00 I got no response. My email and all my information is in my case: Re: 2935854

So whoever it was that replayed saying they are going to make this right. There is all my info. Hope to hear back soon. Thanks

Skullcandy has horrible customer service. They make it difficult to return items and contacting them. I just received my crusher headphones after over a week of waiting to get them. They use USPS to deliver which is another issue. Skullcandy literally puts the headphone box in a cheap bubble bag and mails them to me. When I get them the box is damaged. So now I have to deal with returning the product and no one is available. Do better Skullcandy for the amount that I had to pay for these headphones you can invest in placing the product in containers that won’t damage the merchandise!!!!! I don’t want to deal with AI chat bots!!!

They’re easy to reach out to and converse with. I love their products too! Amazing sound and quality!

Update! (8/16/26) I received the Crusher 540 Active that I ordered! I love them! I used them in the gym for the first time!! (I’ve previously been using the Mods. I love those too, but ear surgery makes it hard to keep the earbuds inside my ear. If you like earbuds, go with those.) I LOVE the 540s! Crisp sound, adjustable hepatic bass! I love it, but I keep it turned down.. 😅 it’d probably rattle my eyeballs out if I turned it all the way up 🤣
So far, it absorbs moisture well!! I’ll have to maybe update again after many back to back days to the gym…
My ONLY complaint is that when I bend down, they go forward and sometimes fall off my head.. ☹️ but im honestly not too worried with it.. I’m probably just going to take a hair band and loop it to the top of the headphones and then loop it around my bun 😅

All else is awesome!!! I highly recommend the 540s for over the head headphones!! 🫶🏼

Hanna R. was quick, concise, and easy to work with to fix my issues. Very kind and easy to understand. A great customer service experience all around.

Hanna R. At customer service was awesome!!!! Super helpful!!! Thanks again for the support.

Music is a big part of my life, with these headphones, I can keep it in my life and exclude anything else. (Like outside noise)

I take these headphones everywhere. So, when I found out that my headphones wouldn't connect to my phone or computer, I almost cried. Literally.

Before jumping to conclusions, and deeming it broken, I tried to connect it multiple times for a couple days—with help with the given videos and instructions. After 3 days, I decided to ask customer service.

The person who helped me was straightforward, and helped me instantly. (10 mintues) I did—unfortunately—forget the person's name, but they were excellent.
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Specific details :

I removed my Crusher 540 Active from my Bluetooth devices (I have an iPhone 16), and disconnected it from my phone. (I was trying to connect it to my computer)

However, after that it would not connect to either. I spent a couple of days trying to connect it to my phone, with no luck. I watched videos and went back on the given instructions for my specific headphones.

The issue was that it seemed to be stuck in pair mode. To reset my headphones, (which is what I needed to do) I'd have to disconnect it by pressing the two volume buttons for 2 seconds. Instead of disconnecting, it would simply repeat the word "pairing" over and over.

When I turned my headphones on, it would say "pairing". The lights would also only flicker red and blue, and only purple when I turn it off. (It turns purple when disconnected as well)

The solution to this, is to hold the two volume buttons (first and third) for 10 second. This would make it say "power off", after that it should appear in your list and connect without issue. (At least that's what happened to me)

Some extra details :
- My Crusher 540 Active shows up only on other devices/available devices—on Bluetooth settings.

- My Crusher 540 Active is almost a year old.

- When trying to connect my Crusher 540 Active, it would say, "make sure your device is turned on, in range, and ready to pair" (which it was)

I contacted skullcandy because my bass dial on the crusher anc 2s broke after only about 16 months. Hanna R from skullcandy was able to give me a coupon code that I can use on any product on the site! I was very pleased with this outcome because I have been eyeing the brand new 1080 ANCs as I value good quality bass as well as solid noise cancelling. I did not expect to receive a new pair of ANC 2s, and the coupon code exceeded my expectations.. I am very happy with the resolution and will continue to wear skullcandy.

Raffy handled the problem I had with my order very fast and very professionally and was helpful in getting my product reordered. Truly amazing customer service. Overall 11/10 experience would reach out to support again if I ever have another issue

Afternoon, I had a good time speaking with Hannah about my warranty experience. She gave me some ideas and suggestions which I will be thinking forward of and will definitely recommend reaching out instead of email if others are to scared to speak up.

Do NOT spend the 35$ on there 2 day shipping your not getting what you paid for and your just spending 35$ on there free standard shipping. I purchased my order on July 22 with 2 day shipping and I still have not received my headphones. And it’s July 27 now making this review.

***update 7/29***
skullcandy replied to this review and said check my email inbox bc they were going to make it right. nothing in email inbox and its been a couple days since their reply to this review. this is just like my first attempt to get help and got ghosted. so they lost another star, now down from 3 to 2. But still kudos to customer service rep number three that I spoke with that resolved my missing item and the prompt and documented communication, she gets a 5 star still, just her though.

lesson learned. a good deal is not worth the headache. think after these headphones give out I'll probably go back to my old brand the JBLs.

I placed an order that was missing one of the items. it took until my third runaround from customer service to finally get it resolved. the first rep never even re-order my missing product and I got no further contacts from nor confirmation. the second rep basically made me start the whole request from the beginning again and didn't even bother to look at the previous support ticket/request. if i could give a zero star i would.

the only reason why I giving three is my last rep was the best. she gets a 5 star. but as a company that avg out to a 3 star, only because of her. I've been in retail customer service for 12 years and the first two reps are literally the worst. the last rep heard my concern and looked up my support ticket and researched what was or was not done. after everything was resolved I even got an email confirmation of our conversation. I hope someone from skullcandy actually read this. my last rep is the only reason that I even reorder my headphones and not straight up wanting to return everything and 96 your brand from my house.

they understood that my package was a lost cause aka lost in transit and was in a shipping loop.

they did a reorder and fixed the address for the new order so now ill finally get my 2 SkullCandy Crusher Evo

thankyou very much! please give the person I worked with a pat on the back and a free pair of headphones cause they deserve it!

Their customer service doesn't seem to exist anymore. Tried contacting them, but was bot blocked. Apparently they no longer do emails.

Team responded quickly and resolved my issue